Appliance Repair reviews in Midvale, Utah

I hired Liberty because they could come by the same day my fridge broke, but it ended up taking 13 days for them to repair it. The first day they came, they said it would take 3-5 business days to order and receive the Whirlpool main control board. When it came in, it was the wrong part so we had to wait another 3-5 business days, keeping our food in coolers.

I was surprised that the service guy wanted me to sign off on the work before it was done on the first day he came, and they also charged my credit card the full repair cost at that time. He also asked for a google review on that first day before any work had been done.

Ways they can improve: give customers full informed consent before asking them to sign off. If you tell me you need to charge me the cost of the part before you order it up-front, I'm happy to pay that. But the technician just told me that I was signing off that the work of diagnosing the problem on day 1 was done, and so I was surprised to see the whole bill charged that day.

Another way to improve would be to ask customers if they are willing to pay extra for overnight shipping of the needed part. I would have paid extra to avoid all the food going bad and living out of coolers for 13 days.