Reviews of local pros in Spring, Texas

A few months ago I left a very negative review. We have been customers of Woodlands Pools Experts for at least 5 years. I was frustrated with the results and outcomes; had communicated with our tech almost weekly about my concerns. He told us our filter was too small, it was our Polaris, etc. I terminated our service and Humberto reached out to me several times.
I finally took his call and told him all the details, my concerns, why, and how unhappy I was with the service. Humberto listed, and asked me if he implemented several changes to address my specific complaints, would we give him an opportunity to fix it. We did and he has kept his word.
He changed our pool tech, who actually goes out of his way to come to our home, but has made such a difference. Humberto gave me his cell phone number and told me to call with any issues. He has either called or texted me at least 2-3 times monthly to follow up and make sure all is well. And he has come by our home to check our pool, talk with me when I was available, and addressed every one of my complaints.
We are so pleased to share things are so much better. I realized I needed to communicate directly with Humberto and he has made sure to hold his employees accountable. We are very happy with our service!

We have been very happy with Woodlands Pool Experts. We have a relatively new pool that is 9 months old. I have however had a pool in my former house for 20 years. I had fairly good service at the time. Now with this company we are experiencing a higher level of service! They are responsive immediately when I have a concern and any action is accomplished quickly. It’s a family business and we actually communicate with the owner directly. Very professional and well presented staff.

It’s very hard to find honest, Responsive, Hardworking people like Woodlands Pool Experts. They always show up and do an excellent job! They respect private property and provide professional services at a very reasonable price. Best pool experts in the area. Humberto is very professional and always available to provide you with the best customer service.

I am so pleased with this company. I have used pool services before only to be disappointed and taken advantage of. This has NOT been the case with Woodland Pool Experts. I will be updating with pics soon and the gentleman's name that I have communicated with regarding our pool upkeep. I just can't say enough good things.
Update: don't know what's up but the last few weeks have been spotty. I hope to have our issues resolved.

We have used Woodlands Pool Experts for maintaining and servicing our pool. The pool always looks amazing! Their pricing is good, as is their customer service- they are very responsive to any questions or concerns that we have. We are very pleased with the job that they do!

I've only used them once but had a great experience with them. My husband usually takes care of our pool but was unable for a time so I called Woodlands Pool Experts and had them come out to help. They took care of everything as we discussed beforehand - no surprises. Professional and courteous. Will use them again should the need arise.

Woodlands Pool Experts has been servicing our pool for about 6 months since we moved to Houston. Humberto has been very professional and responsive through text message. During the freeze he texted me and informed me that I needed to run the pump 24/7. When I told him I've never owned a pool and didn't know how to do that he called me and walked me through the process. We did have an issue for a few weeks in a row where our pool was turning green only a couple days after cleaning, Humberto personally came out and cleaned our pool. It has been much better since then.

We have been with the woodlands pool experts for over a year now and they have been fantastic, great service!

We just built a new pool and got different quotes. This company was the best price and the only one that took the time to do a demonstration of what the weekly service involved. We love so far how responsive Humberto and Rigo are to questions and concerns. I feel very comfortable asking questions because Humberto always replies very fast and professional. The pool is also very clean.

It’s been a great experience since day one. Humberto the owner, is always available to answer any questions, he explained everything upfront so I knew exactly how much I was going to pay. The technician comes and takes his time cleaning the pool, no rush. When he leaves my pool is sparking clean and I know exactly what was done since he leaves a detailed checklist at my door every time he comes. I can’t say enough good things about Woodlands Pool Experts! I highly recommend them.

I absolutely love this pool company for so many reasons. I haven’t contacted them once that I didn’t get an immediate response and solution to my questions or problem.

Even if my pool looks clean they don’t skip any steps in the pool cleaning. Every week they are consistent. They make sure all the equipment is thoroughly checked and functioning properly each week before they leave. Their techs are thoroughly trained and have oversight from the office to make sure everything is done properly.

I had a previous company that only spent 10-15 minutes each visit and didn’t clean very well - or not at all on some occasions. But, I’ve never had to worry about this company - not even once. They are very consistent in following good pool cleaning procedures and are extremely customer service driven. I can’t recommend them enough!

the Woodlands Pools provides an outstanding service not just the work but their client service is amazing. They are eager to help and find a solution for your problems without a blink. They are the type of service you are confident they will deliver the ask and in case you have a problem related to your pool they will go the extra mile to find a solution

Excellent, knowledgeable and friendly service. We have tried four other pool service companies and by far Woodlands Pool Experts is the best, hands down! Highly recommend them!

I would strongly recommend Woodlands Pool Experts to anyone and everyone who is looking to get their pool on point. I am so happy that I was able to find this company. The service as well as the customer service is amazing. They’re so nice and helpful. The pool guy who cleans my pool is always on time, professional, knowledgeable and very nice. The prices are very reasonable. My pool looks great and my family (kids) are very happy that the pool is always clean and ready for them to swim. Thank you so much Woodlands Pool for your service

Edit: We have now been using them for over a year and Antonio and the team are fantastic! They are quality every single time!

We have been using Woodlands Pool Experts for the past several months and have been very happy with their services. We switched to them from another company and have been very impressed with their professionalism, care taken when cleaning our pool, they are always on time, and our pool consistently looks great!

Humberto and his crew of pool cleaners and pool technicians are very knowledgeable and they did a great job servicing my pool for the last 3yrs. Good people!

We've used these folks for nearly 3yrs now, taking care of our inground 23,000gal pool/spa. No issues. Service done fast, efficient, no drama, no extra charges, no delays. They gently inform us of issues (cracked 6way valve, rusty timer box, hole in DE screen) and address with reasonable charges (100$ for DE filter clean, 150$ for timer) for all. Even their part costs are ok, no crazy upcharge like other repair shops tack on (I know, I bought parts for 10yrs for that pool). Give them a call, try to get on their schedule.

Antonio was excellent!! He provided exceptional service every time! The entire staff at Woodlands Pool is friendly and knowledgeable!

The most professional, friendly, and fantastic pool service company we have ever had the pleasure to use. They are the BEST

I've been using Woodlands Pool Experts for around 2 years now. They come reliably and keep your pool clean. If anything comes up, just message the owner Humberto and he always replies quickly and works hard to resolve any issues. Great service.

The technician that normally comes to do our pool, Antonio, is fantastic! He is courteous, respectful and knowledgeable about his work. He always leaves our pool crystal clear and communicates with us in regards to when it’s safe to swim and what upkeeps are recommended. Antonio, is hardworking and takes his job seriously. He represents his company with pride. We are lucky to have such a wonderful pool technician. Thank you to Humberto for proving us with an excellent representative.