Plumbing reviews in Orem, Utah

Recently had a high pressure event with our inbound water line and it messed up multiple plumbing units in our home.

Ellery Stone of Parley’s came for the estimate and to assess the situation. There were options on how to address it and he gave me the range of simple and obvious up to complex and expensive. It was so nice and refreshing to have an HVAC/Plumbing service approach that was honest and NOT about upselling/pressuring me to make a decision I’d likely regret later. I called another company that has red vans/trucks everywhere here and I was immediately transferred to a foreign call center on the first call and had to slowly explain my issue and they couldn’t quote me pricing at all.

Thank goodness Parley’s seems to be still locally owned and operated. It saved me lots of money and the repairs were completed quickly. Thank you, will use you again.

I received prompt and professional service on a Saturday after hours. The fee for weekend service was not over priced. The plumber could not find the leak and so called in other professionals to investigate. I am very happy with Parley's service.

Isaac was great on the Hot Water heater and the other HVAC was as well. Great service and price.

Parleys is always so great to work with. They are very responsive and quick to come to our home. They’re great at listening to our issues and offering different solutions for us. We’ve used them for years and have referred many friends to them. I highly recommend them!

The technicians were professional, friendly, and competent. The completed the work efficiently and cleaned up the work area and removed any old parts before leaving. I have been using PPM for years and have received consistently good service. I highly recommend them.

I had a clogged drain. I tried Parleys first, and because of the mess and urgency, I didn’t think to get a second quote and ended up spending at least $2,000 more than I should have for the fix. I wouldn’t trust them anymore.

Had mason come out and run a gas line for our new range. He was professional and did great work. Would call again. Happy.

Quick response. Professional. Fast repair. Very fair pricing.

20 years in Utah County and this is the best HVAC company I’ve used.

We have used Parleys PPM for over 30 years. We have always had great service. Every technician that has come on time and have been very professional when they have been working.
They have always taken time answer any questions we’ve had.
I would highly recommend them.

PPM is a great company that cares about its customers. They came to repair our toilet within a couple of hours of my call.

When Mason came out he was very professional and courteous and full of excellent information and very down to earth which I really appreciated!! He was truly excellent in every way!!!

Russ was fantastic and fair. He helped educate me about several things too. PPM is always reliable and fair.

I’ve been happy with Parley’s services since we started using them a few years ago. Always on time, trustworthy and great work. Thanks!

Issac gave us the best service! He answered and helped us with our issue and work beyond to help us! We are always satisfied with PPM!

Parley’s PPM Plumbing Heating and Cooling in Orem is a family owned business that provides “Best in Class” service and expertise in and ranging from plumbing repairs, to installing new water softener systems, new furnaces and new air conditioning systems. They are very customer focused, prompt and kind. Their pricing is competitive and they will help assist you in securing rebates and tax credits where available and depending on the system being installed. I highly recommend this company.

Update: Wish we could rate Parley’s above a 5 star rating. This company always exceeds expectations. Compliments to Lance and his staff.

This is an incredibly ethical company. Scheduling with Dave was easy—he was polite, helpful, and got a plumber out to my home within just a couple of hours, working around my schedule. Callan diagnosed the issue within minutes and gave me clear, straightforward guidance on how to troubleshoot the problem in our master bathroom.

They didn’t try to take advantage of us—instead, they quickly identified that it was something we could fix ourselves, explained exactly what to do, and even offered to come back the next day if we needed professional help.

I absolutely recommend this company. They could have easily overcharged for a simple issue, but instead they were honest, helpful, and made sure we were taken care of.

Dave answered my call and got me scheduled with Issac for later the same morning. Both were fantastic. I had a new water heater about 5 hours after I called them. I would recomvnd Parleys to any one.

Porter and Mason did an excellent job of removing our dust collector recirculation system. It used to be routed back into the building and they capped it off and removed all the exposed ducting and vented it to the outside. Their work was professional and very efficient. I highly recommend them and the company. They are always the lowest priced and do excellent work as James has done in the past.

They were able to locate the parts, work with the manufacturer warranty, schedule the repair and arrive on site within 24 hours and gave very fair pricing. I do wish the tech had called after the repair to give a status update since it was for a rental property but overall satisfied with the quick attention and ease of online payment. The unit has been working since the repair.

Just before 4 pm on a Saturday we could hear dripping from the Main Turn off in the Home Basement. We called PPM and had James come little over an hour later. He replaced the piping that had a pinhole leak, and put in a new turn off valve. He arranged for True Restore to come Saturday Night and put fans and drying procedures in place.

He was here quickly to respond to our emergency and helped us understand what other actions we needed to take.
THANK-YOU!

PPM was marvelous. They came right out after my call to see what was wrong so they could order parts, if needed. He drove all the way up to Bountiful to get them first thing this morning, and came straight to my house and it’s all done. He was so polite and friendly, very courteous I would recommend them to everyone. I felt like he went the extra mile!! 🙂