Richard Electric Inc.

Brian Richard at Richard Electric is extremely responsive, polite, respectful, & knowledgeable. He is extremely generous with his time answering my questions & addressing my concerns about safety, even on the smallest jobs. He is focused like a laser on customer satisfaction. I highly recommend him, he is the best! I wish I could give him more than five stars as he deserves them.

I had no choices because of an emergency so I called Richard electric out to remount a fallen meter from a storm. 2 technician spent hours at my house to do the work. I was a little surprised it took so long but I didn't have a lot of choice. I had to have another electrician come out to update service and he discovered that none of the work they did was up to code. They billed me $1300 to put 2 8' grounding rods in, but they just put about 2 feet in the ground and cut it off. They spliced the ground wire in violation of code. When I called to talk to them after the new electrician and inspector discovered the violations, they sent me to voice mail and never returned my call. By the way, the second electrician replaced everything they touched and upgraded my entire service by himself in the same time it took the other 2 to put a 2' rod in the ground and replace some screws. I will never use Richard electric again and will tell anybody that listens about this experience.

Do NOT use this company for any electrical work; they will cheat you out of your money. I unfortunately had dealt with them twice. I had a failed kitchen outlet and a 3-way switch that was only turning on/off at one side. The tech fixed the switch without issue. However, when it came to the outlet, the tech spent at least an hour taking apart all the outlets and going up to the crawl space to try to find the problem. After spending all that time, the tech finally decided to call another tech to bring the actual equipment that would locate the problem (a tracer). Once the other tech arrived, they found the problem right away within 5 or 10 minutes and fixed the outlet. If the tech only used and brought the proper equipment in the beginning or a more knowledgeable tech was sent, they wouldn't have wasted time which ended up costing me extra for the "labor," totaling $519.46. The main reason I advise you not to use this company is after a few months the 3-way switch they worked on broke. I called them and asked if the broken switch is related to the work they did before. If it was then they'd cover it, if not I would have to pay for it. However, he would not tell me over the phone and give me a straight answer. Said he would have a tech come in 2 hours to take a look. He did not say he was going to charge me just to send someone over. Especially since it could be related to their previous work. After I hung up I was going to call them back and tell them to forget it, but the tech showed up within 10 minutes (they are only 8 minutes away from me). Since the tech showed up right away, I just asked if the broken switch is related to the work from before. The tech said no and said they would charge me if I wanted them to actually take a look. I said no since I was going to have someone else do it and told the tech to go. The tech did absolutely no work, just answered my question that they couldn't do over the phone. They sent me a bill for $132 for doing nothing except answering a question. This would be understandable if there was no possible relation to their previous work, and the tech actually took out some equipment and did something. But they didn't; I only asked one question in which the tech answered me and was in and out of my house in 5 minutes. This company will find ways to overcharge you and charge you for just asking a question.