Reviews of local pros in Webster, Texas

Very impressed with sales representatives, finance options, and right down to installers and also time it took to install new A/C mini split in my new man cave, the garage. All personal at ARS are all great Stars. Thank you for impressive services. Will definitely recommend.

Overall really good. Disappointed in communication. Told me my installation would be on a Friday but never gave me a time range. Called that morning to ask when they were coming out. They said between 10 and 2 and they would call me when they were headed to my house. 5 minutes later, they show up. No phone call.

The technician was professional and took care to explain every option. Worked hard and diligent to find the issue to our stopped up pipes. Made an 86 year old lady very happy to be able to shower again.

Very impressed with Micah. He was very knowledgeable, discussed options, and informed our client. Everyone we dealt with from making the appt to completion was great to work with.

My air conditioning broke down over the weekend, so I setup an appointment for Sunday morning. The technician told me that the fan needed replacement and came out the next day with the new part. He was polite and very accommodating. I went ahead and signed a membership for their HVAC along with their plumbing and electrical because of the great customer service.

I just finish the process to move to a Tankless system . Very impressed with the follow up, the technical sales representative who explained in details and vonvenced us to switch to this system and very please with the team responsible for the installation. Very friendly and professional !.
Highly recommend ARS

James was such a nice and knowledge technician. It was a pleasure to have him check our hearing system for the winter check up. It's great feeling the comfort knowing your hearing / air system is being taken care of. Thanks James you're phenomenal.

Where do I start? I called on a Thursday to set an appointment. They scheduled me for 12-4 same day. Awesome! 2 pm rolls around and I get a call that they need to reschedule until Friday at 10am-4pm, Okay Cool, things happen no big deal. Friday rolls around, I hear nothing and waited until close( still trying to be understanding thinking maybe issues arose and I try not to hassle). Monday I call again, was informed they had no idea why my tech never showed up. There were no notes nothing zero zilch. Okay? Well they can get someone out Tuesday, sure no problem 10-2.. 2:30 rolls around and I call again. Still trying to be nice, I was informed a tech had been assigned but the tech hit a snafu at his current job but should be done in 20 min then headed to me. Great! 4:30 chimes and I call yet again, this time more annoyed but still trying to be nice. I was once again told a tech had been assigned and I was on the docket.I was also told dispatch would call with an ETA. At 5:45 I call again. Was told that they had transferred my call to a field lead, and they will call him to figure out what is happening. I was then rudely told that he had tried to call but nobody answered and that all of their phone calls were recorded when I stated I never received a call. Well good, but my phone neither my business nor personal line rang. I was then told that someone would be on site at 8 am Wednesday morning. Something just didn’t sit right with me so I called and Cancelled my appointment around 6 am. Maybe an hour /hour and a half later I get a call, to tell me he was on his way. I said well that’s great because I cancelled the appointment at the crack of dawn and had hired someone else. I am not sure what kind of three ring circus ARS has become but it’s obvious nobody with in that company communicates with anyone. Save yourself the hassle and go with someone else.

Our annual HVac inspection with ARS went very well today. The technician James Young was on time!!! He was pleasant and very professional. He made some valuable suggestions, that will protect the unit, also mentioned the payment plans that are available. Great customer service matters. Thanks again.

Happy with the work that Mr. Benito Garza, the plumber, did at my house. He was so pleasant and very knowledgeable, and he got the job done. I would definitely recommend ARS/Rescue Rooter to my friends and family for any plumbing issues they may have

The tech Durrell S was professional, friendly and quick to solve our issue. He kept cost to a minimum but also thoroughly explained additional costs of needed. We will def use their services if needed in the future. The process was quick and easy.

Great customer service, was able to get installation done next day. The only thing I can say I was unhappy with was the way the safety drip lines were run. The old water heater drip line was run to the outside wall. The new lines were run in the garage. If I had known this upfront, I would have asked for the lines to go through outside wall.

Never had a bad experience with ARS! From their customer service reps and dispatchers, all the way to their technicians and management team, they’ve taken care of me and my family for years. For your HVAC needs, ask for Lino, Manny, or Omar! And for your Plumbing needs, be sure to ask for Jesus, Brandon, or Kyle! When it comes to hvac and plumbing, YOU GET WHAT YOU PAY FOR, and I’m happy to pay ARS EVERYTIME because I know they’ll provide me with comprehensive options, a competitive price, and service with a smile!

All Electric replaced our central air and heat. They also cleaned our duct work. They were very professional and efficient in their work. I would definitely recommend them.

Our technician came and was friendly. He explained that they could not do an AC check because it was winter (71 degrees F), but he could check the furnace. He turned the heater on (first time this season), and we went up to the attic. He took the cover off, told me the inducer motor had failed, and that he couldn't recommend parts, since his company only did full replacements. He apologized, took a picture of my furnace labels, and said I would get a quote, turned off my furnace, and left. Total visit about 8 minutes. I checked ChatGPT, which recommended vacuuming the internals and then running the system for more time on the first startup. Happily the system engaged in a few minutes and seems to be running fine. Later that evening I received quotes for $19k 100K BTU furnace and 4 Ton AC; a 100k BTU furnace only for $10k, and 4-star 100k BTU furnace for $9.5k. (This was a $8.88 offer from Lowes for a HVAC check.)

The Estimater arrived promptly and promised to return around 9am the next day, with necessary parts. (Time at house=20 minutes)
However, at 11:30 the next day he had not arrived so I called the main office number to get an updated ETA. "Someone will get back to you in about 10 minutes" was all I got. There was no callback. Over the next 4 hours I called again and again, 5 times, moving up the supervisor/ branch office chains.
I finally found someone who took action and found their personnel problem. A new tech was assigned. He arrived an hour later and finished the job in about 45 minutes, installing parts priced under $30 at Lowes.
ARS charged $400 for one hours labor -- no discount for my aggravation or time away from my own business.

They showed up on time and did a very good job of installing the outside unit and the two heads inside the house. They were very professional. They had a good working attitude towards my wife and me. I would like to thank them personally, which I did and I would like to recommend that they be praised for the job that they’ve done here at my house. We were two weeks without an air conditioner and they installed and made us feel right at home. Thank you very very much for the guys.that do the work.

This company are nothing but crooks. I will NEVER do business with them again. They installed my entire furnace system less than 5 years ago. Had them come out because it stoped heating the home. Apparently the blower motor went out and needs replacing.
It has a 10 year warranty so the blower motor is still under warranty but they quoted me $3176 for labor cost to replace the blower motor. Stay away from this company.

I needed a new faucet replaced. Jose Jesus Urdaneta was very professional, polite and efficient. I asked for him to come this time, if he was available, because last month he did a great job of identifying and repairing a pipe leak inside my kitchen wall. Very pleased with a job well done twice now from ARS/Rescue Rooter.

It was great. Jose was upfront and honest. The best part is he checked everything and made sure he updated me before he started working

Badly clogged tub on very old home plumbing. ARS and Mr. Bonito Garza were Great! Very professional, courteous, & knowledgeable. He got the job done even tho this old house fought back lol Gave me the best price he could. A little more than I hoped but I'd rather have the job done right with a reputable company & know I'm good. Thanks Benito! Thanks ARS! Yall got here early & got the job done!! No complaints! Happy customer!