HVAC reviews in West Valley City, Utah

I recently had a HVAC system set up by a wonderful team of professionals. This crew definitely deserves a five-star rating and an A+ on all counts. The installation has that polished, expertly finished look that only skilled technicians can achieve. What impressed me the most was their flexibility. They accommodated my last-minute requests to add some extra features to the system. I requested an auxiliary power input for the gas furnace, as well as an auxiliary fresh air supply, and they promptly installed both. The team was also flexible during the installation. I was given the option to direct the furnace exhaust to the left or upwards. I chose the former, and it now vents through a wall. The exceptional technicians who made all this possible were Calvin, Robert, Wyatt and another skilled worker. They did an outstanding job. My sincere gratitude to them all. Also, a special shout-out to a patient design specialist who was instrumental in making the project a success. :]

The furnace, only 6 years old, started malfunctioning and leaking coolant. It was initially installed by a certain company, and despite my two attempts to reach out to them for repairs, I received no response. After a week of waiting, I decided to contact another furnace repair service, recommended by a friend. To my relief, they were able to come out to West Valley City the very day I called them and managed to fix the issue by the following day. The problem was a faulty coil, an unusual issue for this type of furnace. This second team, with Calvin and Wyatt, were professional, courteous, and quick, which I deeply appreciated, especially considering I was dealing with a medical condition at the time and the cold was aggravating my symptoms. As a side note, the initial company did eventually get back to me, three weeks later, admitting they had overlooked my service call. Needless to say, the second furnace repair service will definitely be my go-to for any future needs.

great service experience with ac repair. our air conditioner stopped blowing cold air one day. i sent an email that evening, and got a reply the same night from calvin, saying he could come out the next morning. he arrived on time, was very professional, found the problem fast and explained everything clearly, including the repair costs before starting. he fixed it that same morning and my ac was cooling again before noon. really happy with the service. i'd definitely recommend them.

absolute life savers! we were already lined up for a routine check when our furnace suddenly broke down just days prior to our scheduled visit. the team at thomas brothers heating & ac contractor promptly rescheduled our appointment and provided us with quick and cost-effective solutions. they were upfront about the repairs we required and the ones we didn't, which i deeply appreciate. it was evident that they didn't exploit our situation in the midst of winter to charge us for unnecessary, expensive repairs. wyatt was outstanding in his service, offering us valuable advice on achieving the most efficient heating in our home. we will definitely be booking all our future furnace repair and maintenance needs with them.

Wyatt was fantastic! He's the one to call. Everyone needs dependable professionals to contact when HVAC systems fail, and Wyatt is that professional. He offers reasonable prices, is friendly and cooperative. He provided me with great suggestions about my old boiler's future maintenance. He didn't attempt to push a new one on me, but rather informed me about potential issues to watch out for, along with an estimate of what a new one might cost. Wyatt cleaned and serviced my existing heating system, getting it back up and running. He's my go-to for HVAC services with Thomas Brothers Heating & AC Contractor, and it's reassuring to know I have someone trustworthy on my side.

Just wanted to express how delighted we are with our heater system, as I'm sure others might have had a similar experience. Our home, which is just shy of 1900 square feet with cathedral ceilings, came equipped with a heating system when we purchased it in 2009. However, the system was not the right size for our house. During winter, our heater would struggle to keep up and the house would slowly cool down throughout the day. Despite having energy efficient windows and attic insulation, it wasn't enough. We endured this for years, simply because we had adjusted to it. But with our heater being 19 years old, it was nearing its end and we decided to replace it before winter arrived in full force. We were fortunate to have the assistance of Wyatt from Thomas Brothers Heating & AC Contractor. Earlier this year, he not only resolved our issue by installing a UV light in our heater unit, which significantly improved our kid's health concerns, but he also guided us through the process of installing a new heater system in our home. The company installed our new system in under 7 hours, the team was polite, and the work was done professionally. Now with the correctly sized unit for our house, our home remains warm throughout the day. I've been monitoring the energy usage of our home as we have solar panels installed, and we are observing significant energy savings. We hadn't realized that the older unit was as inefficient as it was. Now, our new heater uses 35% less power than our old 19-year-old system, despite not being a high-efficiency system, but a minimum 14.3 SEER 2. Moreover, the new unit runs far less often than the old one. We should have replaced it earlier as it would have saved us money and provided us more comfort than we've ever had in our home. If your heater isn't adequately warming your home and it's old, it may be costing you more to keep it running than to replace it. So, consider a replacement.

We reached out to Thomas Brothers Heating & AC Contractor on a recent chilly Friday afternoon due to an urgent issue. My mother's AC had stopped working due to a flooding issue caused by a faulty water heater. In just under thirty minutes, they arrived at the scene. They quickly diagnosed the probable issue and provided us with an estimate to repair or replace the system. They promised to follow up regarding parts on the next day, and they did exactly that. They were also kind enough to check in again the following Monday morning. The team, including Calvin, Wyatt, and Robert, were friendly, respectful, and above all, transparent in their dealings. Their prompt response and expertise left us feeling grateful. We will definitely be using their services again in the future!

A lot of work was completed (installation of two residential HVAC units) within the scheduled time, despite needing to troubleshoot and fix a brand new piece of factory equipment. Two technicians arrived on time every day, worked diligently, and showed great skill in their work, finishing the job to a high-quality standard. They also took the time to patiently answer all my technical questions! I've been relying on Thomas Brothers Heating & AC Contractor for annual inspections and repairs for several years, and this project went exactly as I hoped. I will keep using their services as long as I need HVAC help in West Valley City!

My first year with a maintenance agreement for HVAC servicing was top-notch, with Wyatt coming over recently to attend to the air conditioning unit. He was excellent in detailing various situations relating to the units. He ended up replacing the capacitor and provided a quotation for a new AC unit. Robert in the office was incredibly helpful and I've decided to get my new AC unit from them. They had previously installed my new boiler and water heater, earning them the responsibility for the entire house. I'm absolutely thrilled with this company and its employees. A special mention goes out to Calvin, Robert, and Wyatt. My AC unit was replaced recently by Calvin and Robert. Both were excellent, and Calvin was extremely professional in explaining the paperwork. Another fantastic job by the team, I highly recommend them.

Robert at Thomas Brothers Heating & AC Contractor is top-notch in the HVAC field. I've reached out for his assistance thrice in the past decade or so. He's quick to respond and has an in-depth understanding of HVAC system specifications. Robert strives to solve the issues at hand correctly from the get-go. He doesn't believe in half measures and ensures to follow-up to confirm that the job has been executed properly. To add to this, when our furnace of 20+ years gave up a few months back, Robert and his team provided us with a reasonable quote and an expedited installation timeline. We decided to wait before getting the new furnace installed. The team from Thomas Brothers Heating & AC Contractor managed to install and have it operational in less than a week. Couldn't be more satisfied with Robert and his team.

I arranged for Robert to relocate my gas furnace and evaporator coil unit from my hallway closet to the attic. The team was punctual, offered reasonable pricing, and the manager was readily available to answer all my queries prior to and during the installation. They also maintained cleanliness throughout the installation process. It's rare to encounter such exemplary customer service in the heater repair industry these days. With the bulky unit no longer in the hallway, my house is significantly quieter. This has been my preferred service for years and each visit from them reaffirms my choice.

We recently had to overhaul our entire heating system. Working with this service provider was an absolute delight. They were profoundly honest and professional. Even with a rise in supply and demand, they upheld an estimate provided approximately two months prior. Robert was the expert who handled our new installation. An incredible man - highly professional, amiable, and extremely diligent. He even assisted us with our new Nest thermostat. Our pets were quite fond of him too! They simplified the financing process for us as well. We are thoroughly satisfied with the work they've performed. A big thanks to Robert for ensuring our heater was operational during the coldest week of the year in West Valley City!

I'd like to extend my gratitude to Robert at the local heater repair service for providing me with an excellent service and installing a new heating and air unit in our home in West Valley City. Our duct work was in a terrible state and we were having issues with insufficient air returns in our home, but Robert and his team remedied the situation by replacing the duct work and rectifying our return air issues. They also added a Halo LED in-duct air purifier, along with a new furnace and A.C. unit. Our home now cools down speedily without having to worry about our A.C. freezing up, or blower problems. I appreciate the hard work, courtesy, punctuality and professionalism displayed every step of the way by the heater repair service team! If you have any HVAC needs, I strongly recommend using our local heater repair service, you won't be let down!!! Robert is now my go-to HVAC guy and I will recommend him to all of my friends, family and clients!

For the past 3 years, I've relied on a particular company for the maintenance of my 15-year-old heat pump. Whenever I had issues, they were quick to respond. However, the time came when it finally required replacement. Wyatt from the company offered me a competitive quote and several options, and I went with the Carrier Crossover Up to 18 SEER. Wyatt and Calvin were the ones who came to install it on my chosen day. They efficiently removed the old unit and installed the new one in approximately 4 hours, leaving the place spotless. They even took the time to explain the operation of the new WiFi thermostat and system. i would highly recommend this hvac company. They are experts in their field and provide excellent service.

When our heater broke down unexpectedly one weekend, we were met with swift and polite service. The diagnosis showed that our heater had completely failed and needed to be replaced. Robert, our service technician, made multiple calls to arrange for our heater to be replaced the next working day. In addition, he managed to get the heater functional enough to last us the rest of the weekend. From the initial phone call to the final replacement of the heater, every step was managed efficiently and professionally. I would strongly endorse this heater repair service. Working with Calvin, Wyatt, and their team was a genuinely enjoyable experience.

My heater was having issues with not turning on consistently, so I reached out to a company I'd previously had a great experience with when I had a home warranty. I was extremely impressed with their service back then, so I didn't hesitate to get in touch with them again. In just a short period, they were at my doorstep, keeping me updated throughout the entire process. Wyatt was an absolute professional, wearing his mask and working with utmost efficiency. He promptly identified the issue and fixed it without needing any replacement parts. He also suggested that I consider a regular maintenance plan for my heater and air conditioning unit, which I'm definitely going to take him up on. Turns out, this issue could have been avoided with regular maintenance checks as the sensor that indicates whether the flame is on was corroded. The cost of the repair was quite reasonable, and I can't recommend this company enough for their heater repair services. Looking forward to having Wyatt for the next service call!

My home had a furnace that was over 17 years old. I had Wyatt come out a few times to keep it running. Eventually, I chose to replace the entire furnace. The installation process was fantastic, done quickly, and the technicians were extremely friendly. I encountered an issue afterwards (a manufacturer part malfunctioned), but they were quick to offer solutions. They proposed to provide me with space heaters, traveled across West Valley City to fetch a part sooner, and accommodated my work schedule to carry out the repair. Within three days, everything was back to normal. They even followed up over the next few days to ensure the new part was functioning perfectly. Their service is nothing short of outstanding and they treat you more like family than just a customer. I'll certainly continue to rely on this furnace repair service for all my heating needs!

I had the team from Thomas Brothers Heating & AC Contractor come out to tune up my heat pump and furnace. The service technician was polite, professional, and tidy. My wife keeps our home very clean, and she didn't even notice they were there. What I really appreciate about their precision tune-up is the peace of mind knowing my equipment is operating at its best. After some tests and adjustments, the technician informed me that my system was set for peak efficiency and performance. If you're looking for a+ service at a fair price, these are the folks to call. Overall, a job well done.

I can't express enough how pleased I am with the AC repair service I received! From the initial call, my issue was handled with utmost urgency. The scheduling was done promptly for the following morning, and the person who arranged it was empathetic and understanding of my situation. The technician, Wyatt, reached out to me early the next day and showed up punctually. He attentively listened to my concerns, conducted a thorough check of the AC unit both inside and outside, and swiftly identified the problem. Wyatt laid out several repair options, complete with their costs, and respected my decision on the preferred solution. He quickly installed a new thermostat and gave me a detailed guide on how to use it efficiently. The entire process was a fantastic experience!

Fantastic service!!! I had been using a different company for regular maintenance of my AC system for several years, but wasn't feeling the same level of satisfaction anymore. I got a recommendation about Calvin from Thomas Brothers Heating & AC Contractor from a friend and decided to give them a call. Calvin was able to guide me through the scheduling process, and give me a detailed breakdown of their annual maintenance plan. Calvin was punctual for the appointment and spent time discussing our 9-year-old AC system and answering all my queries. He even took the time to explain the issue of a failing capacitor that he discovered during the service, even showing me the test equipment he used. I was so impressed with the service that i've already recommended Calvin to my family members and the large property management company i work for, which oversees thousands of properties. As for the negative reviews, it's clear that some people don't understand how warranties work and that contractors often get underpaid for the work they complete. People need to remember that AC systems are mechanical equipment that require regular maintenance and can break down at any time, regardless of age. Give Calvin and Thomas Brothers Heating & AC Contractor a shot, you won't regret it! You'll get the personal service and detailed explanations that you've been missing from all the big box companies that advertise everywhere. Thanks Calvin and team!

Calvin, my technician, was fantastic and I truly appreciate his help! He did a thorough job and answered all my questions in detail. I’m very thankful for his kindness during the furnace maintenance visit. I really enjoy the services provided! They are much better than my previous experience with another company! So far, they have done an excellent job, and I feel I can trust them much more than before. I’m also grateful for all the modern technology they use for communication, like alerts about arrival times and the option to pay after the visit with the technician! Their membership maintenance plan is also a great deal! I appreciate the wonderful service!