Reviews of local pros in Chesapeake, Virginia

I was trying to cancel my service as its performance was lacking to the extreme and fiber became available to us with a symmetrical up&download speed of 1gig. I initially went online to cancel as is my right as a customer who signed up online. The live agent I was speaking with was phishing for information she didnt need, to try and get me to sign up for services I didn't want or ask for. I asked to cancel and she continued to push to get me to sign up for a **************** package. After telling her to cancel my service 6 times, I eventually ended the chat and called instead. The gentleman who helped me out was amazing and I wish I wrote his name down to give him a proper shout out. He completely understood why I wanted to cancel and got it done in less than 5 minutes. Fix yourselves ***, I shouldn't have to CALL to cancel a service I'm on a month-to-month agreement with.

****,*** and ***** came in with proper equipment,checked for water damage, sealed the area, put out drying equipment and sprayed to kill any mold. did a great job!!

We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and ****************** regards, Cox Communications

We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.

Cox Communications extends its apologies to the customer for the service disruptions experienced and for the challenges encountered during recent interactions with company representatives. On July 30, a maintenance technician identified and resolved the issue affecting the customer's internet service.Subsequently, on August 4, 2025, a representative from the Executive Escalations team contacted the customer and confirmed that no further service issues had occurred since the repair was completed.Cox Communications is currently reviewing the customer's interactions with its representatives and will use this opportunity to provide additional training and coaching to improve future customer experiences.The customer was provided with direct contact information for the Executive Escalations team should any further questions or concerns arise. Thank you for allowing us to address our customer's concerns. Sincerely, The Executive Escalations Team

Been using Cox for years, we're paying for the Gigabit internet plan for essentially no internet service. For *** dollars a month, you too can be constantly disconnected whenever you load up a game or try to chat with your friends in discord. Every time I call for support, they just so happen to have an "outage in our area". This month alone they have had "outages" on the 1st, the 5th, the 6th, the 10th, the 15th, the 20th, the 21st, the 23rd, and the 24th, allegedly. That's what the customer service lady informs me at least. Which is fantastic news when you pay *** a month to just not have internet access. We always restart our modem to try and fix it ourselves, we've bought a NEW modem under their instruction, making sure to get the exact model they recommend and even had it configured in person in one of their offices. The service is abysmal and frankly don't know how they're in business at this point. Looking at the other review scores, it doesn't seem like this is an isolated incident. Something seriously needs to be done.

Dear ****** ******** ******
Cox Communications is responding to the review, ID ***** filed with your office on April 26, 2025.
We would like to thank the B***** ******** ****** for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns regarding her billed amount. We determined the issue was related to an error in a one-time charge, our specialist has waived that charge.
As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the ****** ******** ****** has given to us to assist our customer.
Respectfully,
Cox Communications East Executive Resolutions team

Dear ***,
Cox Communications is responding to the complaint filed with your office on April 3, 2025, with the assigned *** Review ID: *****.
We apologize for our customer's recent experience when attempting to have their billing concerns addressed. An Executive Customer Resolution Specialist contacted our customer on April 3, 2025, in response to the complaint. We have applied a credit to their account to ensure their billing concerns were addressed.
Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number.
We appreciate the opportunity to make things right.
Sincerely,
Cox Senior Customer Care Team

Dear BBB,
Cox Communications is responding to the complaint review filed with your office on March 12,2025 with the assigned Review ID # ***** We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
An Executive Customer Resolution Specialist contacted our customer on March 13, 2025, in response to their concerns. They have provided a satisfactory resolution and an understanding of the terms and conditions.
Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Sincerely,
Cox Senior Customer Care Team

Every afternoon, I must unplug my router and server then restart my computer twice to get internet connection. I'm tired of the Emails to pay more for better service. Provide the service I am paying for now. I am simply disgusted with the lack of service provided by COX.

I just got Cox in July with a lot about how much my internet was going to be when I first signed up then today they came out and checked because of fact my service goes in and out TV and internet just at the blink it just goes out for no reason there's no outages no nothing but the technician said it's a multi-dwelling unit with a wiring is terrible there needs to be upgraded from the last cable company that was here and that wasn't done when he took over the complex My service sucks I have a thousand megabytes of internet and I barely get five of that but I'm getting charged for full amount of a thousand where I'm not even getting that much This is sad I go through this since I had the service since July I'm tired of calling up getting credit where he said your service shouldn't even be there's no service here and you shouldn't be getting charged because they have to fix it from the outside and it's nothing we can do until they fix the wiring in the multi-dwelling unit internal wiring issue so now I got to try to call up cops to see what kind of credit you're going to give me for the next couple months or whatever the case may be because this is getting ridiculous and I shouldn't have to deal with it in the beginning they lied about the pricing for the internet and now I'm stuck with a thousand megabytes for the same price and I'm not even getting that Like I said this is sad for a company to do this to people and then they wonder why nobody wants to use their service

This company provided quality work on time and on budget. Had a 25 year old heating furnace repaired in preparation for winter. We asked to overhaul system, but a new system was a much better peace of mind and was done the very next day. Price and warranty was great! Thanks

I’ve had Cox for almost 30 years, and the more they upgrade, the worse my services seem to get. I’ve had service techs come to the house the last few years and they get everything working only for it to go out a few weeks later. Internet and phone service constantly go out. They.ve changed modems, buried cables at least 3 times, reduced the number of rooms that receive cable, nothing seems work, and my price continues to go up. Until they figure out whats happening, I would like a discounted rate. They say can’t give me a discount until the issue is resolved. When the services work, they work great. Everyday I lose Internet and phone, 2 or 3 times a hour. Every tech says something different. Just like my services to work.

Cox cheats consumers, especially Seniors and Lower Income customers
They’ve increased the basic cable by 45% in a short period of time and is overloaded with infomercials paid for by consumers, commercials,reruns and continuous outages! ***** Agendas to force seniors into a lesser internet speed in order to save a whopping ***** on their so called connectassistplan..,that replaces the ACP plans ***** c/r and to force them to buy or rent new devices unnecessarily…Modems Routers…
SUCH A FRIGGING RIP-OFF
>Read the fine print..,bottom of page of their latest advertisement letter sent to consumers in July 2024…
FRAUDS.
FTC will be contacted today <
(2nd time in 4years)
More advantages for the rich conglomerates & more kicks to the
folks who helped their company prosper for 40 years! Sickening ??
Scammers
** **********

When our AC unit quit working during a scorching heatwave in Virginia Beach, All In Services Heating and Cooling came to the rescue. The temperature was a brutal 100 degrees with a heat index of 113 degrees, but their team didn't flinch.
From the moment we contacted them, they were professional and courteous. They quickly diagnosed the problem and ordered a new unit for us. On the installation day, they worked tirelessly in the extreme heat, demonstrating their dedication and work ethic.
The installation was seamless, and their team maintained a high level of professionalism throughout the process. Their prices were fair and competitive, which was an added bonus.
We are incredibly grateful for their hard work and excellent service. We highly recommend All In Services Heating and Cooling to anyone in need of HVAC services. They truly went above and beyond to ensure our comfort in the midst of a heatwave.

Cox cable sent an installer to my home several years ago. He damaged my home. He drilled too close to my a/c condensation pipe. Slow water damage occured. The damage was iside the wall and did not show for years. I noticed the damage behind a bookcase last year and begin calling Cox about it. They kept sending technicians to my home who could do nothing about it I was on the phone with them for months. I was ready to call a lawyer when ********** insurance company informed me there was a claim on my behalf. The ********** representative told me she had sent me mail back in November but I never received a thing. She also told me she would resend the information 10 days ago I have not received a thing. I was then informed the damage was done by a technician subcontracted by Cox cable and she was in touch with them. I thought that was fine and dandy but Cox cable is the company I was paying. Cox cable sent this person to my home. Cox cable is responsible for fixing my home. I do not feel my repairs should be placed on hold while they negotiate with the company they hired. After I voiced this opinon no one at the company seems to be available so I did a little research and found ********* has the same rating at the *** as Cox cable has with the ** *** ****** 1 star. The complaints that I read about broad spire insurance is overall the same...that they avoid Answering claimants, they put people off and run them in circles and I have experienced this. I plan to ask the Virginia ******** ******* why in the world are these companies allowed to be licensed in Virginia there are plenty of other companies that do the same thing. They should not be allowed to do business in Virginia when they avoid being responsible for their own actions.

Hank is a real piece of work...
August 2023
Tried to bill me for work that wasn't done
I asked for an adjusted bill for only the work that was done
I never received an itemized adjustment
I followed up multiple times
8 months later...
Sent my "debt" to a debt collection company with, I guess, the proper amount? It was still more than it should've been and I was charged interest.
Oh, and they don't actually "restore" anything; they just ripped everything out and put some machines in to take care of potential water damage.
To top it all off... Hank did the work before discussing pricing with me.
I really felt like I was taken advantage of, never had anything like this happen before and Hank took the opportunity and ran with it.
I suggest reading the other reviews before considering hiring them; not worth the value at all.

I had made a payment arrangement and paid a day earlier and had got charged twice. I had moved wanted the service suspended and didn't move in until a month later issued by courts to leave previous property by October 14. Didn't find a place until November 14 after living in a hotel. Was never given a credit for unused time. They over charged us after rejecting two payments even after they cleared the bank account. Cox communications is a rip off.

We have been very pleased with the service from Air Care Solutions, They helped us with our old HVAC unit in the hot summer of ***** In February of this year they were prompt and efficient in replacing that older unit. That change definitely made a big difference in our electric bill. We give them our recommendation.

Today, Nate did a splendid analysis of our Mitsubishi unit. Air Handlers has provided world class service to us. Everything they have installed works perfectly.

My internet goes down almost every day. Despite repeated calls and two technicians being sent, and new equipment, the issue still has not been resolved.
Cox refuses to adjust my bill. If I could get out of this contract and find another ISP, I would.
It is overpriced, customer service is poor, and service is even worse.