HVAC reviews in Midvale, Utah

Worked in the building trades or 40+ years. Some new construction, mainly residental renovation. I "collect" good subcontractors.

There are a lot of less desirable contractors now. Clear, concise & know how to perform. I now recommend them to friends & family.

We needed our heated driveway system checked for the season. They did an excellent job and were very reasonable in their price. Some other places wanted 4 times what Thornton charged.

Would not recommend! I was told by them they would do a repair estimate for free. They gave me a $9500 estimate. I told them I was going to get a second opinion, So then they tried to charge me $300 for doing the estimate. I called a different company and they came and fixed the problem while they were doing the estimate for $240.

Very disappointed with Thornton plumbing. How many times do you let a company let you down before you say enough is enough? I built a new home and Thornton Plumbing did the installation. They never caulked the shower plates, water dripped behind the plate getting inside the walls and eventually ruined an imported wood floor. I let that go, reluctantly. The real problems started with BOB. That guy has no respect for others. Trying to schedule maintence with Thornton is a real hassle. They never call you back when they say they will. Bob never showed up on the day he was scheduled. I took time off from work and waited for him. He never showed up!! He never called to say he could't make it. A phone call can go a long
way in a situation like that. Finally when he does show up 99.9% of the time he doesn't have the right tool for the job and says he will have to come back. He says he will call back to re-schedule. Guess what? Correct. He DOES NOT CALL BACK. Bob drops the ball yet again. My contractor friends quit using Thornton. Now I know why. I feel sorry for the nice ladies on the phone who have to deal with all the problems these guys create. This is the first review of a company I have ever done. I always give people the benefit of the doubt. Do yourself a favor and find a professional and respectable plumbing contractor. Thornton is neither of those.

I found out that they charged me for brand new parts for my boiler that were used. The price was outrageous compared to othe companies. I'll never use them again.

Thornton Heating has seasonly maintained and repaired my very old boiler for many years.
Tech Jimmy, is knowledgeable, polite and gets the job done without any nonsense.
The staff is friendly and professional.

Thornton has always has always provided excellent service. They are professional, knowledgeable, responsive and FRIENDLY. They always figure it out. We had a boiler go out in the middle of winter and everything was back in order within a day. Excellent organization!!!

Didn't have the common courtesy to give me my bid, waited 2 weeks with warm water from failing water heater. Had another plumber out and got it done next day. They sound good but estimator BOB is not good at returning estimate.

We used them to repair a shower steam generator. Jordan Walker was outstanding. He diagnosed the problem and had it repaired on the spot in no time.
I will definitely use this company and request Jordan for all my plumbing work.

I called them because I couldn't get hold of a business Across the street from them, and the young lady who answered the phone was kind enough to get them to call me back. When she answers the phone she was polite and friendly, and patiently listened to me. If they are as good at plumbing and heating, and listening to their own customers as they were with me, I'd recommend them to anyone.

At our annual service, the technician was confused because he was incorrectly reading one of our gauges. A part was left outside the broiler, near the system. After a quick phone call, Ken Barney returned my questions and verified that the system had been serviced correctly.

Thornton Plumbing installed an expensive and sophisticated boiler system. The work was performed very professionally with attention to detail. It was clear from the onset that they know their product and how to install in a manner mindful of space and matching to the infrastructure already installed in the home. When one looks for competent and capable work that will affect their home comfort for years, these are the people to call.

John serviced our house this evening. He was very professional, knowledgable, and friendly. He got the job done quickly and clearly explained the larger issues and how to avoid them in the future. It is obvious that John is very skilled and upholds a high standard of integrity; he provided us top quality service and also avoided unnecessary costs. For these reasons I highly recommend Thornton Plumbing & Heating. Thanks John!

Thornton Plumbing has worked with me several times and I have always been pleased. Fantastic service and high quality, friendly staff! I would highly recommend them especially for radiant floor heat. Nobody in the area is more knowledgeable and experienced in radiant heat!

Thornton acquired Tingey Heating and Plumbing less than a month after Tingey installed a brand new $9k furnace for our home. The furnace shuts itself down on the coldest nights of the year, an obvious major problem needing attention. Thornton stalled on fixing the furnace for the past two plus years. I've had to repeatedly call and request to have service calls to fix this, and yet after more than two years and only three service calls, they haven't fixed the problem. They seem to have stopped responding to us. I would discourage anyone from using Thornton for their residential HVAC based on their customer service.

A note to relay the excellent job Jordan Walker did repairing a leak on the water pipes in my condo. He also noticed an issue with my water heater and repaired a critical vent. This was an after-hours call, Jordan responded promptly, diagnosed the problem and was able to fix the leak quickly and expertly. His manner was friendly, skillful and informative. Thank you, Jordan, and thank you Thornton Plumbing and Heating.
Lance Paulson

Jordan Walker showed me how to maintain my sink and tub stoppers. Was super helpful to tell me things that I can do on my own. He also changed my water softener level. He changed the shower cartridge so that the shower wouldn’t just be hot. Last week he cleaned, drained and replaced heating elements in my rental unit hot water heater.
He’s super friendly, timely, and knowledge.

We've had Thornton Plumbing and Heating connect and disconnect our swamp cooler for a couple of years now & we're very happy with them. Their servicemen are always so personable and friendly, they've always been on time and they get the job done quickly. If we ever need other work done we'll be calling on them, for sure.

$150 for simply visiting my location to give me a quote for a water heater? Ridiculous! Money doesn't grow on trees. How exactly does this company plan to compete with some of the other companies that offer free estimates?

Thornton has done work for me many times, but this particular time I had Jordan Walker all day to do a long laundry list of repairs that I’m afraid I’d been saving up.

Jordan was very patient and thorough, taking the time to go through all of the problems to make sure he understood everything I wanted to be done. He gave me the options available and the reasons for each option, sometimes giving me an idea of what he thought might be the best choice, other times leaving it up to me to decide.

Everything task was done so efficiently, and I was so relieved with the things that had literally been bothering us for years.

One faucet that needed to be replaced was a real challenge due to a clearance issue with a sagging (very expensive!) medicine cabinet door above that needed repair. He and his assistant worked hard to repair it as best they could—such a surprise!—to alleviate the problem so that the faucet I chose would work there.

One difficulty was with a toilet complication—long story and has to do with our quirky house —but Jordan is rectifying it, no problem, as quickly as he can.

I couldn’t be more pleased with working with Jordan and highly recommend him!

We had a hot water tank problem two days before moving out of our sold home. Thornton Plumbing and Heating not only fixed the problem quickly but in the diagnosis stage, one of the owners Ken came by on a Saturday to ensure we were taken care of. What a great company and a quality team of individuals they have working for them. I would strongly recommend them for any plumbing or heating needs.