HVAC reviews in Hayes, Virginia

PH&A technician Elijah arrived today to service our heat pumps and we couldn’t be more pleased. He was courteous and knowledgeable. A capacitor was replaced on one of our condensing units and all equipment was cleaned and inspected thoroughly. We are glad we chose PH&A to service our equipment going forward and highly recommend them to all.

Wonderful first time experience with PHA! Thank you to amazing tech, Seth, and to the ladies with scheduling- Jessica, Samantha and Mary Ann for maintenance. They were able to get us help within 24 hours of calling, so our 78* indoor heat could be addressed.

Seth was incredible- patient, shared his knowledge of how things work with the systems so I could better understand and friendly above all else which was so appreciated.

Thank you.

I also appreciated the text of confirmation before our tech arrived- with photo of who to expect… and a call confirming he was on the way. All positives for this company and our home cooled down quickly once issue was fixed.

Seth went above and beyond and we’re grateful!

Immediately passing along business cards to friends, neighbors and co-workers.

All of the service technicians with Peninsula Heating and Air have been polite, professional, and quite competent. However, with Johnathan, they might have a potential shining star.
He was absolutely above and beyond!!
I highly recommend this company and all of their techs. Personally, we will request Jonathan again. He made our day much better. Sincerely, Nathan Jenkins and Regina Mullen.

Recently our HVAC stopped working days before I was due to deliver a baby. We called and asked for help, and Peninsula went out of their way to coordinate a service call the same day, sending Justin (best tech EVER) to save the day. Justin diagnosed the problem in minutes, had the spare part on his truck, and had our HVAC back up and running that afternoon. This is a company that truly takes care of people, not just a company that does business. Very grateful for Justin and the admin team at Peninsula!!!

James showed up promptly and prepared. He was knowledgeable, professional, and polite. Our generator had shown an error code and had not come on during a recent power outage. James explained the various reasons for this and informed us of what he was finding as he checked over the system. As the battery was 5 years old, he replaced it and ran it through a final check. We are very pleased - and relieved - to have this service accomplished so quickly and completely. Communication with PHA is also excellent. The office staff were responsive to our needs and set up servicing promptly. Thank you PHA.

Everyone was amazing from the technications that installed my air conditioner from Jessica and the ladies on spoke to on phone I apologize for now remembering all the names. I just lost my husband 7 months ago and I was treated amazing and kind and supportive by your employees. Thank you my heart

I recently moved to Deltaville and have zero experience with any HVAC companies out here so far. My neighbors highly recommended PHA and I have to say I am beyond impressed! I called after hours and the on call tech called back in less than 10 mins! He showed up less than 60 minutes later and quickly fixed my heat issue. Eli was a really nice, friendly, very knowledgeable and professional, explained everything to me in laymans terms! He also told me all the details about the maintenance plan and how much it would save me for any future visits or parts. Knowing my system is from 2005, I called today and got the maintenance plan. For a first timer, I'm sold on their customer service for sure!!

Justin and Sam were courteous
and competent. They did an excellent job replacing our water heater, meticulously cleanîng up after the installation. I highly recommend Peninsula!

Micah our technician was very thorough and professional in his approach to servicing our equipment.

Rudolph performed a summer service on my system yesterday. It was one of the best service calls to date. I worked on shipboard hvac systems for many years so I have a pretty good idea on what should take place during these semi-annual maintenance events. Rudolph didn't miss anything. His friendly, professional demeanor is why I stay with pha. He is obviously been well trained. Well done!

Samantha and Jessica at the reception line were absolutely wonderful and put up with my many frantic calls over the last two days when our heat just went out. Our HVAC technician Chris just left after delivering 5 star service and getting our unit back up and running in LESS than an hour! He gave detailed explanations of what he was doing and what the problem was. He ensured everything was up and running smoothly before he left and While he was waiting for the unit to complete its cycle, he even cleared up some ice from the walkway. I could not have asked for better quality service. I will absolutely be contacting you all to schedule preventative maintenance with your company going forward. Thank you so very much to the entire team!

My employer has been a long time customer of Peninsula Heating & Air. We have always been pleased with the service and care that we receive.
Recently (after many band-aids to try and stretch out the use of the old unit) we had to replace one of our HUGE units in our gym area. Daniel and Rich were the guys assigned to the job and they methodically broke down the old unit, cleared the space and gave oversight to the removal of the old unit and placement of the new unit - both by crane. At which point, they again methodically hooked everything back up and in time for our Sunday service.
From the time we place a service call to the time a project is wrapped up, we always feel assured that we are in good hands with Peninsula Heating & Air.

The technician was courtesy and timely. He did a great job and was respectful of my home and pets who kept barking at him. Sorry. He went above and beyond what he was sent here to do today and as always great customer service. Thank you. P.S. the dogs are tired now!

Seth is a likeable, knowledgeable and pleasant person. He took his time to do a thorough job and answered all of my questions. The office personnel are also courteous and helpful. This is a great business.

Mediocre at best, it took them three days to replace our unit, which should have taken a day. The second day they were supposed to be at our home they were sent to an “emergency” causing our own emergency in our home due to the fact that it got up to over 85. Both technicians worked about 7 hours while at our home for those 2 initial days. Would not recommend this company.

Josh was very professional checking everything on the heater, thermostat, heat pump. Have a happy Retirement Josh.

The entire staff is very friendly, they responded quickly to my problem.
The diagnosis was accurate and they worked quickly to repair and replace the necessary parts. The price is justified by the work they do.
When they arrived at my property they identified themselves correctly, after making the diagnosis they showed me the estimate once I approved it they began to work and in a matter of minutes I had my heating working correctly.
I trust them and their work. This is the second time I have worked with them and without hesitation I would call them again.

Very professional. Mat explained all very patiently. Same day service. Much appreciated. P H A is the best.

John performed a semi annual checkup and cleaning. He is a really nice person and super professional. He took his time and was thorough. I really like that PHA promptly informs you of your appointment, follows up when the tech is on the way and sends his/her picture.

They did a great job. Rudolph was personable and competent. I could ask for more in a service call.

I had a very disappointing and frustrating experience with Peninsula Heating and Air.
On June 7th, I called them because my AC wasn’t cooling. The technician said the system was low on refrigerant and might have a leak. I asked whether it made sense to add refrigerant if there’s a possible leak, and he said it would still last 3–6 months. Based on that advice, I agreed and paid around $600, including a $169 diagnostic fee.
Less than a month later, the AC stopped working again. I called them back, and they came after a few days — and confirmed that yes, the system has a leak, and the coil needs to be replaced, at a cost of about $2,100. I asked why this wasn't diagnosed during the first visit but didn’t get a clear answer. And on top of that, I was charged a second $169 diagnostic fee, even though the original issue was never properly resolved.
With no other choice, I agreed to the repair and waited almost a week without AC in the summer heat. When the part arrived, two technicians came to replace the coil, but I noticed them constantly calling someone for instructions throughout the job. It was clear they were not experienced, and by the end of the day, they still hadn’t fixed the AC. The next day, a different technician had to come out to complete the repair.
Overall, this was an expensive and stressful experience. Poor diagnosis, unnecessary charges, and a lack of qualified technicians. I would not recommend this company to anyone looking for professional, reliable HVAC service.