HVAC reviews in Midvale, Utah

There was initially a little fumble in the communication that was smoothed over. He was able to figure out my issue within a few minutes, which was actually just a blown fuse. What he did was was called an "Extended Diagnosis" though. That's what showed up on my bill for $280! He also offered some other services to clean and service my HVAC unit which was in the thousands of dollars. I've used miscellaneous AC Repair companies over the years and these guys are, by far, the most expense. I can't believe I had to pay $280 for him to replace a fuse!

Had a good experience with them last year when they worked on my heating. Unfortunately it seems that they don't guarantee their work. My heater is having the same issue it did last year and when I called to get help I was told they aren't taking any new jobs even though I am a returning client.They also said if it worked last year it's not their problem. Which is disheartening as it was their work. I would have been happy to book further out and use a space heater. I won't be using them in the future if I can't count on them.

Thornton Plumbing helped me out once with a water heater and the second time replacing my thermostat. Both times I was equally impressed. AND, Both times they were honest and saved me money with something they could have easily charged a lot more more. They were consistently on time and very responsive with calls. They were professional, fast, clean, courteous, and did quality work. Thank You Thornton Plumbing!

Had them come fix our heating issue. The guy was here half a day (most of that time was him gone getting a part needed). He had someone else with him following him around and doing nothing. We got the bill for half a days work and a small part $1000!!!! We were blown away. We called to get clarification and no one returned our call. We tried back several times and no one got back to us. Finally after over a month this woman calls back and refuses to give us any info bc “we don’t let customers know our hourly rate for our techs or how much parts cost” Insanity. They can just charge you whatever they want and you have to deal bc you won’t get any detailed info. Also waiting over a month for a response is so unprofessional. We used them on a weekend emergency rate at another time and that bill was only $600. Anyway this place is so overly priced and unprofessional. We have a job we need to do soon and will not be asking them to come back ever. Look somewhere else for your heating needs unless you have gobs of money to waste.

I had Thornton inspect my radiant heat systems in the house and driveway. The bill? $780!!!
The system required no repairs or parts. They determined it was working fine. Then they billed me $780.
Their excuse was "costs have gone up."
I won't be using them again.

UPDATE October 9, 2023
Just had the local Park City company do the annual inspect on both radiant heat systems. The bill? $220.
After complaining in 2022, Thornton lowered to $646. Still...over $400 difference!

I paid a lot of money for my heated floors 24 years ago. It was Thornton that did the work. My gas valve on my boiler was stuck in the off position. I called Thornton to come out and replace it. Made an appointment and took a vacation day to meet the repairman. Never called never showed up, I called they said they were busy and told me they would come first thing tomorrow. Took another day of vacation and they called and said they were busy again and would try in a few days. They owe me 16 hours vacation which would have paid for the repairs. I am calling someone else. Don’t waste your time.

After a little difficulty getting my calls returned (that's why I'm giving Thornton four stars), I finally got someone out to fix the valves and control board for my boiler.

Dell came out to do the work and the guy did an amazing job. He was easy to work with, knew what he was doing and answered my questions until I understood the problems and the remedies. He isn't the cheapest hot water heat guy on the Wasatch Front, but he's the one I will always call for boiler work in my home. I couldn't have been more pleased with the results! Thanks, Dell!

I really hate doing this and have never done this before, but the experience I had with this company this week needs to be shared. I have a tankless water heater that's 6 months old (not installed by this company). The water heater on occasion throws an error code that any simple google search shows that the control board is bad. I setup an appt for this company (as they were listed on the manufacturer's website as one who services these water heaters. I was told at the time of the appt setup that there would be $150 service call fee, ok fine. The part and labor is covered by the warranty. When the plumber arrived, he stated that only the part was covered by the warranty (wrong) and that labor was going to be 300 and something. In addition I was told I need to have an Expansion Tank installed, which would be an additional 300 something (I put something because I never got anything in writing). I was then charged $248 for the service call and not $150. I contacted the water heater manufacturer and they confirmed that both labor and parts are covered. They also said for my setup that an expansion take is not required (not using external circulation). But even better than that, I actually do have an expansion tank already installed (the kind meant for tankless water heaters). I tried several times to contact the company to get an explanation (and only after a weeks time did they call me back) and basically chalked it up to bad communication for the service fee and never had a good answer for the expansion tank issue. Anyway, be ware.

Great place of business and friendly service.

Fair honest great company to work with, couldn't be more happy.

Perfect example of all that is wrong with not only the industry but all business today! I wouldn’t hire them to plumb an outhouse

Amazing service. Definitely recommend

Great place did some clean up there they paid promptly great people

This company is great for residential and commercial HVAC work! Highly recommend! Great prices and their work is outstanding! I was lucky to find them!

Chuck and his employees do a great job. They ran new air line in my building and did an amazing job plus Chuck was there everyday checking on the progress.

The plumber spent less than 10 minutes on diagnosing a water leak in my basement. I was told it was an exterior water leak. After sealing my basement walls, the leak was unresolved. I finally called a real plumbing company, who quickly located a damaged sewer line.

I would strongly suggest you hire a more reputable plumber. The cost of a misdiagnosis is not worth the risk. I lost flooring, furniture, and wasted money on unnecessary repairs.

I will never buy from another store as long as Wayne works there

I was just so surprised with their kindness and so willing to help me!!

While they didn't have the exact part I needed, they took time out of their day, attempting to help me.

Very helpful and friendly people. I will be a customer for life.

Great place wonderful selection and staff. They treat you good.