HVAC reviews in Spring, Texas

I would never call anyone else. They have been my HVAC provider for over 7 years. I recently did a complete replacement of my entire unit, including the furnace and blower. I called in the morning to have them come look at my ac because it wasn’t blowing cold air. They were there within 2 hours. The unit was 24 years old and had finally failed. I elected to have them replace the entire system and they came out the next day and did the install. Couldn’t be happier with these folks. From the person who answers the phone, the communication, the guys doing the work. All of it is excellent.

I am appreciative for the support and service technician Rob. I had a great experience from the first call to schedule it was quick in fact it was the same day. Once the technician arrived he went in and did his thing. I will be using this company again. Thanks so much.

They attempted to troubleshoot the system and answered my concerns. Very professional and thorough. I do not feel like I was "getting had" like I'd felt before from other HVAC services. They spoke of replacement of a specific component without trying to push unnecessary component replacement on me. This was the initial inspection and service call. I plan to have my unit replaced by them. If I can, I'll leave additional feedback when that occurs. I am confident it'll be good. EDIT: The installation was quick and painless. No hidden fees/charges. Still 5 stars, hands down! (I forgot to update after the install.) I recommend them without hesitation.

North Point Air Conditioning & Heating was prompt & professional. Braydon, the serviceman, determined the problem & fixed our air conditioner in less than 30 minutes! We had cold air blowing after 2 days without it. We will use North Point for all of our air & heating needs. You should too!

I highly recommend. It is the middle of July and our thermostat went out. My dad is on hospice and moving him was not an option. We needed to get someone here immediately and get the unit running now. Jeffrey came out and did a great job! He was very professional and thorough. I’m so glad I called and we will be using their services again.

Brandon and Austin came out and serviced my air conditioner. They were though and professional and did a good job. They also gave me some advice to avoid unnecessary costs. Highly recommend NorthPoint Air-conditioning.

Wow, AMAZING service. TOP NOTCH Family owned business. I Highly recommend North Point AC. I’ve done business with a lot of air-conditioning companies, but North Point AC will be my AC contractor for life. From start to finish North Point AC took care of all of our needs. 10 STARS !!!

The technician was excellent. The installers putting the new system missed a few things, but Northpoint has been eager to work with us on these things.

WoooooHooooo!!!! What a true professional and gentle gentleman is the Owner!!! He kindly and professionally offered Heartfelt encouragement to me in continuing my Entrepreneurial endeavor.
Keep up the greattttt work!!! Glad I met you, Sir!

I live near North Point, and had them replace my A/C system in my home. Since then they have done minor system checks on my heater for me as well. They are always professional, courteous, and reasonably priced. Recently, my 89 year old father's A/C went out. Although he does not live in North Point's usual service area, they went out of their way- above and beyond the call of duty- to help ensure my father and step-mother were safe and comfortable! I cannot the North Point enough for taking care of my dad, and will be a life-long customer. ⭐️⭐️⭐️⭐️⭐️

If your looking for the best in the business look no further than North Point Air Conditioning and Heating! I have used them for years and they always take care of my problem on the same day every time. They are very responsive and professional. I'm so glad to have found a company as reliable as them.

Rob was more than courteous and he made the repairs efficiently. I have been using North POINT for as long as you have been in business. The only change is Johnny no longer gives a discount to the Beauchamps.

Glennie Beauchamp Hofferek

Northpoint is always punctual and takes such good care Of the customer. I have been a satisfied customer for over 30 years. I wouldn't dream of using any other AC firm.

Service rep was amazing. Fast work, quick diagnoses of problem and very clear explanations. Will definitely call again and hope to set up a service plan.

We had our first experience with this company Fathers Day 2021. They were professional and sent someone out despite it being Sunday and a holiday. They were professional and did a quick repair and we were back up and running.

This year (2022), I noticed our system was making some weird noises and wasn’t cooling consistently. I couldn’t remember who we used before, and went with the company that could get someone out the quickest. HVAC Hero’s came and did a diagnostic and the cheapest repair they could offer was $3100. I ended up calling North Point for a second opinion. They sent someone out that day. He was very kind and sat down and went over our options. He asked if the other company told us that our unit was still under warranty.. they did not. He also pointed out that the other company said we would need 9.5 lbs of refrigerant but our unit only holds 6.3.

We ended up scheduling our compressor to be replaced by North Point. The tech that did the installation was unprofessional and damaged our unit. He didn’t seem interested in all at remedying the issue. I called the office and the staff was immediately apologetic and insisted they would make the situation “right.”

Within an hour they sent out a truck with the lead tech, service manager and owner of the company.
They repaired the damage, were extremely apologetic, and knocked a significant amount off of the original repair invoice. Pre damage discount, the repair still saved us $700 going with North Point.

I really don’t think you can ask for much more from a company. They will have our business for the rest of the time we live within servicing area. Extremely responsive. Reasonable prices. Honest. Great customer service. Over all stand up business!

Excellent customer service, and prompt response even during all the outage with Beryl. I called and they were here within within an hour or so all the way from Anderson TX to cypress!! Hands down amazing service!!
Technician very knowledgeable and explained everything he was doing and the reason why he is doing it!! Highly recommended

The service was fine.

However, the prices for the recommended UV lights and the cabinet filter are astronomically high at a combined price of around $800.

North Point techs have the temerity to suggest that the cabinet filter be changed every three months. When I first purchased this system, I was told that the filter would need replacing at 1+ years.

This is supposed to be a hypoallergenic filtration system, however, I sneeze no less than when I used the store bought filters on my old ac unit. The cost has become so prohibitive that I am considering removing the filtration system.

Also, a capacitor that I purchased 2 years ago to compensate for surge start up with a generator was replaced this last spring, and I do not even know if it was properly rated for use with a home generator during power outages.

I have had other issues with the air conditioning. The compressor burned out just after having the air conditioner for one year. It cost me $500 in labor to have it replaced.

Then during the first year, I had 3 fuses burn out just after having the unit for only 5 months.

North Point is run by friendly people, but the air conditioning unit has certainly had its drawbacks.

Excellent service! Rob was very professional and efficient. Resolved the issue and was very helpful in explaining the problem. We’ve been customers of North Point AC for almost 30 years and will always continue to use their services. Highly recommend!

I live in a condo and there was difficultly with the owner below me, however, the Sales Rep., Bryan handled him like a pro, which he was. Bryan was knowledgeable, soft spoken. The techs worked hard to find the leak, which was between his ceiling and my sub-floor. It required we have entry into his space. The North Point owner came today to make sure, the task was completed, I was taken care of and all went well. THANK YOU North Point!!! You went above and beyond to assist me!!!

Our A/C had a fault and quit running at noon on a 100 degree day. North Point had someone out and had it fixed within 3 hours. They’ll be my first call for my home and businesses going forward. Top notch.

We came home to our ac not working and they wasted no time coming out to fix it! Brayden was so helpful and professional. He diagnosed it and fixed it very quickly!!
Thanks north point ac and heating! Would definitely recommend them if you need your ac fixed with efficiency !!