House Cleaning reviews in Stafford, Texas

I love how clean my house is after the service! So worth it! Great job

Worse service ever! Cleaning lady came and was in my house for 3 hours. Didn’t attempt to clean my microwave or shower, dust and dirt on the master bathroom sink by the mirror, dirt and hair still on the floors. When reaching out to company and showing pictures and videos they made one excuse after another. Showed how my shower wasn’t cleaned and then showed a picture after wiping it off myself. 0 stars highly don’t recommend!

I purchased 4 hours service with Groupon in January. I scheduled with them on January 25th, unfortunately due to snow storm, so I have to reschedule again until 2/8/2025. I thought everything was set for this date, I have to arrange a day off as my job to stay home today. They contacted me yesterday to confirm my appointment, they said a lady name Sandy will come as 11:00. Today at 9:17am, I got a text from they said they want to reschedule for another day off service, offered to give me extra hour. So I called they back, I’m very upset because I took off my work for this appointment, they cancelled it. They said Sandy doesn’t feel good, they send Sandy home. I asked the lady who answered my call, your company don’t just have one Sandy to work there right! She start saying we’re human, people can get sick, I understand who can get sick. They should send other people to get the appointment done, not just keep reschedule. She said ok, I can send Sandy to work for you today even she’s sick. Of course I won’t want somebody to work while that person is ill. I wasn’t done talking, she hang up my phone. I texted her back I said you hung up on me. I don’t want to do business with this company, I want my money back. Very unprofessional.

These folks do an exceptional job and I would recommend them to anyone out there looking for a detailed cleaning

Hands down the best cleaning service in town! Always on time, thorough, and an absolute pleasure to work with.

We have used Maria for over a year and have been very pleased with her work ethic and the quality of her services!

Thank you!

Houston Pro Maids is great! They do a lovely job and are communicative and responsive. Highly recommend!

I love their cleaning services. I have been a client for years and it’s the only company that I ever call. They’re extremely professional and have excellent customer service.

1. My time slot was supposed to began between 10am and 11am, but they arrived at 11.40.
2. They only cleaned my daughter’s room and her bathroom. Which is ridiculous to me because I have two bedrooms and two bathrooms along with a living room, dining room, and kitchen.
3. They did not put sheets on my daughters bed. They just put the blanket on.
4. They did vacuum!
5. The closet was cleaned, not cleaned properly.There were sheets and clothes still hanging out of the hanging organizer.
6. The restroom was cleaned, but not up to the level I expected.
7. One other major issue that I have with your company is the communication. I spoke to someone about my concerns and she said she would talk to the cleaners, then call me back. I did not receive a call. I have not been getting anyone on the phone since.
8. It is now over a week later and I finally got a call back from the company! Patricia and the owner were both extremely rude to me! They insisted that I got what I received because I bought a Groupon. The owner even threatened to sue me if I wrote another bad review about them.

I attached one picture of the work they did.

Buyer beware!!!!!!!

They are simply not professional! I booked services, the lady showed up and proceeded to throw away my African black soap that was in the shower. She threw away a box of Amazon products, that I literally had to fish out of my Trashcan in my backyard. I asked her to hang up and fold the clean clothes and leave the dirty clothes in a pile in my bathroom, only to find pajamas that were soiled and bloody folded in my clean clothes, amongst other visibly dirty things. She took the trash out but did not replace the bag and then left 15 mins early. I called and Patricia the manager who answered the phone assured me they would pay for my soap to be replaced. She claims the true manager would call me that was two weeks ago. Since then she has blocked me. I was never even rude to them. When I did speak with her by calling them from a different number and asked why she blocked me she lied and said “I delete” “I delete” I am guessing she was trying to say she deleted my text but that clearly means you saw my texts. Until this day no “manager” has called no one has replaced the soap they said they would replace they are completely unprofessional and full blown liars!

I have used this service, twice. Both times I had specifically asked for blind, window sills and baseboards to be dusted. I even left special instructions to do so. Both times it was overlooked. I was given the reason why is because not enough time. That is why I wanted these items to be done first. Very disappointed. I feel like the person chose not to dust baseboards and blinds. Instead did tedious cleaning over items already cleaned.
Buyer Beware - you get what you pay for. Very cheap and very poor quality.

I have been using this service for a couple of years and the team is always punctual, communication with the scheduling department is convenient, and most of all my home is clean. I highly recommend Houston Pro Maids.

I’ve been using Houston Pro Maids for at least 5 years. I’ve never been disappointed with the cleaning of my 2 bedroom, 2 bath apartment.
The price is reasonable and I love the look and smell of my home after it’s been thoroughly cleaned, dusted , vacuumed and most important my bathrooms cleaned.

I paid for a Groupon for 2 hours & called for an additional hour. I was assuming it would have been 3 total hours but it wasn’t! It was 2 hours and they actually left 15 mins before the time was over. They did not do a good job had ZERO communication & they left stuff where it was before they got there. The rugs in my rooms were folded and not put back and left tables untouched and half cleaned the counter tops. When i called the office i said i was not happy and when k said i would only pay half of the last hour they lady said “are you serious” nothing professional about their customer service. My 5 year old cleans better. Sorry do not recommend

Houston Professional Maids are the best cleaning service around the area! I like the work that the crews do and Patricia does a great job of reminders and updates with text! Very reliable and safe!

I am absolutely thrilled with the cleaning service! The cleaning lady was thorough, diligent, and truly went above and beyond in ensuring my home was spotless. She paid attention to every small detail I requested, and it showed in the final result. Her professionalism, work ethic, and attention to detail are truly commendable. I would highly recommend her to anyone looking for a reliable and exceptional cleaning service. Five stars isn't enough – she's the best!

I absolutely love the services of Houston Professional Maids! As the name implies, the cleaners are very professional and they truly care about providing phenomenal service. They even clean areas that I routinely miss. Their pleasant presence is very noticeable. I am extremely happy with their services!!

Made an appointment and they agreed, Called them at the agreed time of meeting and told me to push back two hours because they're not done yet. I canceled because of lack of professionalism.

Arnold came out to clean my carpets and did an outstanding job. I will recommend to my family and friends. Thank you Arnold so much.

This father son duo are extremely professional and came to clean my carpet at short notice. Removed the stains that I have been battling with for months.
After failed attempts from other companies, these guys made them disappear. Very reasonable prices!
Will highly recommend!

This company 24hrs.carpet Cleaning are very profesional, They came out around 9pm and cleaned my carpets and floors and did an excellent Job. Wow! Thank you Arnold so much. Highly recomended.