Reviews of local pros in Holladay, Utah

I would NOT recommend this business to anyone, ever. Seriously save yourself SO MUCH HASSLE and go with someone else!!! I found them on Groupons for a carpet cleaning deal that included stairs. Usually I go with a different company, but decided to give this one a try because of the deal including stairs!

I called & immediately got an answer & booked my appt for Sept 23rd between 9-12. I verified it with the lady on the phone, gave her all my info, and put it in my calendar. She then told me I needed to open my Groupon voucher, screenshot it, and text it to them. I thought that was weird as I’ve never had another company ask me to do that before, but I went ahead and did it. She never responded to the text either, which was weird.

When the date arrived, NO ONE SHOWED. I arranged my day around this, vacuumed my floors and moved all my furniture in preparation for this. I was very upset. I tried to call multiple times with no answers. I left a voicemail, nothing. I continued to call for days and never got an answer, so I just continued to leave voicemails. I looked at their website & noticed you could book appts there instead. So I decided to give them one last shot. I booked my appt myself for Oct 1st for 12-3pm. This time I got email & text confirmations so I felt a little bit better that maybe they would actually show up!

The day of the appt (Friday Oct 1st) at 12:03pm I received at text from Stephen saying he would need to cancel & reschedule my appt due to “a family emergency he was dealing with”. Of course I don’t know the situation. So I had to be understanding. I apologized to hear that, and then explained to him my frustration about it being the 2nd time they’ve canceled on me. He assured me they would reschedule with me & make it up to me by cleaning something for free for the frustration & that he would contact by the end of the day to reschedule something with me.

LIES, lies, lies. He never got back to me that day. I then texted him Monday morning, Monday evening, Tuesday, & Wednesday.. before I finally gave up and realized that this company is just a joke. I contacted Groupons & had my money refunded and reported them. I really hope no one else has to deal with this mess of a situation. It was SUCH a huge waste of my time. I’ve attached pictures to show my texts that I never received responses to!

Also, I believe there’s reasoning behind why they had me open & screenshot my Groupon voucher. I learned later that once you’ve opened your voucher you can no longer “self cancel” or “self trade” your Groupon voucher on the app and it then becomes much trickier to get your money back from Groupons. Groupons doesn’t have a phone number/email anymore and can only be chatted by computer so it’s harder to communicate with a real person. Thankfully I was able to, and got my money back. But they MUST know what they are doing & it screams dishonest and sketchy. I wouldn’t be surprised if they’ve tried to claim peoples Groupons as redeemed without ever doing the work too. I’ve never once had a company ask for my Groupon before showing up to do the work, so lesson learned!! Beware people!

They kept me waiting for HOURS and didn't update me with an ETA until I called.. and they still showed up many hours after that. They tried to apologize by saying that they would clean an additional stairset, but they ended up cleaning extra areas on top of that and are trying to make me pay for those additional areas that I never told them to do. We were not home when they cleaned the carpets and even though I gave a thorough description of what I wanted done, they did what they wanted to do at my expense. Very disappointing. Carpets look nice, but I am very unhappy about the service.

Do not use this service! I purchased their service through Groupon in September and had them come the same month. . Stephen came and did the carpet care and upsold me on items. He took a rug that I owned that said would be back in a week. It took over a month for it to come back only because I prodded him to get it back. I also purchase a filter for my heating system. It was $140 and I have yet to receive that. I was told it was delivered to the wrong address, and they would send it again. I have not heard from them since even though I called their line and texted Stephen's phone. I filed a complaint with my credit card company and they declined it because I received part of the services I had ordered. I feel this company just up and stolen $140 from me. DO NOT USE THEM.

I would rate these guys negative stars if I could but it looks like I have to give them a 1. This company can’t be for real. I bought a Groupon and scheduled my appointment, the night before moved all furniture etc…. Re arranged my work schedule so I could be there for their 3 hour window. The day of appointment they texted and told me their truck was broke and repairs were taking longer than usual and could I re schedule for next week. I put all my furniture back and lost 3 hours of work/money for nothing. On my re scheduled appointment day they texted with the same excuse but this time “I would be first on the list as soon as equipment was fixed. This time I waited literally all day for them. Not to mention I moved my furniture and had to put it back AGAIN. Missing more time from work. I never actually spoke to a human and they never answer the phone. My advice is do not use Pacific Rim for your carpet cleaning. They are a waste of time and money. On the bright side, I called another carpet cleaning company who came right out and did a very professional job that I’m satisfied with. I’m so grateful they never came because by reading these other reviews My carpet would still be dirty and on top of it a wet and stinky stench.

Currently have been waiting for 45 minutes for Stephen and he just let me know he is 45 minutes away. Not cool. We have been canceled on twice before this!! We rent our home out on AirBnb so every time we have scheduled we have had to block out the weekend from potential guests. we are typically booked weekends so we have already lost $270 from not having guests and on top of that all of the time i spent preparing so our home would be ready for our morning appts. Even if they get our carpets sparkly clean when they finally come it will not be worth it. If we hadn’t have bought the groupon we would not have kept rescheduling. 0 stars would NOT recommend.

I have been using Stephen for 5 or more years. He's a great guy who takes such good care of me everytime he comes over. I have a beautiful turquoise couch and I spill things on it about once a year to every 6 months, this time my new kittens peed on my couch. I reached out and he was able to get to me the next day - but again I'm a loyal customer who's been with them since they moved here from WA. Highly recommend him.

These guys are the best! Stephen came over and cleaned my 3 rooms (one a large living room) and staircase carpets in just over an hour. I was just doing a basic cleaning package but he also used a black light to show me the urine spots from potty training a toddler and having a dog. He was very thorough and explained a lot about carpet care and even air filters and how they can ruin your carpet. I highly recommend this cleaner.

Stephen did an amazing job. I hadn't had my carpets cleaned for about four years and the traffic paths were horrible. The last carpet cleaner I had couldn't get all of the traffic path dirt out, but Stephen did. He worked incredibly hard, and it shows.

I started with a Groupon package and ended up having him clean all the carpets in my home, with ZERO REGRET. My carpet is about 14 years old and now looks almost brand new. This will be my go-to carpet cleaner in the future -- they have earned my loyalty in one visit.

Thanks, Stephen!

If anything goes wrong this guy will not stand by his satisfaction guarantee. After he cleaned my kitchen tile and grout, several of my fairly new baseboards were damaged from water absorption and look awful now. He came back to see them, but then ignored me after that. Clearly didn't want to take responsibility. And he gave me no warning the day of my first appointment that his truck was being repaired and he wouldn't be coming--luckily I called that morning. My mom scheduled that week too and he never called her either. I would definitely not recommend this service--too much of a gamble.

Steve communicated with me effectively on the day of cleaning. He gave a very thorough and fare assessment on what I needed done along with his professional opinion which ended up saving me money. The job was superb and my carpets look like when they were first installed. I recommend them 100%

So, I booked an appointment tried calling left several messages no call returns. Then they send me email saying they will arrive July 2 between 9 am- 12. I prepped my whole house, took the day off, loosing money. Got a babysitter for 3 young children. 10 minutes before 12 sends me a text message stating he and his whole family have the flu and will set another appointment beginning of the week after the holiday… waited and contacted again through text, no respond til a week later blaming everything on me. Called and sent an email wanting a refund since it’s been a month since I set the appointment online. No email, no call back and no texts , ghosting me and won’t give me money back. Worst experience without even having them do the job… I want my money back ASAP and when I asked how are you going to make this up to me, he says I thought the office confirmed my canceled appointment with u, why didn’t you confirm with the office and why did it take you 2 hours and 50 min to tell me your canceling when you had 3 weeks prior and 3 hours prior til canceling me on July 4th holiday weekend…???

To begin my experience was fine, I had Stephen as my technician, he stated someone had called in and they were running behind for the day. This is life and I can see past that. I was waiting outside for my carpets to be done when he ran out of gas and told me that I didn’t need to wait for the final bill they would just email me and I can pay through the link. I had a Groupon that I had paid $69 for that covers 3 rooms up to 150 sq ft and a set of stairs.

When I received the final bill, it was for $100. My townhouse being under 1,000 sq feet and not all carpet this seemed very high to me. I asked for a breakdown of the specific cost so I would see exactly what I was being charged. I was told to look at an email, this breaks down the sq footage of each room and in fine print states what they charge per additional sq foot at regular price. I had questions because based on what I saw, I was being overcharged. Marcus text me stating I needed to pay my bill on Friday, service was done on Tuesday. I explained I had questions on it, as the conversation progressed, he told me that I needed to pay it and dispute the charges with my credit card company, that it was broken down exactly as should be in the email, and without payment a LIEN WOULD BE PUT ON MT PROPERTY!!
I am a fan of hiring local small businesses however companies like this ruin the experience! DO NOT HIRE!!!!!!

They completely missed our appointment. Showed up late for the rescheduled appointment. Upsold me to do pet treatments that's supposedly had a 48-hour guarantee to work or they would come and touch it up again. The service did not work so I contacted them and got no response for 3 days. I contacted them again and they made an appointment for today and again never showed up when I tried to contact them I get no answer. I would not use the service again. The guy who did show up to clean the carpet initially was nice and was full of good info however no interest in following up or providing the service they promised and got paid for.

I bought a Groupon for this company and scheduled for the cleaning. The day of the scheduled appointment I removed all our furniture and other items, vacuumed everything and took a lot of time to prep the spaces so that all surfaces could be cleaned. They never showed up for the scheduled appointment, and didn’t let me know that their equipment had broke down until I reached out to ask if they were coming. Stephen (owner) said they’d have to reschedule. I had to follow up 2 additional times to get scheduled again. He showed up to the second appointment and then instead of being honest about owning and operating the company, he acted like he was just an employee of the company, deliberately telling us about, “girls at the office” and how he can, “give extras” if we hire him again just straight through texting. He told me to not use the $109 Groupon for some rooms to be cleaned, like I had scheduled, but to instead pay $300 for the whole house plus pet treatments because it was a much better deal. He said I just needed to send him a screenshot of the Groupon and he’d have the $109 refunded. I did exactly that and followed up 2 more times without any response. I had to get Groupon to issue me a credit. To top it all off, the cleaning was horrible! The carpets are no cleaner than they were and all he used was water. Because he came so late and had issues with his equipment working, he rushed the last couple of rooms and left an odor of just wet, dirty carpet behind. This guy/company is a major scam!!

I scheduled with Pacific Rim to clean the carpets of one of my rental houses. Stephen arrived and took advantage of the situation by upselling the tenants and performing work without ever calling to confirm the price or additional work. After he finished he sent me the invoice that was 200% higher than the stated deal on their website, I called him to try to negotiate a reasonable price, since I never would have agreed to pay that amount for the size of house and he immediately became confrontational claiming he wasn't going to leave the house until I paid and that he was calling the police and will charge me additional fees for not paying. I ended up paying $125 more than I had planned on just to not have to deal with small claims court (I'm sure that is what he was counting on). I never insulted him or even yelled throughout our entire interaction, however, after I paid I told him I had a terrible experience and he sent the text shown in the picture. I've dealt with a lot of carpet cleaners and can understand miscommunications and fine print on deals, but Stephen was very unprofessional, childish and rude to my tenants as he tried to take advantage of situation.

Horrid! They are very dishonest! Use this company at your own risk! They overcharged me (and conveniently emailed me the inflated amount rather than showing to me at the time). When I called them on it, Stephen agreed to pay back $60 which he never did after multiple attempts requesting the money he took from me. The tiniest room they will charge "extra" as oversized space. Stephen will not tell you he's going to charge extra before starting the job. He'll agree to the "special" price then email you the breakdown, then tell you it's your fault for not reading the fine print. I have a tiny older house and my rooms are small. No other carpet cleaner have EVER charged me extra. OR put an iPad in front of me and stare at me on the tip page so I feel uncomfortable not to leave a 20% tip. After my awful experience, I don't believe any of the 5-star reviews. I think they are friends and relatives he's asked to leave good reviews to hide the receipt of this company.

Stephen cleaned my carpets based on a groupon deal. He did a good job on that project. While at my house, he saw I had torn carpet on 3 steps from my puppy. He said - oh, my company fixes carpet too. I can fix your steps for you for 150 dollars. I said, that sounds awesome - lets do it. We scheduled a follow up time for him to come fix those stairs. This is where the good experience ended.

From this point forward, Stephen was late for every appointment we had made. I scheduled between 9 and 12 pm and he would show up at 2 pm. It took him nearly 14 hours to fix the carpet on my stairs. He would come for an hour or two and then disappear from my house for up to 3 hours at a time. He stated he needed to meet another technician or he "needed lunch". I believe he was likely going to other jobs that he was late to, much like mine.

Fine - I can deal with a long service times and him disappearing for several hours, its COVID, I get things are busy for everyone.

But here is where the likely fraudulent behavior began. Several times I texted Stephen to have him let me know if it was going to cost more than the 150 dollars. He literally would not respond to that question via text message or email. Finally, 9 days after completing my job, he ran my credit card for 500 dollars higher than he originally quoted me. I filed a police report and disputed the charge with my credit card company. The police said they couldn't prove fraud, but that it was at the very least poor communication on his end and very poor business practices. According to the Electronic Funds Transfer Act, you cannot charge someone credit card without their permission. Luckily my credit card company saw that and refunded me the difference in his quote, vs. what he actually charged me. I would stay far away from this company and its owner, Stephen Kime.

Stephen was the technician who came to do our carpets. We had a really great experience. Stephen took his time and did a thorough job cleaning all the carpet and our area rug well, and also gave us some great tips/advice on caring for our carpet and what kind of carpet to get when we replace ours in a year or two. He even got out a huge and old fingernail polish stain that the previous company we used did not get out. He was also very kind with my 3-year-old. I appreciated that their product is a clean and safe one. I'll admit, there was a last minute change of date due to a family emergency on their side that came up, which was an inconvenience, but they really worked beyond my expectations to make up for the delay, so based on the final service I am happy to give them a 5 star rating. I'm super happy with the cleaning and grateful for all the great work Stephen did.

Stephen sent me a text early this morning to let me know he was 30 minutes behind schedule, and arrived at the new time without problem. He cleaned my carpets really well and treated them for pet urine. He also gave us a great discount. Will definitely be scheduling a follow up in six months.

I was very impressed with this company, I called them because carpet cleaner broke and needed a rental cleaned the same day; they didnt even hesitate to help. They arrived after hours and here 3 hours and my carpet looks great! Their pricing was unbelievable with groupon and they will always honor this price. I trusted the guy to go in the door with the code, and he was very professional and nice; you definitely could trust them. Please please please use them for your next cleaning. I know I will.

Stephen did a great job on my whole house! I had previously purchased a Groupon, but we went through and inspected each room and found that one of my dogs had been having more "accidents" on the carpet than I had expected. He was very nice about it and explained the options with pet treatments. He did such a great job and spent extra time after hours working on my house. I really appreciate his attention to detail and great customer service. I would use this company again and recommend it to anyone needing carpet cleaning!