Reviews of local pros in Chesapeake, Virginia

Fastest service you will get in the Hampton Roads area! They don’t overcharge and always go above and beyond to make sure you won’t have another problem down the line. My AC was back on within 2 hours of speaking to them. Extremely fair price too!

LET ME TELL YOU THIS. My experience was EXCELLENT. I reached out to this company on thursday 7/18/24 morning. My ac had went out. All I knew was,I was not cooling the house. I thought it was maybe the motor, but idk. I received EXCELLENT service. In about 24hrs,I had a new motor placed on my unit and a cool house. I was surprised at how reasonably priced my service was,especially for how quickly he responded. I will definitely be using them in the FAR FAR FAR future 😁

They have been my go-to AC and heat repair professionals for years. Last week my upstairs AC unit failed. They replaced it immediately. Their crew completed the replacement in 3 hours. They were very clean and professional . I would highly
recommend this business for all your heating and cooling needs

I was truly impressed with the timeliness of their response. Joe helped me with an appointment the very next morning. The technician, Chance, was personable, professional and courtesy. The minor repair needed that had a great impact on my family was quickly diagnosed and resolved. I will recommend Sawyers to anyone needing HVAC assistance. Thank you so much.

Could not have had a faster and more professional experience. My AC went out over night and my house was 80 degrees. Called over 10 businesses in an attempt to have someone come out same day with no luck. Joe Sawyers not only returned my call immediately, but happened to be in the area and came out to my house within the hour!

Very friendly, professional experience that will make you not want to ever call anyone else.

Joe fixed the issue quickly and gave me tips on upkeep to prevent future issues.

Very pleased with Sawyers!

Once again, Sawyer’s to the rescue! Jojo is definitely one of the most knowledgeable, efficient, and fastest responding HVAC guys you will find. Before even arriving, he asked what the problem was and diagnosed it almost immediately. Then once he arrived, he looked over any other potential issues and was able to help me get to the root of the problem. He got my heat working again right away and in not much time at all! I trust his work more than anyone, and I would recommend him fully!

My first experience with this company was today and very unfortunate, a contractor entered my apartment unit without knocking or permission. He just opened my door right up and once I yelled, he said “wrong apartment” and quickly backed out. They were not there for a job for my unit and we had not even known they were there for any other. What’s crazy is, this almost happened a second time when the other contractor TRIED THE DOOR AGAIN. We had locked it thank goodness, but the second man tried the doorknob without knocking as well. Such invasion of privacy is not a great first experience for the company employed by my complex.

Incredible service, professionalism, and integrity. I was being completely scammed by another company. I called Joe for a 2nd opinion and he came out, immediately diagnosed the problem, engineered a solution, and talked me through the entire process and all the data. My family will be using them going forward. It is great to know that there are credible, honesty, and effective hvac technicians out there!

Great place to work, great place for work.

Affordable hvac service

Nicest contractor..Good Service..

My HVAC system was 21 years old and finally gave out and after my home warranty company (Amazon Home Warranty, just don't) refused to cover my system, I was devastated to say the least. Luckily, a friend referred me to Edwards Heating & Cooling and I am so glad they did!

Edwards Heating & Cooling saved the day and is exactly what I needed! I am so PLEASED with the entire process from start to finish. They came out on Monday for a consultation, which was very professional and thorough. I received my quote, which was unbeatable, and we set an install date! My HVAC system was installed on Thursday and they did a beautiful job! The system works great! Also, I got a fancy new thermostat and a lesson in how to use it!

tl,;dr: reputable, honest, professional, personable, quick, responsive, the move 10/10, attached before and afters! Note the new platform for the outdoor unit!

This master plumber did an outstanding job for me. The price was more than fair.

Been using Richardsons Plumbling for a very long time. **** is on time, professional, personable, caring, and knows exactly what he's doing. Very cost friendly. I will continue to use his service and pass his excellence on to all.

Weve used Atlantic Coast for preventative HVAC maintenance across a multi-building school and church campus, and unfortunately our experience has been disappointing.During a recent service visit, the technician left early to go to another job, leaving our maintenance incomplete. We were told the office would follow up to reschedule, but after a week of no communication, I had to reach out myselfonly to be told the earliest availability was another two weeks out. This level of poor communication and scheduling delay is not what we expect from a commercial ************ provider.We also received an invoice before the work had even been completed, and parts were replaced without prior authorization and added to the bill, which raises serious concerns around billing practices and unauthorized repairs.After raising these concerns, we did receive a call and an apology, but the situation was largely explained away and no real effort was made to resolve the issues or correct the billing *********** be fair, the technicians themselves have been professional while on-site. However, the overall communication, coordination, and service contract management have not met *************** a result, we will be moving in a different direction once our contract ends. I would recommend others carefully evaluate communication, scheduling, and approval processesor consider other HVAC companiesbefore committing.

Dear Better Business Bureau,Cox Communications (***) is responding to the review filed with your office and assigned review ID ******** appreciate the opportunity to hear your feedback and regret any inconvenience you experienced. Reliable service and respectful communication are standards we work hard to uphold, and it is clear we fell short during your time with us. We know you have chosen another provider, and we are sorry to see you go.We also want to thank you for speaking with a member of our Executive Escalation Team to share your concerns. Your willingness to provide detailed feedback helps us better understand where improvements are needed, and we value the insights you offered as we work to enhance our services moving forward.We understand how frustrating service interruptions and unresolved concerns can be, and we remain committed to reviewing the issues you encountered and addressing any underlying problems to prevent similar experiences for others.Thank you again for bringing this to our attention and for helping us improve.Sincerely, The *** Executive Escalation Team

When flushing the toilet, the water backed up in my bathtub. I called Richardson Plumbing Company. They snaked the pipes in the bathroom and the bathroom air vent on the roof but was unable to locate the blockage. He had scheduled work for other customers and asked if I minded it he took care of them and he would return to locate the blockage in my drainpipe. He returned and discovered the blockage was outside the house. The blockage was located, removed and everything was back to normal. **** Richardson is the owner of the company, and he will be on site when the work is being done. He is a full-service master plumber, no job too small or too large, and has been in business since 1988. I highly recommend Richardson Plumbing Company. I will call them in the future for plumbing needs. Matter of fact their business card is on my refrigerator.

I placed my account on vacation status from November 8 through December 20. When I returned, I discovered that my service had been canceled. It appears that someone incorrectly entered a lease using my address in your system. I have lived at this residence continuously for the past six years.I contacted *** to resolve the issue and was informed that I must now pay $95 per month for the same service I previously received for $80 per month, due to a lack of current promotions. I am requesting to be reinstated on my original $80 monthly plan for the same services.This situation was not caused by any error on my part, as I was out of the country during this time. I believe this handling of my account is unfair and constitutes poor business practice, as I am being charged more due to an internal error that was beyond my control. I spoke *** C607754 and a few different agents I was hung up on 2 twice trying to resolve this matter I should be on a 80 month plan until July of 2026 I am not ask for anything extra just to be made whole again.

Very good company ****** was professional and prompt very good company use them please.

I highly recommended Richardson Plumbing Company. Last night at about midnight I noticed my water heater had been leaking, at first slowly but then a few gallons came out. I called Mr. ******************** this morning when he opened and he said he would try to come by later in the afternoon. When he arrived, he inspected the heater and said a new one was needed. Even though it was late on a Friday afternoon he made arrangements to finish up his other scheduled work and then he returned to return provide me with a new Water Heater, working through his lunch and dinner time. He did not rush the installation and took time to review every bit of the piping and gas lines. He corrected a few existing issues from the previous installation. He also checked a few of my faucets, and verified that the water pressure was adequate in the showers and sinks. I will be using this company i the future

I was trying to cancel my service as its performance was lacking to the extreme and fiber became available to us with a symmetrical up&download speed of 1gig. I initially went online to cancel as is my right as a customer who signed up online. The live agent I was speaking with was phishing for information she didnt need, to try and get me to sign up for services I didn't want or ask for. I asked to cancel and she continued to push to get me to sign up for a **************** package. After telling her to cancel my service 6 times, I eventually ended the chat and called instead. The gentleman who helped me out was amazing and I wish I wrote his name down to give him a proper shout out. He completely understood why I wanted to cancel and got it done in less than 5 minutes. Fix yourselves ***, I shouldn't have to CALL to cancel a service I'm on a month-to-month agreement with.