Appliance Repair reviews in Falls Church, Virginia

Our technician was helpful beyond words. Thank you for sending someone who was so kind and helpful.

The technician was on time, professional and knowledgeable. He offered his expertise. I would highly recommend.

Levi To - David T : : Indeed It is a Sceem .

Dishwasher Leaked Water. Sears Tech Mohammad T. quickly diagnosed the problem and replaced the Water Empty pump. Ran dishwasher; problem solved.

Hamayoon did a thorough job repairing the leak in our washing machine today, and we are appreciative!

Very good service done. Professional

The technician cancelled and rescheduled on his own without our approval last minute. Worst customer service. Dont waste your time with them

I have now used Sears Home Services a handful of times over the past few years, a couple times through our home warranty, primarily for HVAC issues. Sears installed a full HVAC system for us and they continue to provide timely and professional support. Will use again.

Sears Appliance Repair installed a new refrigerator compressor but insisted that we dispose of the old one on our own. That means we got left with the chore of locating a service that would come to the house to get it, or we'll need to locate a recycle place and take it, or we would have to wait to arrange a bulk trash pick-up. When we order an appliance, the old one is removed for a fee (which if fair), when we order a mattress the old one is removed. Why not something that based on the oil in the compressor has environmental implications? It would be wise to re-consider this policy.

Madgid was very knowledgeable and thorough in diagnosing and replacing my icemaker. He also helped me to get the Customer Service number for Sears.

All went very well from Abdul arriving right on time to his efficient work . We can't say enough good things about him and his help to us.

The tech I installed the temperature block and burner properly on the electric range and is working well. But as ALL workmen they don't clean up afterwards.

My comment and rating is strictly about the Guys lack of communication. He knew that this was a rental property and that he was supposed to call me when he was en route to the house, but he never did this.

Our GE microwave needed a new handle, both technicians, the first one who came out quickly, identified and ordered the parts, and Hamayoon, who followed up and did the installation were pleasant and professional. Hamayoon did the install quickly and cleaned up afterwards. I recommend them.

How can I get a copy of the technician’s report stating that my Frigidaire stove is unrepairable. The Sears tech was sent by Frigidaire and now they claim not to have received it. Please help! Service order 12216537

He provided great customer service. Also very nice

The rep was terrific. He understood that his company had sent him on a task he had no training for, and said he could not help and didn't charge me. The company on the other hand was horrible. I even called prior to anyone coming to make sure that they were sending someone who could handle geothermal. But they did not, wasting my time, and I am still without heat.

Our technician was dishonest and took advantage of my elderly mother. He charged her $234 for pushing her water filter all the way in, which was the needed “fix.” He never gave her the estimate for “parts and labor” for the purported “repair” after diagnosing the problem, and simply handed her the bill. So she never had a chance to decline the “repair” and pay simply the $99 diagnostic fee. I’m reporting him to management and disputing the charge.

My technician was polite and friendly; no complaints there. But he took 2 minutes to confirm what I already knew about the F06 Error code on my Kenmore washer from the manual: that it was likely an electrical board problem. He then took another 2 minutes to tell me that the part was no longer available. I'd have to get another washer. 5 minutes and $99.00. No checking of the washer itself.

I then checked YouTube for suggestions on the F06 Error code and found a suggestion to check the filter basket behind the front panel. I easily removed the panel, checked the filter, and found a child's sock and a pencil blocking the flow. (The sock was from a prior owner.). After removing the sock, the washer works perfectly.

I am very disappointed that I paid $99.00 for nothing; and I was the one who ultimately repaired the washing machine. Why didn't the repairman check.?

I will not recommend your service as I think it is a scam. Sorry, but when I can fix a washer and you can't, something is terribly wrong.

I had a fantastic experience with Fazil when he fixed my refrigerator, which wasn’t cooling properly. From the moment he arrived, he was professional, knowledgeable, and efficient. He quickly diagnosed the problem, explained the issue to me in a way that was easy to understand, and fixed it with skill and precision. My refrigerator is now working perfectly, and I couldn’t be happier with the service. I highly recommend Fazil for any refrigerator repairs—he's reliable, skilled, and provides excellent service. Thank you, Fazil, for a job well done!

They sent 5 different people to fix our fridge and when they still couldn't, asked us to pay more and refused a refund.

Update: Called and was hung up on by customer service. Told me I would have to send back parts to be issued a refund.