Reviews of local pros in Midlothian, Virginia

My wife and I were very pleased with Stemmle. On Saturday, December 23rd our sewage line backed up. With a party at our house scheduled for that evening, we were certainly panicked. We called Stemmle. Within 45 minutes (on Sat, Dec 23rd), Clint was at out house. He removed some roots, unclogged our line and made some recommendations. He saved the day. The following week he was back at our place for a video inspection. He cleared the remaining roots. The following week, we received a proposal from Chris to have a trenchless line put in. No one wants to spend a lot on this sort of repair. It's essentially burying money, but owning a home isn't always fun. Chris' crew came this week. They were fantastic. We were able to stay at our home, use water/toilets in the evenings and get on with our lives. Thanks so much. We appreciate your service and will always recommend you to others in the same situation.

Brock. H and Garin. P were both very professional and hardworking. These men were accommodating, patient and had very positive attitudes. My family will "MOST DEFINITELY" call on these two for any additional help with our home.

I experienced an issue with septic back up within my crawl space and reached out to various local plumbing agencies, however, realized the lack of availability of professionals within my area. I contacted Stemmle Plumbing Repair, and all information that I requested was provided (i.e., price of services, and availability, etc.). Steve and Douglas were personable, professional, and helpful; and provided answers to all of my inquiries, and useful advice on maintaining the septic. I appreciated the education that they provided, and the few laughs that we shared. The military discount was beneficial as well!

The day of the appointment, I was scheduled between 8:00 a.m.-12:00 p.m., and was depending on timeliness to have an alternate company come out and conduct mitigation on the crawl space. The one and only reason that I rate my experience as four stars is due the late arrival, which was after about an hour or two after 12:00 p.m., and I had to call to be informed that a truck was inoperable, therefore, my appointment would be completed at a later time.

In the future, I will be reaching out to Stemmle Plumbing Repair for all needs associated with plumbing repair! The service and professionals are top tier! Thanks Steve and Douglas; and Stemmle for providing a much needed and appreciate service!

Have lived in my house for over 2 years and have had 2 sewer back ups both have occurred after hours so I couldnt use my warranty 1400 dollars in snaking between the 2 roto rotor discovered a septic tank that was not disclosed in my closing agreement. I called stemmle plumbing to have the thing cleaned drained anything only to find out it would need to be converted to the city it was the best option every technician they sent to my residence pleasant,professional,honest, and just plan nice even when I wanted to be mad and sometimes I was it cost me alot of money. My only frustration was with the work foreman and lack of communication but we cleared the air and he is GREAT guy .I want to finish off by saying we knew we needed to reseed our yard when they finished because the whole thing was destroyed but we came home and guess what they did that for us to .... Thanks So Much

Jorge (George) and Austin were wonderful. They pumped our septic tank today. They arrived on time, were super friendly, and very helpful. Our septic tank is 3 ft. below the surface and not fun to dig up, yet they did it with a smile and a few jokes. I would recommend them to anyone. From start to finish their customer service and work was A-Plus! Thank you both!

Stemmle came to repair a root infested sewer pipe. They fixed the wrong spot in the pipe. When I asked them to come back to fix the correct spot they wanted to still charge me $395 hour. I explained the issue in detail but they did not take responsibility for their employee's error. Beware...take pictures and notes and make them sign off so you dont get screwed like me.

Jorge and Juan were an awesome team! They were both very personable and extremely thorough. In addition, Jorge told us tips on caring for our septic system and explained how our system works. I was impressed with both gentlemen in their proffesionalism and efficient work! Dianne

Jaquan, Daniel, and Josh were awesome! They came out and was able to fix the issue where our line was clogged. They were courteous and respectful and we would definitely use this company again!!

Such a wonderful company, Our septic pump went bad. Stemmle came out the same day and replaced pump and fix the problem. Austin had everything we needed in van. I can not thank them enough. Its nice to have a company with knowledge and great customer service.
Thank you Austin , you saved everyone in the area :)

Jorge and Robert came to pump out our septic tank. After showing them where the tank is located, Jorge asked if I was aware of what household items should not be in the tank. He reviewed with me what is flushable and what is not, what to look for both inside the house and outside to help prevent any future problems and made sure I knew when to have our tank serviced again. Jorge was extremely professional, polite and friendly. I will be recommending Stemmle (and Jorge) to everyone.

Another great experience with Stemmle Pumbing Repair, Inc. John and Bill were thorough, professional, and friendly; great representatives of Stemmle as have all the folks have been.

The technician that replaced my tankless water heater was great - he was very responsive and provided me updates throughout the day. Unfortunately, during the process to restart the water into the house, the nozzle for our stand alone tub was damaged and water is no longer coming out of the tub spicket. The tech advised he would let the office know and have someone come out to repair/replace at no cost the next day. In addition, he advised that they will need to return as the pipe cover was not installed and so he used duct tape to cover and hold the insulation in. Note it is below 20 at night, so still waiting on when that will be completed. I called the office today, the agent Michelle, was very combative about the issue, stating we will see the earliest we can get back out and determine if the issue with the tub was caused by us before we can repair at no cost. Note - I paid the balance in full for the tankless water heater, over $4600.00, but the service is not completed and given the fact Michelle wanted to argue with me on the cause and timing; Michelle got frustrated with my questions and stated she will have someone else talk to me, put me on hold, then came back and stated the service manager would call me when they are available, otherwise they will be back out tomorrow to assess. I will need to put a dispute in on the charge while we get confirmation on resolution. I am so disappointed in the service after the install, knowing they have been in Richmond over 30 years.

Brock and Garren helped me with a badly installed toilet and water shut off valve issue. They were both very professional, knowledgeable and did a amazing job! I would highly recommend them and Stemmle!

This 3-star rating is specifically for the customer service over the phone. The first lady I spoke with was friendly at first, but seemed to struggle with understanding English spoken with a non-American accent. Then another lady took over the call and came across as cold and somewhat rude. That said, I’m satisfied with the plumber’s work—it's pricey, but they got the job done.

We had a catastrophic septic tank failure. The crew that replaced our tank, Aron, Justin, George and Quint, were professional to a T, efficient and meticulous. At completion the job site was graded, cleaned and immaculate. Thank you for a job well done.

Josh B. and Garrin P. came to address an ongoing backup issue from occupants that live over me...I explained what was going on and how I tried to correct the issue, they listened and quickly resolved the problem...excellent team...and thank you again!!!

I called Stemmle to come out for a possible leak. The plumber came out and advised me that it was my main line and it needed to be replaced. He quoted me $6,800. He told me that they offer financing and told me to call the office Monday to schedule it and set up financing. I called first thing Monday morning. The girl who answered the phone, who was very nice, said they do not offer financing. She advised that I would need to pay 1/2 upfront and the rest once finished. I explained that was not what I was told. She said she would have a supervisor call me back to discuss the financing and schedule it. 2 weeks later and I still haven't heard back from them. I went with another company who did it for almost half of what Stemmle quoted me.
As an aside, I got several other quotes, all of which were at least $2,000 cheaper.

Stemmle replaced a thirty-year-old water heater today. Josh B. and Enthony P. are a great team, quickly diagnosing and installing the new tank. All done with smiles and positivity. Well done Josh and Enthony, I'll be calling Stemmle again!

WAY OVERPRICED. They were going to charge me $1900 to fix a leaking diverter that I got done yesterday for $140. Dont trust them at all. The $95 “service”charge is RIDICULOUS then you still OVERPAY for services. I finally found a good plumber. Dont use these guys. I had to initially until I found someone. Now I am DONE with them!

Jorge and Austin were amazing! Very professional,thorough and gave me good information about the care and maintenance of my septic system. They also actually did the work they came to do. Apparently the last company we called for this service didn't actually dig up the solid tank, they only pumped out the water from the pump tank. Integrity counts and Stemmle has it!

Jorge & Austin came out to pump our septic at a rental property in an emergency situation. They were prompt, evaluated the system thoroughly and were helpful by educating me about my septic and the maintenance needed for my system to work more efficiently. I appreciated their awesome customer service so much that I will be using them, specifically, again tomorrow to pump my primary residence septic tank. I will be highly recommending to friends and clients!