Constraction reviews in Midlothian, Virginia

This team is the best, they do great work they are very knowledgeable and respectful. Synergy is just all around a great professional team. I know when I call with a issue they have me covered 100%. Thank you for being such a great company!

I am surprised to see any good reviews for this company. We had the appointment with them through HomeServ, under the contract with Dominion Energy. We have a leaking water heater that is in a fairly spacious attic. However, the pull down stairs for the attic has a smaller opening of 17”. We made them aware of the issue. The original appointment was last Saturday. They called and told us they have to reschedule because they have to go to warehouse to get the smaller water heater. On Friday they called and said they were coming out with a 19” water heater and would looked to see if something could be done with the attic opening. We don’t live here and have the water turn off this entire time. When we got here for our early 8-830 appointment, we realized once the stairs is down, we could take off the spring bracket for the pull down stairs and the opening is 20.5”, which is enough space for the water heater. We don’t have the wrench needed. When the technicians arrived, they came with the attitude that this was just a waste of their time. They didn’t have the courtesy to introduce themselves and honestly grouchy the entire time. They in principal agreed that once the bracket is removed, the would be enough room for the water heater to go up. However due to liability issue, they can’t do it. Instead of explaining all these to us, they left and sit in their vehicle and to call their supervisor. We then got a call from HomeServ and ended up having a 3 way conference call with them and HomeServ. We asked to borrow their wrench and did what needed to be done so they could installed the water heater today but they said they had to call their supervisor. They left without even telling us while we were waiting for them to talk to their supervisor. We called clean air technologies and spoke to the so called supervisor, who didn’t identified himself as supervisor until I asked. He carried the same attitude as his technicians and stated he couldn’t called us back because he was waiting to talk to HomeServ. He even said I don’t have to be rude when he never gave me the chance to tell him how unprofessional his technicians were. Pretty much he was telling us nothing would be done and we would have to discuss with HomeServ. We called HomeServ and found out he didn’t call them and they didn’t know we were waiting for their call. They were just going to drop the ball and let Hime Serv dealing with our leaking water heater issue. I would think leaking water heater is an urgency for a company if they are customers orientated. This company is unprofessional and the entire experience is extremely unpleasant.

Updates:
HomeServ sent us another company Leo”s plumbing and repair. Their technician Rene, is professional. courteous and customer orientated. He got a 20” diameter water heater to our attic by removing the boards that align the pull down stairs; just like I had suggested to clean air extremely rude technicians. Rene did a wonderful job and saved us thousands of dollars as we don’t have to remove stair nor relocate our water heater. Clean air technology’s president called us and essentially implied we were lying. If what our experience with them is considered above and beyond, I could only imagine what their normal service is like. I would give them minus star if google would allow it.

Thank you so much for your patience and professional support. We had an unusual problem with our water heater. It had a manufacturer's default and it was still under warranty. We had to shelter in with no hot water. We couldn't go to a hotel, neighbors,friends or family members to even shower. Thank you so much for working with the manufacturers to get us a new water heater.

Highly Recommend this company.
My Mothers gas heater was shutting off randomly for months, leaving her in a cold house. 56 degrees this morning.
A technician responded in the time frame given. He took the time to thoroughly diagnose the problem.
Repaired it until a new part could be installed and left his cell number should it fail before the complete repair could be made. A+ all the way.

We called Clean Air Technologies when our upstairs heat pump went out 8/21 (upstairs temp was 90). Brandon came out next day and found a bad compressor which shut down the unit, thereby preventing further damage. He replaced the compressor, hosed it down to cool the unit, and got it working again. He advised to think about a replacement as this unit is 17 years old. He was coolly efficient, professional, and was done inside of one hour. We will call Clean Air Technologies for any future heat pump issues.

Great guys who located and repaired my leaking underground water supply line. On time with all the appropriate equipment and really nice people. The problem was identified, located and repaired in short order. When they left my yard was put back in the same condition in which they found it. Good job.

My home warranty company, American Home Shields, AHS, initially sent out Discount Contractors, LLC to deal with my leaking water heater. Beware & run from Discount Contracts, LLC! They are disreputable (told me I needed to pay for unneeded upgrades & that my leaking water heater was not a problem). After going back and forth for hours with AHS, I requested that Clean Air Technologies come out based on some positive reviews I read online. I was not disappointed. From speaking to Mike, the plumbing supervisor, to the scheduling ladies in the office, every interaction was helpful and pleasant. Also, the technicians, Jonathan & Curtis, from Clean Air Technologies that came to replace my water heater were on time, wore masks and booties throughout the visit, were professional, and went above and beyond. They had to lift my water heater a small distance to take the old one out of the walk in closet it’s in and lift the new one to put it the closet. In addition, the new replacement water heater that American Home Shields sent had a leak in it, they went to AHS warehouse to pick up another water heater instead of making me wait a week without a water heater while AHS sent another to them.
Thank you Clean Air Technologies!

I am beyond disappointed in this company.. Their initial visit to evaluate our problem was on
May 17, 2019. They left our residence on that day without notifying us of their return to fix the problem. We had to call them back to get that information. We have been given in my opinion the run-around. They were scheduled to come out today(12 days later!) to fix the problem at 8:30am and sent a text message to reschedule for Monday. We have an extreme issue with our plumbing and have been without use of our water and both bathrooms for almost a month now. I would think this would be of urgency to a company that takes pride in their work as well as building relationships with paying customers. We initially had another company come out before Clean Air Technology and they were ready to complete the job that very day. But under the recommendation and contract we have with Dominion Energy (HomeServ)
we were told we have to use Clean Air Technology. As i’ve stated it’s been a frustration process and my husband and I were really looking forward to having this situation taken care of TODAY as promised. As things stand right now I would not give this company a good review or recommend their services to anyone.

The Andersons

At first I was pleased. They had to special order a switch that was older. However after they repaired the light, which is working again, they punched a hole in the dry wall. I did not see it until later because I did not inspect the work before they left, I just trusted them to do it right. Is it normal to have a big hole in the wall after a simple switch replacement? I've never seen that done before by any electrician and I just had a ton of work done on my home. Guy didn't even tell me about the hole. Now I have to fix it but it worries me that the electrical work was shoddy. My fault I should have looked I guess but never have I seen so much damage from a simple switch replacement. And it's crooked! I have photos to prove it. They came through HomeServe warranty.

Update:. Came out and fixed to my satisfaction so I upped them to four stars. I didn't give them five just because there was that issue.

UPDATE 1/31/2020: They came out and did the test at no cost to make-up for the two missed appointments. That was respectable, so I've increased my rating.

I scheduled an air quality test with this company. They stood me up twice with no notification. The second time, they wouldn't even return my call regarding the matter. Several weeks later, I spoke with someone who said they'd call me back the next day to work something out. No call. I wouldn't recommend this company.

After dealing with American Home Shield and 2 other contractors for 2 months Mike and his team really went to bat for me and my family. He was able to get us the parts we needed while AHS kept sending the wrong ones. Mike kept me in the loop with every step and when they got the parts in, they were here the same day tp install. His tech Andre was fantastic and very helpful. Great experience overall with the whole company.

Synergy Technical Services did a great job on replacing my Master Bathroom Toilet. Very Professional staff and great service. Their Staff was very knowledgeable and a quick installation and cleaned up everything after. Will Recommend.

Jeff and his team did a fantastic job for us. They replace both our our A/C units and did a great job. I was more than satisfied with the installation and the units have done a great job cooling our home. Their pricing was more than fair and they were there to answer any questions that I had during the installation. I would use Jeff and his team again in a minute!

Synergy Technical Services is a great company. They are honest and sav ed me a lot of money. Their technicians diagnosed my extensive electrical problems in less than 20 minutes. My dishwasher was not working, and many outlets were not working. I thought it was going to cost a lot of money to fix all my electrical problems but they came way under budget. I will be using them again and recommend them for any one having electrical or plumbing problems.

This company was very quick to respond to my request for a maintenance visit for my HVAC systems. Shane was very professional and helpful. He kept me updated on his arrival time and when he found that a part was needed he returned less than 24 hours later to install it. I am confident that my systems are now operating as well and efficiently as possible. I will be signing up for an annual maintenance agreement with them and intend to have them install their clean air technology in my house to keep it as allergen free as possible.

I was working with a warranty company to replace my water heater which was located in the attic ...at first was told would have to relocate it and would bring a heavy coat for me out of pocket. Mike and a partner were able to creatively make a way for it to happen and saved me $1200 -saved the day!! Mike was extremely helpful, very professional, communicative and followed through...I couldn’t thank him enough. 1st experience with Clean Air and totally satisfied -highly recommend them!

My AC went out upstairs when it was 90 degrees plus outside. I called Synergy at 4 PM. They were here the next early afternoon. It was a great turnaround time given how busy I am sure the industry is around this time of year.

Ryan showed up and was very professional. He diagnosed the problem and ordered the part of the local distributor. He came back and installed it the following day. He had to take a part back to the shop to get special supplies to remove it from the casing. That was nice to see that he went above and beyond to solve the problem that day. He fixed the issue that day, and we were very grateful.

The only surprising part of the job is that the quote comes out with very little detail. I came to know this is done on purpose just in case the job ends up taking longer than expected, then the customer still pays the initial quote. I think it is common in the industry, so it doesn't bother me much.

We will use Synergy again in the future.

I can not say enough good things about clean air technologies. Their staff was courteous, punctual, and considerate in replacing my system as well as the maintenance they perform. They kept my old system going and did not press me for a new one until I knew it was time offering guidance and not trying to take me to the cleaners along the way. The price was fair and they took the time to do it right! I will continue to use them for maintaining my system and any other mechanical needs. Everyone that I have recommended them to from neighbors to family have all been pleased. Thank you to Jeff and his staff for outstanding service and offering a quality product!

I have to say that I was very pleased with the service I received from Synergy. They went above and beyond to help me with my AC problem. I’m not sure if I should share this. But it is some the that really struck me. The technician’s helper that was scheduled to come over and replaced my AC unit ran into some personal problems and wasn’t able to come in. Instead of canceling the appointment and make me wait another weekend the tech had a couple of the guys bring him the equipment and he installed the hole system his self. That shows me that they care about their customers time and wellbeing. I was so grateful for his efforts. The installation was done professionally and neat. I would definitely recommend them to anyone I know. Great job guys!!!!

Super Quick, very informative. My Townhomes hired them but they were very much concerned about service for our specific house. They explained everything they were going to do and they cleaned up after themselves. Thank you!

Christian, HVAC TECH was very friendly and helpful. He knew what he was doing and cleaned up afterwards. Highly recommend