Appliance Repair reviews in Midvale, Utah

Weston was fantastic! He was thorough and quick to diagnose our refrigerator. We asked him for recommendations on a possible new refrigerator, he was very knowledgeable and helpful in informing us which appliances needed more repairs than others. Before he left he also did a quick scan on our dryer that had been having some issues. The diagnostic fee was $30 cheaper than the company we normally use. We would highly recommend Famous Appliance Service!

Aaron and Elliot came out to fix my dishwasher. They were on time, efficient, and able to fix it, but recommended that I instead buy a new one (mine was over 30 years old) as the parts would cost as much as a new one. They recommended what type to buy, so I would have another dishwasher last a good long time.
Even though they ended up not repairing my dishwasher (my choice), I really appreciated their honesty and help (they would have made more pushing for the repair and don't sell dishwashers, so being honest with me was really nice). I will definitely call them again if another appliance breaks down.

Weston was amazing! Punctual, friendly, up-beat, efficient. Quick work and we are so happy to have a working dryer again. Weston did a great job communicating expectations. We will definitely use Famous Appliance Service again! Reasonable prices for great work!

Luke was awesome! He was friendly and explained everything well. I will definitely use Famous Appliance again

Aaron is amazing and a wonderful technician. Thank you for the great service and amazing price for the big repair that was done to our fridge. We will recommend to all family and friends.

Luke was so helpful in diagnosing and explaining the issue with my freezer repair in my LG French Door Refrigerator. He was courteous and efficient.

Luke was fabulous! Fixed our dryer up on no time. He was timely and professional. Would recommend!

Weston did an incredible job diagnosing the problem with our gas oven. He was so professional and not only identified the problem, he also ordered the necessary parts and explained everything he did throughout the process. My husband and I both love learning how things work so we really enjoyed working with him! Highly recommend!

Luke was our technician and he did a great job of diagnosing and fixing. The repair itself was fast and he came at the time he said he would be here. I would recommend to anyone!!

Luke was very efficient with the diagnosis and repair work. He was very kind to offer regular maintenance tips for other household appliances as well

Aaron was great and fixed my top load whirlpool washer. Great service, fair price, quick turnaround service

Beware of this company.. they do subpar work, overcharge and don’t take accountability for their mistakes.. the owner Drew does not return repeated phone calls or emails. They will hire anyone off the street.qualified or not.. a terrible experience. I was warned not to use them but all reputable companies were booked. I now know the reason they were so eager to get in my home.. I’m updating this in response to famous appliance reply.. your technician damaged my house and put a cream soda in my freezer and left it there to explode. I did send pictures of all the damage as well. You had me wait 2 weeks for your arts department to get a simple water pump. Your owner drew never returned my calls. The part that was installed has now failed 1 month later. I just bought a new machine (whirlpool) same model for the same 550& you charged me.. nice try to cover your poor service..

Very happy with the response time for scheduling as well as the service. Luke was great, showed up on time, he diagnosed and repaired our refrigerator issue and explained the repairs along the way. Thank you!

Luke did an amazing job with fixing our fridge! He was so great at explaining the issue and giving recommendations. He got the parts in that we needed quickly and got our fridge back up and running. Great Service!

Customer service was top notch and timely. Aaron was at my house within 90 minutes of initially calling. He was professional and had the issue resolved within an hour of arriving. Would highly recommend!!

Luke was very helpful. He was able to diagnose the problem we had with our washing machine, and got it fixed no problem! Highly recommend to anyone looking for a repair.

My ice maker had failed and the air damper was noisy in my KitchenAid refrigerator. Famous Appliance Service sent Jake Marriott to our house. He effectively took care of our issues. He was professional and easy to work with. The scheduling office made it all easy and I’m grateful for their help.

UPDATE:
I want to clarify a few points following the company’s response. I have been cooperative throughout this process and have adjusted my schedule multiple times, including accommodating after-hours visits. My concern has never been unwillingness to resolve the issue, but that the washer has not been restored to reliable, leak-free operation after paid service. I have no record or voicemail of a completed call on 12/24, and when I attempted to contact later that afternoon, I was informed I would need to wait until Friday morning.

This company has been to my home four times to date, and the washer is now less reliable than it was prior to service.

Prior to service, the washer did not leak during operation. After the inlet valve replacement — which involved acknowledged overtightening and visible thread damage — the washer developed intermittent leaks during normal use. Multiple follow-up visits, a second valve replacement, and new hoses have not fully resolved the issue.

I work weekday mornings and cannot reliably accommodate early-morning visits, and I should not be expected to take off work to accommodate repeated repair attempts for an issue introduced during service. I am not refusing service; I am communicating realistic scheduling limitations while trying to prevent ongoing water damage risk.

I remain open to a fair resolution, including a refund for the unsuccessful repair if the washer cannot be restored to consistent, reliable operation. I will update this review if the matter is resolved.

ORIGINAL:
Right around Halloween, I began noticing water leaking from the bottom of my washer after showering. This didn’t happen every time, and importantly, the washer itself never leaked while running. Since my main shower line is connected to the washer, I initially suspected a plumbing issue.

Over the course of about a month, I had three different plumbers come out, none of whom were able to identify a plumbing problem. They ultimately recommended I contact an appliance repair company.

On December 1, I called Famous Appliance Service, and Luke came out the same day. After evaluating the situation, he told me my washer’s inlet valve needed to be replaced and that this should resolve the issue. He ordered the part, which arrived about a week later.

The inlet valve was replaced on December 13. After taking a shower that same day, I came downstairs to find water spraying heavily from the hot water valve connection at the back of the washer—far more water than I had ever experienced before, and from a completely new location. I immediately shut off the water and called the company. Since it was the weekend, I left a message and followed up Monday morning.

I spoke with Drew, the owner, and after discussing the situation, Luke returned to my home on December 15 (after hours, which I appreciated). He replaced the hoses to rule them out, but the leak persisted. At that point, he concluded the replacement inlet valve must have been faulty and ordered another one. We scheduled a follow-up visit for December 23.

Today, December 23, Luke replaced the inlet valve for the second time. After testing, no leaks were observed. Before leaving, he showed me the valve from the December 13 repair and stated that he had overtightened it, which damaged the threads and caused the leak. I appreciated his honesty and understood that mistakes happen.

However, about an hour after he left, I took a shower and went downstairs to start a load of laundry—only to find another puddle of water on the floor, again dripping from the hot water valve connection on the back of the washer. This is now the third occurrence of water leaking from the hot water valve connection—an area that never leaked prior to the initial inlet valve repair.

While the original leak from the bottom of the washer does appear to be resolved, I now have a new and more significant issue that began only after the inlet valve repairs. I am currently waiting to this speak with the company again to determine how this will be addressed and resolved.

We’ve used Famous Appliance Service a couple times and both were positive experiences. Response to our initial call this time was OK, and the time to order and then schedule install the part we needed was a couple days longer than expected, but nothing terribly inconvenient, and likely normal for this time of year when things are busy. Thanks to Jake M for his service today!

I can’t say enough good things about Famous Appliance Service and their service tech, Jake Marriott. Jake did an excellent job diagnosing the issues with the appliances, was thorough in his explanation and performed the repairs promptly. I highly recommend Jake and will will definitely use Famous Appliance again!

Famous appliance service was amazing! Our fridge broke and we needed it fixed ASAP. They were the only company that could get a technician to us that day. Aaron S was super helpful. He was professional, friendly and efficient. They had everything fixed that day. We are so happy it worked out!