Reviews of local pros in Webster, Texas

We purchased Our home 07/28/17, IES is the Electrical Co. that was contracted by Beazer Homes to put the electrical in our home. All has been good since our closing. But on 08/23/19 the power went off in our loft area. I assumed it was the breaker, but found out that it wasn't, I noticed that other lights and plugs on the same circuit were working. I called IES, told them of my issue, and the receptionist, Monica Muller told me that she would call me back to see if they would look at the problem. She called back, and said that we were out of warranty, I said really, by 3 weeks, your not going to look into it, she said no, we are not, my supervisor said it is the way they do their billing, and they wouldn't come out unless I paid them for the call, and that they couldn't come out until later the following week. I couldn't wait for another week so I called another company to look at the issue. I called Mr. Sparky, they came out on Monday, tested all of the plugs on the circuit, and found out the wires connecting one of the plugs was crossed, hot on neg., neg on hot. They billed me $407.00 to fix the problem, I paid the bill, and called IES back to tell them it wasn't a breaker, but they had crossed the wires, I even sent them pictures, now they are saying someone else came in and did electrical work in that area, because the wire used was not the same gauge that was required by the code, plus because I added a light in that area, not even using that plug, I voided the warranty.. So basically they wont cover their faulty work, and the supervisor that I have been trying to contact, won't return my calls. I tried to explain to Monica, that there was no possible way that we could have changed the wires because of all of the foam insulation that was installed. If they would have just come out in the first place, this could have been resolved. I even told Monica, to send someone out to look at the wiring, but she or her supervisor wont send anyone, and now are not returning my emails or call.
Don't use IES, they don't stand behind their work..

We have had Tom and Tino come out to our new build in River Ranch, to do warranty work and add two outlets. Tom was quick and efficient when addressing a crossed breaker box issue and again recently with another breaker issue with our fridge. Hopefully that’s the last time we need to submit warranty requests for a while. Also easily added an outlet in our pantry and laundry rooms without having to cut sheet rock. Communication with staff is always good and relatively quick.

Would rate lower if it was an option! I have been having issues with the same breaker tripping over and over ever since I moved into a new house 3 years ago. They have yet to find the problem and are now blaming the issue on me since they cannot find the real reason.

Two stars since they DID honor the warranty that came with my new house, but...

1. They didn't configure the emergency cut-off reservoir correctly.
2. My compressor unit had wires in contact after installation.
3. My TXV component had to be replaced because IES installed it incorrectly. (Humidity was high in my house)

If the installation had been done properly, they wouldn't need to come to my home 5 times in one year.

Me encanta el servicio al cliente

Hard to find a person to help you.

Its just another homedepot

I rented a pressure washer for one day 2pm Friday - 2pm Saturday. I was unable to return it before 2pm Saturday so I called there rental department to ask how much it would be if I rented it for 2days and they said 150$. So I asked how much would it be if I bring it in a few hours after my scheduled time. The customer representative said if I brought it in before they closed the price would be prorated depending how long I kept it. I returned the pressure washer at 7pm and hour before they closed. They still charged me the two day rental 150. I was pretty upset at this point and said well if y’all are going to charge me for two days let me load it back in my truck and I’ll bring it tomorrow before 2pm. I got told they couldn’t do anything about it because they already loses out the rental

I am a big home depot fan! I have had great experiences with many major purchases and installations with 4 different HD stores. I have never encountered the kind of unprofessional, often rude employees that I find here at the Webster store. It genuinely seems to be a culture. From the greeter to the "help" desk" to every department I visited. Customers seem to be universally be treated as annoyances.. It has to be how they are trained or hired, I've never seen anything like it. When I'm in Webster, I'm a Lowe's fan.

Excellent service
Teemer and Chris are the best and best

These guys were terrific 👏great customer service informative 👍teemer and Lew where great!!!

Awesome service! Very knowledgeable staff, Daniel knows his products. They have a customer for life in me.

This store has all ways had good knowledge and just good staff

I was in a bind it’s Saturday I need a Capacitor for my AC and they over charged Me . Had I known Johnson Supply was open which is on The same street I would have taken my business there never had issues with them.They Charged me $ $117 for a $49 dollar Capacitor. Karma… Johnson Supply Web site states they are Closed on Saturday .They are open one Saturday in the summer time .customers beware of this company pricing to individuals.

Webster location was really helpful. Chris really went out of his way to make sure I was taken care of!

Jacob was phenomenal. He was very helpful and patient. His customer service skills are top tier. Made my ordering process so simple and stress free. 10/10

Wonderful customer service. Welcoming and helpful! Spoke with Chris and he gave me all the information I needed to move forward with purchase.

Kevin was awesome. Really professional and explained everything to me as he was working on my HVAC issue.

Very honest people, they are on time and take care of their customers the way that all the jobs are emergencies. Lucky me that I found them, they did a great job with reasonable prices. I definitely recommend them.

Byron and Kevin are superb! We were so impressed by their punctuality, courtesy and true service quality and we are so happy we chose them to do our HVAC service! Top Notch!

It was a complimentary offer from Aire Serve, for which they assigned their senior technician, Mr. Kevin Keller, today.
It was supposed to be a simple inspection, consisting of going over the whole 4 tons AC system of my residence and reporting the existing condition and working of all its components, as well as reporting what all was needed for its improvement.
Mr. Kevin worked so hard that I had never seen any other skilled person, normally visiting for similar free visits.
He carried out his assigned job like it was his own personal home task.
I was extremely impressed & satisfied by his performance which can be lebelled as "far beyond my expectations".
I strongly recommend, and which he honestly deserves too, some kind of Reward for his overall accomplishment.
Javaid Pirzada, March 30th, 2026