Reviews of local pros in Midlothian, Virginia

After dealing with the City of Richmond for 9 days (they suck) I took matters into my own hands this morning and called Stemmle. Within a few hours Jimmy Y and Damon C were at my property, figured out the problem, and they were able to get this pit cleared of water and the leak repaired in no time. More time was spent beating our heads against the wall talking to the stupid city people. Thank you Jimmy and Damon for saving the day! You are my new go to guys!

Review of septic Pump install.
I’m very meticulous and I was watching them work and they allowed me to be involved while they were doing the job. Jovan was very patient, friendly, polite and meticulous. He was also extremely thorough. He was always open to my suggestions and anything I had to say that might be helpful because this job was not a normal job. It was a little complicated and I knew the backstory of how it was all installed. I have to say I actually enjoyed working with both of them. Edman was very friendly and helpful. They were both willing to answer all my questions and explain things to me. The other thing is when I originally called stemmell Plumbing Glenn was extremely helpful and actually try to help me to start taking care of my problem immediately teaching me over the phone what to do and not do. Not only did they come out in a timely manner. They moved it up a day because they knew I needed to have it done as soon as possible. They even told me that to work in the Pump room they may have to pump out the pump room. Javon said they will pump it out and then put the sewage back in again so that I wouldn’t have to pay the fee to have it hauled away. that saved me quite a bit of money. They also inspected the pump tank to make sure that it was in decent condition. Christie, who works in the office as support staff was very friendly and I felt like they really all wanted to help us. thanks to this company and all the employees. SIX STARS!!!

Kudos to Stemmle employees Mike M., John W. and Marcus H. for the professional and considerate service I received on 25 Jan 2021 getting my septic system working as it should. It was not an easy job to locate septic tank ( I had built a patio in the area), take care of clogs and rewire the septic pump which was not working. I was given info on each step needed and the cost before actions were taken.

Carlton and Noah were great. I had a concern that was looked at by other companies and Stemmle was by far the most thorough when evaluating my concern. They ended up fixing a valve of ours, and were persistent when our pipes were not initially fitting. They were both very kind and gracious with my questions and helped me understand the next steps.

I called and scheduled my septic tank to be pumped a week ahead of time. I was told between 10-5. I called at 4 on that scheduled day and was told that it would be after 5. I rescheduled for the next day and was told between 10-2 with a note to have me be first because they did not make my appointment for that previous day. I called at 1:40 and was told that I was next but the guy was at lunch and it would be another hour and a half. No thank you. Definite problems with scheduling and poor customer service as dispatch never called me. I was the one having to chase after them. If they are too busy, then don’t schedule me…or call if you see that you had now wasted two days worth of my time to let me know instead of me having to call. In my opinion, call someone else that will value its customers and their time.

Stemmle replaced our outdoor water faucet and did an amazing job! They were on time, polite, told me the amount up front, and cleaned up afterwards. I always know they will fix it right the first time. I would highly recommend them!!

Had them out for backed up toilet and other lines not draining, after calling another company first. The other company did not fix it, gave me big bill, and huge estimate to come back the next day and try again to fix. I said no, thanks, and called Stemmle, who I noticed got good reviews on Nextdoor. Well, the difference was like night and day. Javin and Logan were the crew who arrived, on time, and were pleasant and professional to deal with. They looked things over, then explained what they thought it was, and what their plan was, and gave me an estimated cost that was 1/3 of the other company’s. Took them about an hour to clear the lines, and we were back in business, so to speak, at our home! What a relief! Office staff are friendly, too, and I highly recommend this company!

Stemmle came out to my house for a septic service. This was the first time I'd done it (I moved from the city) and my technician, Jorge Perez, gave me a lot of information and knowledge about our septic system, as I had none. He also gave me tips on how to keep things moving well! I will always use Stemmle!

I have to share what a WONDERFUL experience I had yesterday with the technicians at Stemmle Plumbing. My husband and I were having septic tank issues, and I called Stemmle's Richmond office. They had plumbers Carlton and Noah at my house within about three hours. They took a very conservative approach (which I appreciate!) and called for a pump out of our two tanks. Jorge and Fred arrived in less than an hour! Tanks were pumped, and problem seems to be solved. Carlton and Noah stayed until everything was done to make sure we were satisfied. All four men are truly professionals and really helped us in a "time of need." Thank you so much!

Jason and Anthony were exceptional in their work and their communication. This team is truly the best crew I’ve ever had. Meat and clean, great work. So courtyard respond our home.

plumber Damon Collins and electricians Lamont Tyler and Mike Whitlock are all great Stemmle techs and give great service to help me when needed and also helped me save money great guys!!!

Stemmle just repaired my sewer line (root removal followed by liner installation), and I am very happy with the experience. I guess only time will tell how well it holds up, but everyone I interacted with was friendly, helpful, and professional, and - most importantly - I got the sense that the whole crew was working hard to do the best job they could. They seemed highly competent, knowledgeable, and honest, and as a result, I'm feeling optimistic that the job was done well.

On a cold and rainy December night the Stemmle family came to the rescue. After 2 days without water at our house, with family members coming in town for Christmas, my wife inadvertently contacted a clearly inferior company to fix our water main leak. After 2 days of frustration I reached out to Tracey and John and they immediately had two techs Cameron Tingley and
Josh Bowen at my house within an hour and had our issue fixed correctly. Their professionalism, timeliness and knowledge was second to none. In the pouring rain, cold temperatures, at 8pm on a Friday night, they fixed our issue and left our yard looking like nothing had happened. I can’t say enough about the quality of this company and the people they have working for them. 5-Stars, I would recommend Stemmle to anyone and did at the Christmas party we were able to attend next door, all because of speed and quality of their work. Thank you excellent service!

Stemmle expertly replaced a sixty year old sewer line to our septic tank. It was a difficult job with hydro excavating, roots, and concrete needing to be removed. All the guys did a great job and everything was cleaned up very well when they were done. The Lead Technician Bennett was awesome! He thoroughly investigated the situation, explained everything, and worked really hard with the others to get the job done properly. I am very pleased with them and highly recommend them.

Brock was my service tech. He couldn’t have been nicer, polite and efficient.
He cleared a bathroom sick drain and had to snake 35’ in a Fan house to do it. He made sure to wipe everything clean before he left. High 5’s to Brock! Linda Foster

Thank you Stemmle - replaced septic pump today. Cam very professional and knowledgeable about service. He really took the time to be sure all was satisfactory and explained process! Definitely will recommend to friends

Stemmle has now been to my place of business twice in the last 6 months for 2 different issues, and I could not be more pleased. The first issue was a pumping of my grease trap, which had not been done in a few years. Cameron and Josh and their team were amazing - knowledgeable, polite and thorough. And then just last week, Steve was there with his co-worker and they installed 2 new gas ranges. Again, so very polite and thorough. I will continue to use Stemmle for any plumbing issue that my business has. Keep up the good work!

Our main line had backed up. I contacted Stemmle and had technicians at my house in less than an hour. Both the office and the technicians called to let me know their eta. Josh B and Garin were knowledgeable, patient with my questions, considerate of the mess they were making and made sure to clean up. They gave me ways to prevent this issue in the future. They were also very polite and friendly which is really awesome when someone is in your home. The pricing was reasonable and I received quotes prior to any work being done. I highly recommend Stemmle Plumbing!

5 service calls later and I am hoping my leak is finally resolved…I paid over $4,000 to have pipes replaced in my bathroom in addition to replacing of tub fixtures. First visit was to assess and provide a quote, second was to make said repairs. THREE visits later and it was finally discovered that there was a crack in one of the new PVC pipes installed. I’m a VERY reasonable person. But this was BEYOND frustrating as each time it was said to have been resolved, and a puddle would surface again. And again…Time was taken off of work THREE times more than expected. And all that was said yesterday was, “thanks for your patience”…People make mistakes. And things don’t always go as smoothly as one would hope, but I am grossly unhappy with the service.

Austin C is AMAZING! He listened well as I explained the issue and past approaches for tackling the job and began work promptly there after. Not only did he resolve the issue in record breaking time and with the most roots pulled to date, but when I requested he do one last snake through the drain for my assurance, he happily obliged. I have had the most positive experience with Stemmel overall for my plumbing needs, and Austin C was no exception to the great work they do.

Matt showed up right away and quickly detected the problem was HVAC related and not plumbing. Fast Response, Friendly Professional, Knowledgeable. Great customer service, great company.
Return visit to pump septic tank: Mike M and Rolando showed up on time. Friendly, Professional, Knowledgeable. Thorough in explanation and work. Detected issues and allowed me to see and understand each one and what needed to be done. Did not push any extra unnecessary products or services, however did offer recommendations. Again, Great customer service.
Return visit to install septic tank riser and broken T inlet and replaced old iron elbow with PVC: Cameron and Justin showed up on time. Friendly, Professional, Knowledgeable. Thorough in explanation and work. Did not push any unnecessary products or services however did offer information about a check valve to prevent back up into the house. Cleaned up and raked site.
Honestly every one of these guys were good and seemed to really like their work and were happy to be here.
Thank you Stemmle Plumbing!