Reviews of local pros in Holladay, Utah

I didn't use this service because they did not show to the appointment. I received a confirmation email. I was told the best way to get a response was to text. I texted 4 times and left 3 voice mail messages with no response.

I was scheduled for a 12-2 timeframe. I received a message that they were running late. Stated they would be there either at the end of my timeframe or around 4-4:30. Around 5 pm, I reached out and let them know that I was no longer available as it was now eating into other appointments I had scheduled that day. Not worth the time spent waiting around.

Steven was an amazing technician who came to my house after a scheduling error and worked until 6:30 pm! He went above and beyond to make things right and included extras which I appreciated.

No call,no show after having an appointment scheduled for 2 weeks. I received numerous emails confirming my appointment. Called them a half hour after my scheduled appointment and the guy was very rude. Never heard from them or saw them. Horrible customer service and a bad way to run a business. Avoid this company at all costs.

Horrible experience with this company. Paid extra for the pet treatment that didn’t work. Asked them to return and clean again because of their “guarantee”, but couldn’t get them to return calls or emails. Probably the worst quality of work and customer service I have ever experienced. Do yourself a favor and use anyone except Pacific Rim Cleaning & Restoration.

They were very meh. I think the pre treatment they use is just water. It's been over 24 hours since the cleaning and the carpet is still very wet. Im actually worried about mold at this point. Also, I had them over because I had a few blood stain. Today I went down and I can still see one of the stains so I just used standard carpet cleaner out of a can and it came right up.

They did a great job cleaning our carpets. They were a little late, but they owned up to it and offered us a great discount! Great customer service very responsive. I would use them again!

Worst. Customer. Service. Ever.

I hate when businesses treat Group users like inferior customers. This is one of those situations.

Groupon says to call to schedule. I call. No answer. I leave a message. Call again a couple days later. Leave a second message. Call a couple days after that. Guy answers. He says I have to schedule online. I schedule online. A day later I realize I have to change my date. The email says click here to reschedule. Link doesn't work. It says I have to call to reschedule. No answer. I can't leave a message: a voice tells me that option is not available. Tried emailing. tried calling again.

F. This. Noise.

I had high hopes for this business as it seems to have many good reviews but I'm hesitant to recommend them. I had an appointment and confirmation e-mail but no-one showed up or called. I waited for about 45 minutes before calling to see if, perhaps, the technician would be delayed or if I needed to reschedule. I was told that they would try to call the person assigned to perform my cleaning and get right back with information. Unfortunately, I didn't even get a phone call back. Sorry.

He texted the same thing someone else mentioned in comments. I think this is just a common tactic to overbooking.

After getting all the way through my cleaning he said they’d be up-charging me for square footage. They explained the reason vaguely and without reason. After the service. Not at the beginning so I could choose to forgo that room. Thats some shady stuff.

Carpets looked meh. If Id known the quality was going to be something I could’ve done myself with a rental from WalMart for $29.99 a day I would’ve done that instead of $120+.

In response to not appearing as a customer in your records - the booking was placed in my boyfriends name.

All I can say is WOW!! I will never use anyone else to clean my carpets or upholstery. Stephen was amazing and went the extra mile. He even cleaned the carpet between the slats of the weight bench sitting on my carpet! Honestly, you will not find anyone better.

They canceled our first appointment which wasn’t ideal but at least they let us know. Then they no showed on the rescheduled appointment even though they confirmed the appointment and haven’t answered to tell us why. We are selling our home and wanted clean carpets for showings. To late now. A three hour appointment window is a long time to wait for a no show.

BEWARE OF STEPHEN. He was extremely rude and unethical and I have been upset and crying for the whole day since. I never give reviews but people should be aware of this man. He was measuring the 2 rooms and telling me it would cost me $40 more because it was over 200 square feet per room. I told him that I didn’t know how to figure square footage. He Told me very rudely that he didn’t believe me and accused me of lying. He continued to berate me by saying “this is your house. Don’t you know?” (I am 72 years old and very honestly don’t know how to figure square footage. My husband would always take care of these things but he is gone now. ) Then I started arguing and asked him to leave. I walked to the front door where he continued to be very rude telling me the explanations were in the fine print, etc. then he pushed his phone up and said “I’m recording this whole thing.” I yelled for him to leave and tried to push him out. Haha. He was twice my size. He grabbed me and pushed me across the entry where I stumbled into my railing and twisted my ankle. He never tried to be nice or apologize. I yelled for my son who came up and chased him out. I had already paid via Groupon months earlier but because of Pacific Rim’s automated system for booking, no response to email and messages, I was unable to schedule sooner and The coupon was expiring. I was willing to lose my $89 to get rid of him. Not only do I recommend you NEVER USE THIS COMPANY but I hope you will warn others. And if you are reading reviews of the last 5 months it is evident that this company is failing due to their system of communication, advertising and customer services. Maybe they can clean a house but their methods are misleading and fraudulent.

DO NOT USE PACIFIC RIM CARPET CLEANING AS THEY DONT DO A GOOD JOB BECAUSE THEY WONT SHOW UP!!!!
So this guy was scheduled to be at my town home last Thursday at 4 and showed up at 615. Says that we have the wrong voucher from Groupon and we need one with a bar code. We reschedule the appointment for 4 today, get off work early, make sure everything is moved out of the way to try and be convenient for this guy yet, he doesn’t show. I cannot believe this guy has taken such advantage of our landlord who is a sweet old man just trying to take care of his tenant. Complete garbage. Thanks for nothing, Stephan.

I am very happy with Stephen's hard work on carpet cleaning. My carpet was deeply cleaned and he also cleaned my area rugs at a discount price. I am highly recommend his service with very good price, and top service!

I had a Groupon. I made an appointment online. The day before the appointment we moved all our furniture. On the day of the appointment my husband stayed home 4 hours waiting for them. They no-showed. We called and left voicemails. We texted them, multiple times. No response. Do not waste your time with this company.

We had new tenants moving in to our office building on a Monday. Pacific Rim came on Saturday night 6-9 p.m. Very friendly service (not sure how friendly I would be working late Saturday night). Excellent work. He was able to get some PAINT out of the carpet! I DEFINITELY would recommend them.

Highly recommend Pacific Rim. Stephen was very nice and knowledgeable, and very easy to work with. He went out of his way to make sure our carpets were thoroughly cleaned, and that we got the best deal the company could offer. We will absolutely be calling Pacific Rim in the future, and requesting Stephen.

AVOID AT ALL COSTS!!!!! They were 3.5 hours late, then upsold me $160 dollars to "Guarantee" their work and get a difficult stain out. The technician told me to contact him if smell returned. when I contacted him, he missed the follow-up appointment, when I rescheduled a second time he missed that one as well and now won't return my calls. Don't waste your time or money with these jerks

Do not use this company. They cracked our tile floor, during their time of service. They did not repair the damage or refund any money. They have no integrity to keep with the agreements they make. Stephen will tell you what you want to hear and hope that you don't follow up. Do yourself a favor and find someone else to clean your carpets. I have never dealt with a worse company.

Bought a cleaning through Groupon, scheduled appointment- seamless.
The day before my cleaning no confirmation text, call, or email. The next day the guy texts me an hour after our scheduled time slot and says he's unable to make it due to an emergency-fine understandable. Next day, no confirmation text or call. Shows up an hour late. Van is unmarked and slightly dodgy, water spilled out all over from his hose onto the curb. Just not a normal experience. I asked the guy for a invoice as it's required for move-out inspection, it's been a week and I can't get through to speak to anyone! I have left multiple VM's, called, and even texted the number the have listed. Don't recommend this business no matter how good the deal is