All Star Heating and Air Conditioning

The technician Glen that came to fix our AC was great did everything so quick and professional I will recommend him any time he was great

Came home to ac at 89 degrees and climbing. Called and ac tech at my home in one hour. Diagnosed the problem and had the parts to fix it on his truck. One hour later ac fixed. I was prepared to go to a friend's house as the heat was unbearable. Thank you so much for awesome fast service. Five stars.

On 7/12/2012, work was performed on my A/C unit, and the employee recommended to me that i purchase a UVbulb for it to keep mold from growing inside, and said it would cost $430. After trying to sell me on it, when i said i would need to do some research, he said it would include a free 1 yr service maintenance agreement and a year's worth (12) of filters free if i made the decision right then to go ahead with it. I agreed to have him perform the work then. Since then, i still have NOT received the filters, no maintenance has been done on it (fall 2012/spring 2013), and when i talked to the owner (Lonny) last fall (around Oct/Nov 2012), he informed me that his contractor was no longer working for him, but that he would honor his commitment to me. He told me to work with Holly (office manager/receptionist?) to get it scheduled and completed. Since then, i have been unable to reach anyone (Holly is gone also), the phone rings and then goes to VM... i leave VM's but dont get a call back. I would not recommend them to anyone after all the hassle i've received and work promised but not delivered.

Update from May '13: I was able to reach Lonny (owner) through text message finally, and he agreed to make things right that were in our agreement w/his sales rep. However, he then claimed the filters were on backorder and would take a week to get. A week later, i texted him and he said he checked and it would be another 2 weeks. 2 weeks later, i texted him and he said we're looking over a month now for these. I just gave up. I would not recommend this company for your AC needs... go w/Champion AC or JonWayne!

Update #2 (Sept '13): The UV bulb is out already! And its $125 to buy a new one.

Here's the kicker: Allstar AC has a black BBB accreditation logo on their website (shouldn't it be blue? that caught my eye), so I went to the BBB website and looked them up. They have a F rating. I wish i had done my research before calling them.