Reviews of local pros in Spring, Texas

Kelly was outstanding with his diagnosis and resolution of our furnace issue. We decided to have our vents cleaned and it was easy to schedule. His colleague who cleaned the vents did more than what was expected. We were very happy with the service...this will be our go-to HVAC company from now on...

In late July I connected with Dr. Rescue for service on my HVAC system. They came out within a few days and diagnosed the issue. As they were working through next steps with my home warranty company (also culpable here) the ball got dropped and no one was following up, except for my wife and I. We spent several hours over the last 5 weeks calling both companies. Once we finally got the two organizations on the same page (part of the service we are paying for), there were all types of excuses for why Dr. Rescue could not come out. This back and forth continued and as of this past week, asked us to be available on Saturday, stating they were coming out on a non-workday to imply they were extending great customer service. They did not show up, did not call and as of the next business day, have still not called. Meanwhile our AC is working overtime to keep the house cool in this Texas heat, likely burning up other components in the system due to overuse.

I called Dr. Rescue as a second opinion. Other company said I need to replace my outside AC units and that my coil was bad and needed replaced. Kelly arrived onsite and found the coil did need replaced and that it was under warranty. He also found that there was nothing wrong with the outside units. Kelly was very honest and provided outstanding service. I highly recommend Kelly and Dr. Rescue.

These guys were called out by my home warranty company and were awesome. They returned our phone call promptly and exceeded our expectations in regards to service. The technicians explained everything they were doing and checking for as they worked. They were very respectful and professional. Since we were selling our home and the HVAC units were being serviced as part of the repair agreement with our buyer, they modified our invoice to reflect language in our contract. I really can't say enough about how satisfied we are with their service and work ethic. We will definitely be using them for future work, and I would highly recommend them to anyone.

Matt, our service technician, was fantastic. He did an excellent job of presenting the pros and cons of various options. He is prompt, quite courteous, and has a wonderful attitude. He is certainly 'customer-centric!" He gets lots of stars and represents your firm quite well. Kudos all around.

If your home warranty dispatches this company, call them back and say no thank you! They obviously don’t like working with the home warranty companies based on several bad reviews siting the same thing. They don’t answer their phones either!

Kelly came out to look at our pair of airconditioners that quit cooling. He has helped us out several times before and is always honest and will work with us on price. He and all the technicians have been thorough and knowledgeable. They will get to the root of the problem and get you fixed up. I highly recommend these guys especially in this wonderful Texas heat!

Came out the day after Christmas, and the responded to my inquiry while it was Christmas Eve! T&P valve on my water heater crapped out right as the holiday was kicking off.
Kelly was a great tech. Made the whole process very painless. He also cleaned everything up very well when he finished.
I will definitely consider using them for our next planned plumbing or emergency episode.

Kelly and his team mate are Outstanding.. take the time to check the unit out for our season check up. Since I have a home warranty, I’ve asked them to make all of AC/Heating request to default to Mr Rescue

Kelly was exceptional and greatly appreciate the service I received from him! I would highly recommend Dr. rescue home services and will definitely be using their services in the future whenever needed! Thank you !!

Dr. Rescue was sent to us through a home warranty. Our tech, Kelly, did a great job helping us. Easy to talk to and knew how to best help us with our drain issue. I would call on them again and again if issues or upgrades are needed in the future.

I will recommend Kelly's A/C to everyone! I was put in contact with Kelly's A/C though my Home Warranty provider and I could not be happier with my experience. I received a phone call from Kelly's A/C within minutes of getting off the phone with my home warranty provider and Kelly's A/C had a technician out that afternoon and even arrived 15 minutes early on a Saturday.

After the technician Billy listen to me describe the behavior of how our furnace was acting, he immediately had an idea of what was wrong and proceeded into the attic. About 10 minutes later he came down and explained our control board was the culprit and showed me burn spots on the electronics board and he went even further saying that our flame sensor was very dirty.

That next Monday we heard from Kelly's A/C again saying that the part was ready and they came out that very day and replaced the control board that was failing and cleaned our flame sensor. At this point we signed up to have them maintain our HVAC now and in the Spring.

I could not be happier with Kelly's A/C! The front office folks that called were very polite and we able to accommodate our schedule. Their technician was courteous and very knowledgeable. Their communication was outstanding, including emails and text messages for the scheduling and technician arrivals and with their follow through with receipts being emailed.

5 Stars! Thanks Kelly's A/C!

I can't recommended Kelly's AC enough. Our system went out. We called Kelly's as one of several companies I talked to as part of our research to get a company to troubleshoot the problem. Everyone I talked to at Kelly's was friendly, courteous and knowledgeable. I was still researching companies but was so impressed with their people I talked with that I scheduled a visit. I'm glad I did. The technician came out, answered all my questions about the problem and how to resolve it. He fixed it quickly at a fair price. I have been very pleased with the entire experience. I have already began telling my friends and neighbors about my great experience.

Deeply disappointed with the lack of service Dr. Rescue Home Service provided. After contacting them 11 days ago our AC unit still hasn't been fixed. It took 5 days before a technician came to visit (it was rescheduled due to their truck breaking down) and after the technician diagnosed the problem we were told we'd receive a phone call about next steps within 30 min. After more than a half-dozen phone calls & text messages they still have not contacted us regarding the install. They have given us conflicting information from what the Home Warranty company provided and tell me each day I'll get a call later once they are authorized to proceed. In the mean time the home warranty company tells us they haven't received the report from Dr. Rescue. I would never do business with them again!

Kelly our service tech came out right away and did a great job. I had a water heater gas leak and he walked me through the issues and explained everything he was going to repair.

Great job Dr. Rescue.

I just had Dr. Rescue replace my water heater. Very professional, reasonable prices, very respectful of my property, cleaned everything up. Made sure everything was in great working order before leaving, even showed me everything they did to make sure I was completely satisfied. I am so glad they have added plumbing to their service, now I only have to make one call for A/C, heating or plumbing. I have used Dr. Rescue A/C and heating for several years now and he is awesome. I have referred him to several friends and he has done excellent work for them also. Very reasonable. I highly recommend Dr. Rescue AC for all your AC and Heating work. No matter when I've called he has always been there.

Dr. Rescue/Matt came out under a home Warranty contract and completed the repair without suggesting additional services and fees were "required" byway of make false claims about "out of code sink traps"... which is exactly what the previous Warranty services provider did. Because of their honesty and professional approach, they have earned our business for our three heating & cooling units as well as signing up for their annual service plan. Integrity goes a long way, well done!

I am very satisfied with the service Dr Rescue provides, especially Kelly S! He goes above and beyond to ensure the customer is taken care of. I would recommend Kelly to anyone looking for AC/Heating service.

Blue booked my appointment and she was just so phenomenal and cheerful to talk to! Technicians Kelly & Matt were so professional, honest and very helpful. They got our issue fixed lightening fast! Dr. Rescue is my go to repair company that I always request with my home warranty company. Thanks Dr. Rescue!

Very knowledgeable and super friendly guy. Kelly was super helpful and got us back on track. Very affordable and fast service. I definitely 100% recommend Dr. Rescue to maintenance your AC. Will definitely be returning for future services 100%

The service provided by every person at Dr Rescue from initial call-up for the service appointment, to the friendly, knowledgeable & professional, super skilled technician Kelly, who has mastered being effective, efficient and is of great value for what he was called out to completed the "first time". Scheduling a service time & date was done quick & efficient.Kelly, my on-site tech, was right on time for our appointment. With his knowledge and skill got right to the source of all my concerns which left me feeling secure. My air conditioning system got top shelf service. "Thank You" to all at Dr Rescue for helping me and being there to provide the kind of service that I feel and believe is above all the rest in the HVAC industry. Special pat on the back to Kelly who is a gifted technician and serves his customer's with manners, confidence and high professionalism. He's a true asset to the great company he represents. For those that need their troubles fixed right the first time by courteous professional technicians, give Dr Rescue Plumbing, Air Conditioning & Heating your very first call. You won't regret it! G.P. Galka, 7-31-2024