Spring Home Service Reviews — Real Customer Ratings

Tom Higgins

Amazing Morrow HVAC · Spring 23 May 2026

Good salesmanship, but it's all lies. No follow through.
In May of this year, we purchased an over $30,000 dual zoned Lennox air conditioner.
The very kind salesman, that would never take my call after the first meeting when we signed, didn't put down what we discussed or no one could read, the changes to the ductwork. The agreed upon price included that, however it was not done.
And as I said he would never answer the phone again.
We have an odd situation where one room upstairs is running on the downstairs air conditioner. Part of the deal was for them to re-duct that room to the upstairs Air conditioner that was being replaced. "Don't know what you're talking about", So it didn't happen.
And a huge pet peeve, they didn't show us how or where to change the filter. It is in the attic I assume. I guess we're supposed to call for service? Seriously? What a scam.

This air conditioner is for my mother's house. She has advanced alzheimer's.
I'm so tired of people screwing her over, taking advantage. All I have is my voice. I hope somebody reads this and makes a better decision that I.

Matt S

Amazing Morrow HVAC · Spring 23 May 2026

Disclosure: I'm a furnace engineer.

I decided to replace a builder-grade 1-stage Lennox system that blew an evaporator coil leak and lost all refrigerant charge. Upgraded to a variable-speed system: Lennox EL18 variable-capacity outdoor unit & Lennox SL280 2-stage communicating gas furnace.

Trevor B. came out to inspect/quote the job and was great to work with! Wasn't pushy at all and gave plenty of time to think through options. I originally wanted to go with the SL290 condensing furnace and EL22 outdoor unit, but he steered me towards the 80% furnace (better value for the milder southern winter) with the EL18 outdoor unit. Appreciated that his goal was to get me good value and wasn't solely to get a high commission.

Val C. was the lead installer the day of the install and did a fantastic job. I've never come across any other HVAC tech who did as great of a job and takes pride in his work like he does. I greatly appreciated his attention to detail and not wanting to cut corners like too many HVAC techs do. He's by far the best HVAC tech who's ever come out to work on my system. He was thrilled when he heard I was an engineer because he knows we appreciate his kind of work and attention to detail.

Chris C. replaced part of my fresh air inlet duct that was ruined from a bad mastic job by a tech with another company and made the damper motor accessible. This makes it easier for me to get the fresh air vent working again after I upgrade its control (current control won't work with a variable-speed communicating system). He also replaced an access door that had a loose latch rivet and wasn't sealing air well. My critique is he lacked some attention to details. He didn't re-install the inner panel correctly, causing attic air to suck into my system, and thoughtlessly installed a transformer for the UV light in a bad spot; more about that in #5 (below). He also told me that while servicing units, you can expect things like sheet metal to be stripped on your unit. I totally disagree with that; if you're careful and don't use an impact drill to tighten sheet metal screws, nothing will ever get stripped.

Reasons I can't give 5-stars:
1) Gas input rate (BTU/hr) wasn't checked when commissioning the furnace in neither LO nor HI fire. For you non-engineers, this means if there is too much gas pressure going to the burners, the heat exchanger runs hotter than designed and could fail faster.
2) Pulling HVAC permits weren't mentioned, and I didn't know to ask at the time. I wish that was made more clear.
3) Cleaning the existing AC lineset wasn't made clear to me either. Another contractor discloses all of this on their website and is super clear about it. It's an important step because it can mean life or death for the compressor. I don't want a outdoor unit that cost me ~ $9k failing prematurely if that was skipped!
4) The 2 younger techs on the install left enough garbage around my new outdoor unit that I had to mention something about it. When you are paid to do a job, always clean up after yourself and never make the person paying clean it up.
5) For the UV light install, the tech drilled a transformer through the insulation and cabinet of a new furnace...leaving 2 screws poking out. With a little thought, it could've easily been installed on a panel inside next to the main transformer. NEVER drill through the cabinet, unless you absolutely have to. I contacted Morrow, they sent him back and he moved it to where he should've installed initially with my suggestion. That transformer is in the right location now, but the holes are still there from its 1st location. All I can do is keep them covered with foil tape. Still not 100% satisfied because It doesn't sit well just after spending thousands of $ on a new machine.

Overall, a good experience and happy I went with Morrow. Some important things overlooked and have disappointment with the lack of finesse, but would still recommend. Younger techs need more emphasis on quality. Make sure you educate yourself before doing a job and ask the right questions!