HVAC reviews in The Woodlands, Texas

Excellent experience. Garrett the technician arrived promptly and had the issue with our air diagnosed quickly. He was very professional and had our AC back to work in no time. I would recommend this company to anyone.

Daniel is the very best! He is prompt, extremely knowledgeable, kind, understanding, and always willing to help and listen to our AC issues. He has been taking care of our units for years, and he never fails to correctly diagnose and repair the problem. 5 STARS +

If I could give a zero star review, I would. This place is a complete rip off. I was quoted on 10/14/25, and they tried to charge me double of what other companies were offering - to repair the same problem. The technician was nice, but beware of wolves in sheep’s clothing. They price-gouge because they know you are in need of help in the Houston heat. Instead of doing right by their customers, they try to make as much money as possible at the expense of the customer. I wouldn’t recommend this company to my worst enemy. I am appalled at this company’s business practices. Not only did they price-gouge me, but they also tried to upsell me on a maintenance plan, after trying to knock my head off financially. The nerve of these guys! DO NOT USE THIS COMPANY FOR REPAIRS AT ALL, UNLESS YOU WANT BE COMPLETELY TAKEN ADVANTAGE OF!

Daniel is awesome. Kind and professional. I was worried about a lot of things before he got to the house, but he put my mind at ease. explained everything in a manner I understood and gave me several options on how to proceed. No hassle and no pressure. Great experience.
he is our only AC guy from now on . thanks, AirLoom.

Daniel, the technician, arrived within the scheduled window, diagnosed and repaired the issue in a timely manner. I received a photo of him before arrival so I knew who to expect. He was competent and easy to work with. He explained the issue in detail with photos and got my approval before doing additional work. When he left the system was working again. I signed a service contract with them and would recommend to family and friends.

We have had problems with our oil furnace since purchasing our building - we had worked with two other companies who helped, but were not thorough and the complication kept returning. …

The crew arrived out and worked and left the premises is excellent standing. Ken Cristian was knowledgeable and took his time explaining and answering all our questions. We will be using their services for other products. superb work Air Now!

Our furnace is 38 years old and looks like a Dinosaur! Clinton and Dalton arrived with their testing equipment and they were HONEST and said checked out fine. He said he had to go by what his checker showed. We love that honesty!

The two young men Keith and Frederick were good at explaining what they were doing and letting us watch. They were so respectful and thorough on what they did. Also pointed out things to watch and upkeep that we could do to keep our working properly. Please thank them again for us! They are a benefit to your company. Brandi

Honest and professional HVAC company. They explained everything before starting the repair and the price was fair.

National HVAC Group provided outstanding service when my heating system needed repair. The technician was experienced and quickly identified the issue. Within a short time, everything was fixed and working perfectly again.

Their customer service is top-notch, and they truly care about customer satisfaction. If you’re in The Woodlands, I highly recommend them for any HVAC or heating repair needs!

They did not show up when they told us they would. They rescheduled the appointment 2 days later. Hard to get them to answer the phone. Would not use again.

Home warranty work, has not sent in the paper report to the Home warranty company it has been 14 days, and it is due in to the home warranty people 2 days

The company is very professional and organized. They installed a new air conditioner for me, and I am very appreciative for that.

I am pasting the exact SMS message I received when I made an appointment after they came out and did a look around.
"Leak search Dye test 249.00¿¿Leak test isolate components ¿(Nitrogen isolate) 349.00¿¿Service call 125.00¿¿Total 723.00¿ Do not include freon, repair, or replacements."

I fixed it myself..... $75

I thank Gracious Mechanical HVAC for providing excellent service and responding on short notice. They were very professional and friendly, and they were not hesitant to answer any concerns regarding to my A/C system.

Shawn and his team helped us out after the winter storm damaged our home. They were prompt, knowledgeable and has great pricing. Will definitely recommend to everyone in need of their services.

This business is amazing! They came in to help me fix a plumbing leak and to finish a job started by another company who left me high and dry. They were honest, prompt and, efficient. I am highly grateful for their help! Would most definitely use them again and I highly recommend them!

Gracious Mechanical HVAC & Refrigeration, LLC was recommended to me by a friend. After hearing of the rave reviews from my friend I decided to give them call. I am so glad I did. The professionalism and customer service are at an all-time high. I am extremely please with the service I received. I HIGHLY RECOMMEND this company!!!! Thanks again Gracious Mechanical HVAC & Refrigeration, LLC.

Gracious Mechanical came to my house to make an assessment and told me that the motor was not working properly in the ac unit and they would have to order a new motor with approval from my warranty company. After this visit I never heard from them again. They refused to respond to my calls or warranty company calls/emails. This is a terrible business practice considering they know my AC unit is not working and it needs a new motor.

Sean called about 15 min after this review was posted. I know the request for the motor was sent to the warranty company but there seemed to be no follow through. One of the times after calling Gracious Mechanical and they did not answer I called my warranty company and they attempted to call Gracious Mechanical while I was on the phone with them with and AGAIN no answer. Now my warranty company is assigning a different company to the job since Gracious Mechanical refused to respond for over a week knowing that my AC unit was not working.

Gracious Mechanical HVAC is prompt and professional. After quoting me a reasonable price, the company completed a new install of a heating and air conditioning system in one and a half days. The employees worked from early in the mornings until dark. I was given a written guarantee for the parts and labor, which I promptly registered (the new parts) with the manufacturer. I look forward to contacting the company for my next installation. I highly recommend this business to everyone!