HVAC reviews in West Valley City, Utah

We sought to purchase a new air conditioning and furnace system, gathering proposals from 5 separate providers. The package offered by Thomas Brothers Heating & AC Contractor was impressive, offering elements that other services failed to provide. While not the cheapest, the overall cost for the complete set of equipment and additional features provided by Thomas Brothers Heating & AC Contractor was exceptional. Working with their office team, including Calvin and Wyatt, was a smooth experience when we decided to accept their proposal and schedule the installation. Robert and his team did a fantastic job installing the new equipment. Their professionalism was outstanding! They arrived on schedule and ensured everything was operating correctly before departing. We're absolutely thrilled with our new air conditioning, furnace, and water heater. If you're considering A/C or furnace services, I would recommend this company. They are simply the best!

After coming back from work one day, I was distressed to find that my home was without heat. My initial thought was that the issue lay with the thermostat. Therefore, I reached out to a well-known heating and cooling service. Their technician, let's call him Calvin, promptly arrived that same night to inspect the situation. Upon his arrival, Calvin examined the situation and identified the real culprit: it was the furnace that had stopped functioning, not the thermostat. He informed me that attempting to repair my 22-year-old furnace would likely be an expensive endeavor and instead offered me quotes for two different replacement furnaces. Calvin took the time to thoroughly explain the differences between the two options, potential rebates, and the expected timeline for the job. His clear explanations helped me make an informed decision. The next day, Calvin and his associate, Wyatt, arrived to install my new furnace. Throughout the process, they were respectful, informative, and maintained a clean work area. They took the time to explain the workings of the new system and were more than happy to answer any queries I had. In a follow-up incident, I had a bit of trouble getting the new furnace started. However, Calvin promptly arrived within an hour of my call and resolved the issue. The level of customer service provided by this heating and cooling service was truly remarkable. They made it their priority to ensure a smooth and hassle-free experience for me. I can confidently vouch for their services and would highly recommend them to anyone in need of heating repair or related services in West Valley City. Thank you, team!

I can't express enough how excellent the heater repair service was from this company. Our old furnace was nearing its end and the air conditioner needed replacing too, so we were contemplating to exchange both this year. Robert provided us several choices, from high-end to budget-friendly, which was highly appreciated. The technicians, Wyatt and Calvin, were absolutely remarkable! It was a big task and they spent the entire day going in and out of our home in West Valley City. They remained friendly and professional, even amidst the snowy and rainy weather, and left everything spotless. The daunting task of a large purchase and project was made simple from start to finish by this heater repair company. They have my full endorsement for any heater repair needs including routine maintenance.

i called at first thinking our heater just needed a quick fix. wyatt, the service technician, checked it out and found the furnace was too old and was starting to get unsafe because of overheating. we decided to replace both the heater and the a/c unit. the whole installation went really smoothly. the team was friendly and really knew what they were doing. they even moved the a/c unit to the side of the house with no extra charge and upgraded our thermostat for free. one of the techs also saw that our hot water tank vent didn’t have enough pitch, so he fixed it at no cost. i highly recommend their heater repair service!

We have been customers of Thomas Brothers Heating & AC Contractor for many years. They are the most honest and reliable HVAC company we have ever worked with. When we needed a new air conditioning unit, I got estimates from four different contractors. Three of them said we needed a 4-ton system. Wyatt from this company came out, inspected our old unit, and measured the space it would cool. He sat down with us and explained that a 3.5-ton unit was actually the right size for our home, and told us what could go wrong if we installed a unit that was too large. We really valued Wyatt’s honesty and the clear, expert advice we received.

Our aging 25-year-old heating system was giving us trouble, but Thomas Brothers Heating & AC Contractor ensured we were not left in the cold while waiting for our new unit. Once it arrived, Wyatt, Calvin, and Robert swiftly and skillfully cleaned our ductwork, installed the new system, and even made some upgrades. On top of that, they also fitted a new thermostat. Their work was rapid yet high-quality. I would also vouch for their maintenance plan, which contributed to our previous system's longevity, surpassing the usual lifespan. I've never experienced any issues with their services and would highly recommend them for furnace repair and related services.

I have to say, Thomas Brothers Heating & AC Contractor has definitely earned my trust! I reached out because my air conditioning wasn’t cooling properly and my energy bills were high for a long time. Wyatt came by, explained the problem clearly, and gave me a reasonable quote for the repair. He also pointed out that my A/C was about 15 years old and suggested I might want to think about replacing it soon. The repair price was fair, but the quote for a new, energy-efficient system was even better, so I decided to upgrade. The installation was done in just two business days! I was really impressed with Wyatt’s honesty—he diagnosed the problem first and gave me options instead of just pushing for a new unit right away. After installation, they even took the time to show me how to maintain my new system myself, which is rare these days. I also needed help setting up my programmable thermostat, and the owner called me back right away to walk me through the steps over the phone. The whole process was so smooth! I recently had them come out again to help remove my washable filter because the latch was stuck, and they also checked out my attic ducts since one of my rooms never cooled down properly. Calvin explained that my ducts were in good condition, but the main one and the one going to my bedroom were too small. That explained the issue I’d had for years, so I decided to have them handle that too. Every technician I met was polite, patient with all my questions, and very knowledgeable. It’s not easy to find service like this anymore! Later, Robert and another worker came to install new ducts and a duct box. Now, for the first time in years, my bedroom is just as cool as the rest of the house, and we no longer need our wall unit. The airflow to the other bedrooms also improved. Another job well done!

All of the staff and technicians here are truly top-notch. They are quick, reliable, and were able to come out for a same-day furnace repair when I called. Even though it was extremely hot, they got my furnace working again within an hour of arriving. They also checked my system’s levels and made sure everything else was running smoothly. Their team is always friendly, honest, and professional, and their prices are fair. We use them for multiple facilities, and we never have to worry about the quality of their service. I would recommend them to anyone needing furnace repair or maintenance. Great job!

I had Wyatt from Thomas Brothers Heating & AC Contractor come by because I thought my furnace wasn’t heating properly. He arrived right on time and let me know when he was on his way. It turned out the problem was actually due to the filters I had put in—they were too strong and restricting airflow. Wyatt recommended using proper furnace filters and suggested adding air purifiers to help keep the air clean while letting the furnace heat the house efficiently. I also talked with him about getting smart thermostats to help control my energy bills. He explained which ones to buy and when I had some trouble installing one, he was quick to help me over the phone. He really went above and beyond what I expected from a furnace repair technician. I would highly recommend this company for any furnace or heating work in West Valley City.

Wyatt did a thorough and professional job! When we ran into some bigger problems that needed fixing, Calvin, the job supervisor, came by and gave us a clear quote. Both of them explained everything we needed to do for our furnace repair in a straightforward way. I really appreciated that they wore shoe covers inside the house since they had to walk across the grass to get to their van (my dog was very excited), so they didn’t track any dirt inside. Overall, I would definitely use their furnace repair services in West Valley City again!

The quote from Thomas Brothers Heating & AC Contractor was a better value than what I got from other companies. I chose them because they offer American Standard heaters, which are high quality and built to last. Their annual service plan covers two maintenance visits for the price some others charge for just one. The price was also a bit lower overall. The team that installed my new heater was very professional. After the installation, I decided to add an air cleaner. Wyatt, who handled the installation, answered all my questions about the system. I'm very happy with the heater and the service provided.

I had a great experience with my heater repair in West Valley City. After calling around, other companies either couldn’t fit me in soon or wouldn’t help because I didn’t buy my heater from them. But Robert and his partner showed up early the very next day, gave me the best price, and repaired my heater right away. They also checked my furnace since it had a gas smell, fixed that for free, and even helped me get my heater registered for the warranty. The response was fast, the work was high-quality, and the price was affordable. Highly recommended for anyone needing heater repair!

I had a great experience with Thomas Brothers Heating & AC Contractor when my old air conditioner, which used hard-to-find parts, needed repairs. So, when it was time for a full AC replacement, I reached out again. Calvin came by to check out what kind of air conditioning and heating would work best for my house. He explained different options for high-efficiency AC systems, heat pumps, and gas furnaces. Calvin was always available to answer my questions, whether they were big or small, and suggested cost-effective solutions. I decided to go ahead and sign a contract for a new system and am looking forward to the installation being finished. I highly recommend them for anyone needing AC repair or replacement.

I was referred to this AC repair company by a close family friend and I was very pleased with their service! Robert, the technician who came out to look at my old AC when it was giving me trouble, quickly found the issue and fixed it. He also gave me honest advice about whether I needed a replacement, without trying to push me into buying anything. I was only charged for the service call, unlike the previous technician from another company who spent hours and couldn’t solve the problem but still charged a lot. After the first visit, the owner reached out to me directly by text to follow up and helped schedule my AC replacement appointment. They were able to fit me in just a few days later, which was great since it was about to get much hotter in West Valley City. The team that installed my new AC and furnace were friendly, professional, and respectful. They made sure to clean up everything before they left. They also checked that my humidifier and smart thermostat were hooked up and working properly, which I really appreciated because they hadn’t been working right before. Plus, their price was much better than another quote I got for a smaller system. I’m extremely happy with my new AC and the whole experience. I highly recommend this company for AC repair and installation!

All of the staff were extremely friendly and made sure to treat our home with respect. So far, they've installed a new water heater and recently put in a central air conditioning unit for our three-story house. We also rely on them for electrical work—old wiring in the attic was replaced with safe, modern lines, and they’re currently handling some bathroom upgrades for us. The work was done professionally, and their prices are very reasonable. I definitely plan to call them again for future HVAC needs. A while back, Calvin helped us out with a burnt outlet in the kitchen and explained how our circuits worked so we could avoid any issues. More recently, Wyatt converted our microwave hood vent so it now ducts outside. He was very considerate, making sure to cover the floors and counters and clean up as he went. Even when he had to step out for an emergency job, he kept me updated about when he’d return. The work was handled with care, especially when cutting through our upper cabinets. We love our new ductwork and can already feel the difference in air quality while cooking. I highly recommend Thomas Brothers Heating & AC Contractor for anyone in West Valley City looking for reliable HVAC and electrical services.

We scheduled our annual ac tune up and everything went smoothly, but after the service we noticed an electrical problem in our home. robert came back out, even though it was a saturday, to check the situation and recommended a reliable electrician. The electrician fixed the issue fast. robert didn’t know if the problem was connected to the ac or not, but still took the time to help us out and make sure everything was safe. really appreciated how he went the extra mile and gave us peace of mind. prices are fair, everyone is honest and friendly. we’ll definitely recommend thomas brothers heating & ac contractor to anyone needing ac repair or service!

The technicians, Wyatt and Robert, arrived right on time and quickly figured out the problem with my HVAC air handler, which is located in the attic. They discovered that the air handler motor in our older heat pump system had burned out. They replaced both the motor and the capacitor, and got our heating system working again. Now we have comfortable warmth during the cool nights here in West Valley City. Both Wyatt and Robert were friendly, professional, and explained everything clearly. I really appreciated how smooth and efficient the whole process was. On another visit, Wyatt and Calvin (who was in training) also impressed me with their punctuality and quick work when checking on our heat pump compressor. They communicated every step and made sure I understood what was going on. Overall, I’ve had a great experience and feel confident about the service I received.

We recently had our old heater repaired and upgraded by Thomas Brothers Heating & AC Contractor and the experience was fantastic. After getting several quotes from other places in West Valley City, their prices were the best, especially considering the high-quality equipment they use. Wyatt, who handled our service, was very honest and didn’t try to push any unnecessary repairs or products on us. The team was friendly and professional, and they managed to finish the heater installation and repair in just one afternoon. We’ll definitely call them again for any future heating needs.

After trying to schedule with over a dozen furnace repair companies and being told I'd have to wait months, I reached out to Thomas Brothers Heating & AC Contractor. Wyatt was incredibly helpful over the phone, walking me through some steps to try and get my furnace started. When that didn’t solve the problem, he came out the very next day at a time that worked for me. Wyatt inspected my furnace, explained what was going wrong, and even gave me some useful tips about basic furnace maintenance and troubleshooting. He figured out that I needed a new oil pump, coupler, aqua stat relay, some cleaning, and adjustments to the electrodes. Wyatt picked up all the necessary parts and got everything installed quickly the following day, all for less than $1,000. Although I couldn’t be there when the repairs were finished, Wyatt thoughtfully left the old parts out for me to look at. He was honest, professional, and made sure my furnace was working perfectly by the end. I highly recommend this company if you need furnace repair done right!

Here’s your revised review, following all your instructions: the customer service here is always excellent. wyatt, our new hvac tech, was awesome. he was really friendly, even with my dog, and made sure i understood all the work he was doing on our system. after my recent surgery, he even offered to help with some small things around the house, which was very thoughtful. he worked with us to make sure we got the hvac services we needed and was flexible with scheduling. recently, we had a big service done—they came out to clean our air ducts. calvin and robert handled the duct cleaning, and they did a fantastic job. they took the time to explain each step and even showed me before and after photos of the air vents. it was surprising to see how much stuff had collected inside, especially since my kid used to drop things in there when they were little. the whole team, including the folks in the office, is always helpful and makes everything easy. overall, this is a great company for hvac work. they really care about their customers and make sure everything is done right.

we had a great experience adding central air to our older home. since our house has hot water baseboard heat, we needed all new ductwork installed for the hvac system. after getting quotes from three companies, we chose this team because their proposal included a 2-stage condenser, which the others didn’t offer. this made a big difference in comfort and value. they also used large, insulated rigid ducts, so now every room on the first floor stays cool, even when it’s really hot outside. calvin and the crew finished the project in just four days, always arriving on time and keeping everything tidy. we were worried about dust and mess from the ceiling cuts, but they kept the house super clean throughout. honestly, they’re some of the cleanest workers we’ve had in our home. our new hvac system cools the house quickly and the two-stage condenser helps with dehumidifying, which is really important during those hot utah summers. even though installing central air isn’t always about saving money, our electricity bill went way down compared to when we used window ac units—about 66% less. best of all, we sleep so much better now. highly recommend this company for hvac work!