Reviews of local pros in Webster, Texas

When we called regarding plumbing issues, we were able to get an appointment right away. Our technician, Christopher, arrived and was very courteous. Christopher provided an explanation of what he would be doing to determine our problem and able to clear the blockage we had. Christopher's supervisor, Mr. Dukes, came out to do further camera work and very thorough in pinpointing other problem areas. At the end of our appointment, a detailed explanation of our problems were provided, along with potential solutions or options to fix them. All delivered in a professional manner.

I used these guys once like 3 years ago to change a valve, ok work nothing special honestly, they did what I paid for. But since then, they have cold called me like once a week, asking if I need anything done. I thought I was a foreign spam call, but nope its a local Houston Number. I might have used them again, but because whoever runs the marketing at this company pushed to have endless cold call sent out, I will now, just because I've been annoyed, never use them again. Even if they have the best service and prices, I won't use them because they cant learn to take a hint and quit calling and bothering normal people and trying to shoves sales down our throat like everything else in this world. That's not how you get customers.

Luke with Nights came out and got my heater back up and running within an hour. Super honest, straightforward, and easy to deal with no upselling, no nonsense. One of the most trustworthy AC/heater techs I’ve worked with.

I did not have a problem with the plumber Angel. He was cordial and professional. What I do have a problem with was work stated at 11 and left at 12:44 & was charged $1,100 which seems high. This includes a $189 diagnostic fee, when we told them what the problem was, plus no breakdown on the costs such as parts, labor, etc.

Technician was very knowledgeable about the system and was able to provide information on how I could maintain it through routine maintenance upkeep. Would recommend to friends and family. Very friendly and eager to help

I had a plumbing issue right before freezing weather was expected. ARS provided same day service. I was kept informed about expected time technician would arrive. When they got here I expected the worst since 2 toilets, shower and tub were backing up and not draining. The tech gave his recommendation and cleared the line instantly. While the tech waited, I checked all the drains. The problem was solved and afterwards the crew showed me a video of what was cleared. Best of all my stress was gone after getting a bill under a 100 dollars. Thanks Adam m

Excellent work and professionalism from the service technician. The price was high because of our limited income. I would have liked a better savings coupon or a bigger discount for senior citizens. Or allow the coupon and the discount for seniors to be stacked.

Frank and Diego really did a top-notch install. Their attention to detail was above and beyond my expectations. The job couldn't have been any better than what they accomplished. I'm very pleased. Peyton on the sales team efforts was excellent. His proposal was a fair price and he locked me in a great financial deal through a Lowe's Synchrony plan. The service manager Rodney topped off the job by installing the gas to propane conversion kit very personable and professional. Thank you ARS / Rescue Rooter and the teams that got the job done. The experience was smooth and flawless. DW

Jason and crew did a wonderful job ,very attentive and professional. Both gentlemen are a true asset to the company they were representing ARS / Rescue Rooter to the fullest. Also Jimmy was very helpful with the Estimate and top tier customer service. Great Crew

CQF

False advertising for $79 “clean out drain”special. Did not specify it only applies to main line, which is not the line for which we needed serviced. Technician stated that specific drain line would cost upwards of $500 to repair, without even putting eyes on it. Very disappointed from start to finish and now understand why the majority were telling us DO NOT USE YOUR COMPANY!! That is the only area in which you lived up to your reputation.

The service man could not get to the area of the unit for check out. The service man stated he had to forget the check out due to plywood not being the correct size, and thickness. The unit support has been installed for 15 years by a HVAC service company. He would not even look at the outside unit at all. Maybe I just needed a bit of freon, I don't know. Waste of time for me and y'all.

ARS sent me a text that my tech is on his way to my residence and once the tech was near he also called. Conner was very respectful and professional, gave good advice and recommended possible necessary services.

ARS/ Rescue Rooter came to my house quickly after I called. Joseph Muniz was extremely knowledgeable and friendly. He figured out and fixed my plumbing problem quickly and gave me helpful advice. I would absolutely call them again in the future.

ARS quickly assessed our needs and made recommendations that fit our budget, while ensuring we'd be happy with the outcome. They removed our old water heater (that was 30 years old!) and replaced it, while also bringing us up to code. They worked quickly & efficiently, and were courteous & informative. I would definitely recommend ARS for any of your plumbing or electrical needs!

Tub drain needed unclogging. Called and they were able to come right away. Very nice gentleman (Durrell). It was tough at first but he was able to find and clear it. Great service and worked with me on the price. I’ll definitely call them again in the future.

Our technician Dillon did an awesome job he showed us what our system needed and did everything we asked him to accomplish. Great job Dillon. Your dedication to represent your company shows and seriously the most polite technician that I have ever encountered in all my 64 years on this earth. ARS you have a GEM treat him well.

The 2 techs did a great job installing our tankless water heater. Their work was very professional and they were helpful in answering our questions. The job won't be complete until a electrical outlet is installed but an appointment is scheduled for that. If that occurs on schedule and it works well I would give 5 stars.

Jose Lino was very pleasant, very informative and very thorough. He inspected my system, answered my questions, provided me a quote, offered professional advice and set me up for a sales visit as well. I didnt choose the repair but he provided great service!

Excellent service! The plumbers (Durrell Smith and Brandon Comstock) with ARS Rescue Rooter arrived on time, quickly diagnosed the issue, provided extensive education about the problem and fixed it efficiently and expeditiously. Very professional and reasonably priced. I highly recommend them for any plumbing needs.

Our plumber was great! Didn’t quit on finding and fixing the problem. He unclogged our shower drain by pulling out a huge hair tie. He could have stopped working at it as soon as water fed through but wasn’t satisfied by how the water was going down so he continued at it and fixed it! I never review anything, ever but this guys hard work earned it! Shout out to Christopher Faa!

Excellent service. Just had a remodel with granite countertops and the contractor didn’t connect all the plumbing correctly and left it unfinished. So to get it done correctly I made a call and it was completed in an hour. Price was a little high with discount but it looks good and the tech was professional, courteous and proficient. I will call again when needing plumbing work done..