HVAC reviews in San Antonio, Texas

American home shield selected them to complete some work and I called for a follow about paperwork. Been calling multiple times a week for the pass 6 weeks. Left voicemail messages, email and tried to chat with no luck in a response. I drove to the office address because of no response come to find out it’s a virtual address. The lack of customer support is really unacceptable.

Because we needed service on a Saturday, the owner of the company contacted me personally and helped me to diagnose the problem, made a plan for service and was at our home within a few hours. Once here he walked me through the plan and we discovered it was a much simpler issue than we thought, and was genuinely glad this would not be such an expensive repair for us, even though it wouldn't be much of a profit for him! It was really amazing to have the feeling someone was genuinely looking out for us

We came into contact with Jonathan through our home warranty program. That was a headache and a nightmare, however Jonathan was honest with us about what needed to be done, and what didn't. The level of integrity is refreshing and genuine. He completed the work, quickly. Very highly recommended service.

My home warranty company selected Loyal Home Services for my recent A/C work request. Jonathan was a pleasure to work with; he diagnosed and fixed the issue very quickly.

Loyal home services responded to my service call in record time. Jonathan was very knowledgeable and professional . I was very impressed with his integrity and ability to quickly troubleshoot and fix our problem. I would highly recommend Loyal home services to anyone in need of a professional service. My family and I are grateful for people like Jonathan and the Loyal home service.

The technician showed up to fix AC. He said the motor needed to be replaced. He also said that he had a motor in his truck. He was there fifteen minutes and charged me $539.08. American Home Shield charged me $100. The technician did not get approval from American Home Shield, I am out $639.08. Do not use this service or American Home Shield.

The contractor submitted a fraudulent bill to our insurance for unfinished AC repairs and falsely claimed additional work was needed. He even requested cash from my husband for unnecessary repairs. I will never trust or do business with this company again. If you need AC service, look elsewhere!

I cannot say enough great things about Loyal Home Services. Jonathan and Sundip worked tirelessly to assist us with our Home Warranty Company which was a disaster. He called them personally to explain the situation but to no avail. It didn't matter, we still needed a new furnace and AC put in for my 90 year old father. Jonathan answers his phones, takes time to understand the situation and works within your budget. I cannnot say thank you enough! They are great.

Jonathan cam out on a Saturday and fixed our leaking a/c and educated me on how to do some preventive maintenance to ensure we don’t have the issue going forward. My home warranty company sent him out and he is by far the best out of all the ones they have sent out in the past! Thanks for the quick work!

This guy came out, said we needed a new compressor, that it would take 2 months to get it done through American Home Shield, or we could buy it ourselves and get it the next day. I said we wanted to use our American Home Shield. He left and we have tried to contact him to no avail. I then contacted AHS and they said he never ordered a part and after multiple calls to him, they are now sending out a new contractor to look at it. It's been three months without AC and heat. This is ridiculous. This guy is totally unprofessional and untrustworthy. I hope AHS doesn't send him anymore business.

The negative reviews on this company is right on point. He was contracted by the home warranty company. He came out looked at the furnace and proceeded to tell me that it’s not covered.
First of all it’s not up to him what’s covered and what’s not covered. He is contracted to diagnose the problem and not speculate on possible causes and proceeded to tell me how much it will cost me to repair without ever submitting it to the warranty company. I called the warranty company 2 days after this guy came out and the warranty company said no diagnosis was submitted. I called 2 days later and same thing, no diagnosis was submitted. Today over a week later and multiple emails and calls from the warranty company and just crickets. They are finally sending someone else out to diagnose the problem. After reading the negative reviews about this guy all from home warranty customers is that he collects the fee to go out and tries to scam the homeowner into paying him directly for the repairs, most likely is because the warranty pays him less for the repairs. He contacted with the warranty company and if he doesn’t like what they pay then don’t waste mine or anyone else’s time by coming out. I live in about the same area this company is at. I assure you that no one I know will ever use this guy.
His lack of response left my family without heat during 30 degree nights. This is worst case of a business I have ever seen.
I can’t wait for his response to this review and to see how he will blame it on me or the warranty company. Just like all the other excuses he gave other home warranty customers that he never submitted a diagnosis for. Next stop the
BBB.

Update.
Apparently the owner can’t the post properly. The warranty company didn’t deny the claim, you never sent in the diagnosis.
In fact the warranty company is sending out another repair company.
By the way the warranty company did cover the repair and is now working fine.

Jonathan arrived on time and quickly diagnosed my A/C problem. Throughout the process, he kept me informed of his progress as well as providing me a detailed analysis of his findings. He was extremely professional as well as very honest which I sincerely appreciated. I was so impressed that I'm setting up an HVAC service contract with his company--nuff said!!!

Jonathan came out on a timely matter. Diagnosed my A/C unit. And had it fixed quickly. Very good pricing and warranties. Highly recommend Loyal home services.

My home warranty sent out Loyal Home Services for maintenance on my AC. He quickly assessed the equipment and gave me two options. One included modified fixes not covered by the home warranty plus freon which totaled close to 2k. The second was to replace the unit.

Because it was such a large purchase either way and my home warranty wouldn't cover it, I got a different company to come out and look at the unit. They came out for free, tightened up some connections on the unit, and it worked! All for free. Saved us from spending at least a couple thousand dollars. Needless to say, we cancelled our home warranty too for being completely useless and lack of quality technicians.

Do your research before committing to any repairs or replacements!

If you want an honest, professional, and a company that has integrity, Loyal home services is the service to call. Prior to me using their services, I had another company that was trying to scam me by cutting unnecessary wires, removing caps without my knowledge, and persisting me to purchase a new HVAC system (when nothing was wrong with the units that pertained to buying an entire system.) This has led to not only one AC unit to not be fixed, but led to my other AC unit to fall apart. In the duration of 3 days, I had no AC and thus, this had let me to find another solution to this progressive problem. I then called Loyal Home Services, and Jonathan had aided me to resolve my problem within only two hours. His service and attention to getting the problem fixed was top-notch, and now I know who to call when my AC system decides to malfunction again.

I read these reviews and noticed a pattern.
I also called AHS for An AC call. Johnathan was sent to our home and was convinced we needed a new system or thousands upfront saying that it would take two months to get repairs done. It didn’t sound right we had another company come in and take care of us. The red flags are there read these reviews they are all the same.

Made two appointments after calling multiple times. They just didn’t show up both days. Once, I can see how maybe there was a miscommunication but to do it twice! We called to confirm and still they didn’t show up. The AC was installed incorrectly which they came out and fixed eventually again after multiple calls. Now the heater to the unit they installed which is BRAND NEW doesn’t turn on so obviously they didn’t install it correctly and didn’t fix it the last time they were out. Avoid them at all costs. They are unreliable and don’t get the job done

Just had Jonathan to my house. He responded within one hour of my request being put in through AHS and fixed my starter in less than that. Very honest, highly recommend and I will continue to use him once my warranty period expires. Thank you to Loyal Home Services!

I have had the pleasure of working with Jonathan twice through my home warranty service (AHS). In both instances, Jonathan went above and beyond to make sure that everything was taken care of in a timely and professional manner. He is an honest, hard-working, and dedicated tradesman. You should contact him for any service that you might need and know that you will be treated fairly. Keep up the great work!

UPDATE 19 Feb 2024
Two years since having to deal with this nightmare of a company and still finding problems with the work. Jonathan the owner is a snake-oil salesman so don't believe anything he had to say. This is exactly why I won't respond to his comment about about contacting the company directly. I don't have time to be lied to again. I just want people to know that they need to avoid this company at all costs.

Had this company install a new AC system last year. We had multiple problems with it during the summer when we needed it the most. The owner, Jonathan, said the problem is the zone system and how he hates dealing with zone systems. So now our second floor won't stay at a comfortable temperature. Going with a different company that can deal with zone systems...which shouldn't be a huge ask in the first place.

Jonathan was fantastic. He gave us a very competitive price on replacing our AC & furnace which were both at the end of their lifespans. He gave us options for repair as well as replacement and even threw in fixing a problem we were having with our sprinkler system. They showed up exactly on time and completed work much faster than we expected. By that afternoon all systems were functioning perfectly and all work areas were cleaned so that you would not have even known they were there. Loyal home services gets my highest recommendation.