HVAC reviews in San Antonio, Texas

Richard and his crew did awesome work! Very professional!

Had me in the schedule quite promptly. Diagnosed the issue, was honest and upfront. Highly recommend.

I had a great experience working with Pinnacle Aire! They were responsive, friendly, and professional to work with. Highly recommended!

Incorrect diagnostics. Poor communication skills. Mr. Richard even suggested to get a second opinion- took his advice. Other A/C company found the problem within 2 minutes.
Will not recommend this company.

These guys are great. Had an air-conditioning leak and within minutes they diagnosed it and fix it. Both wore masks and were very respectful and professional

Assigned by home insurance. I called more than 10 times and never answer back. However, kept telling the home insurance that he was going to call me, so home insurance wouldn’t assign me other provider. Worst service!!

Richard and guys at Pinnacle Aire were professional and responsive. They did the work right the first time and were friendly and courteous. I recommend them highly.

Richard was a life saver and his crew we’re quick and very helpful. I started recommending Pinnacle Aire to everyone I know. Thanks a lot Richard

Best experience EVER!!! Pinnacle was able to help us out within a few hours. They were prompt efficient and reasonably priced! Will definitely add them to our preferred service companies!

Richard (Pinnacle Aire) came to my house several times (often late) and ultimately did not fix our heating. He said he fixed it, but it still did not work. He was paid but the work was not completed. Lack of professionalism all around. When asked to help remedy the problem, he displayed a poor attitude. I would not recommend Pinnacle Aire.

I had to use them because it was thru my home warranty with fidelity national home warranty. They did not seal the back of the unit so l had insulation, and dust going thru my entire house for months and got me and family really sick. I just hired a local hvac company to come seal the unit pinnacle air just installed in the late July. Also, one of their workers had a tantrum right in front of my garage and and started throwing the insulation material against my driveway. It was all caught on security surveillance cameras.

Old republic insurance company uses these guys. Very dissatisfied with customer service. Took almost a month for a simple repair on our a/c system. Richard blamed the insurance company for the delay; not true. They can approve repairs within a few minutes. Will never ever use them again with or without insurance!

Great customer service. This business is locally owned & family operated. Mr. Richard Trevino (owner) explained the problem & was able to repair the issue. He let me know the cost up front & walked me through 2 options on the repair. I ended replacing the whole part that was damaged. I appreciated his service & will recommend him to anyone!

Richard and his son were great. I was at my wits end with my A/C not working properly. Pinnacle/Richard, came out and assessed the situation and I am a very happy and cool customer. Thank you Richard and son for your patience and understanding.

Had literally the same experience as Anthony. Unorgazined, unprofessional. Also find it funny he responded to us with the same excuse saying there was 30 customers ahead when he was already more than 3 days late.

Customer service was horrible!!! The manager has a "I could care less" attitude and was very inconsiderate. He did not properly install a condenser, he placed it in a cardboard box and put it into the unit. Yes, he placed a cardboard box into an electrical panel and closed it. He dropped screws down into the unit and never even looked twice. He left parts out that go inside of the unit along with damaging a portion of the outside screen and now my unit rattles. He attempted to fix it and then just said oh well it's fine and left. As he was walking out of my gate told me we got you all fixed up. He never once even checked inside to make sure that the AC was properly working. Just got in his vehicle and left.

Ac stopped working. Warranty company sent this company come out for repair. He showed up and then left collecting the warranty money and never fixing the unit. He never contacted me back. I then called another AC company and my unit was fixed in a matter of minutes. You definitely get what you pay for.

They never completed the job they just invoiced the worst warranty fidelity home warranty. They support that has the worst rating 1.9 for many years. They charged me without fixing the job. They are impatient and unprofessional on the phone. I was scheduled for later time but showed up early. They do not follow up on their job completion or call the customer that they left. But they are so quick to invoice the worst warranty company fidelity warranty. Find another service provider.

Richard is the owner and I was very impressed with his Professionalism and the high quality of work his company did. I had a whole system installed Heating and Central Air and pricing was very reasonable. I am extremely satisfied with the installation and how quickly they completed the work.

They responded quick and gave me a quote. I was using my Home Warranty but found out that I couldn’t use them because of the warranty parts. Very professional and easy to work with.

Richard was very informative on the process of having to go through our warranty company to replace our AC unit and made sure we were clear on all repairs. All techs were polite, professional, and respectful of our property. Richard explained the warranty after installation. We will definitely use them in the future.