Reviews of local pros in Midlothian, Virginia

Water heater line leaked 1200 gallons of water. Aaron Kurz and his team went above and beyond expected and had the house ready for contractors within days.

The mitigation and restoration teams both moved very quickly and demonstrated great skillsets within their lanes of work. Our project manager, Jeff P., was very responsive and professional through the process - often having to manage narrow schedules between myself and tenant.

Evelyn and Croom were absolutely amazing and personable while cleaning the home. After losing so much it good to have people who really cared.

This team went above and beyond when assessing our water damage and did an excellent job with the clean up. All four techs we worked with were extremely professional and answered all our questions. I don't know where we would be without their help this past holiday weekend.

Katie and Ryan were awesome! Friendly, helpful, effective and quiet, even when coming here at 2:00 am! I super appreciate their work. I couldn’t ask for better!

Was a nightmare to deal with from start to finish. Mitigation team left so much debris over my encapsulated crawlspace and just left it. Multiple delays In a job that took over 4 months to complete. Never mind the fact that I picked a lower cost flooring than the estimate... but you don't get any money back for that estimate is the same price.... I think for the small job there was a total of 25 people involved, can understand where their extra charges come from. 25 people over and only 4 of them do any actual work. Only getting 2 stars because the Jeffes they contracted out to did great work compared to the servpro workers. WOULD NOT DO BUSINESS WITH THEM NOT WORTH THE STRESS, TIME, AND ENERGY

Dangerous Health Hazard Created by Negligent, Dishonest Company

Hired this company for water mitigation in our home. Their technicians removed our toilet but left the sewer pipe completely uncapped and exposed for over a week while my family, including young children, continued living in the house.

The open pipe released toxic sewer gases throughout our home, causing nausea. When I raised this serious health hazard, they brushed it off completely. Upper management not only disregarded my legitimate concerns but had the audacity to pester me for payment instead of addressing the dangerous situation they created.

Their dishonesty reached new levels when they returned tile purchased from my renovation budget to the store, yet still charged me for these materials! Their unprofessional behavior was consistent at every interaction - rushing through work, causing additional repairs to our flooring, and ultimately creating more problems than they solved.

This company violates basic safety standards, demonstrates shocking dishonesty with billing, and shows complete disregard for customer wellbeing. What should have been a straightforward restoration turned into a nightmare of health hazards, hidden charges, and shoddy workmanship. Strongly recommend avoiding this company at all costs.

Nick was amazing!He was very friendly and professional and he answered all the questions I had for him. He went above and beyond to make sure his job was done correctly. Would highly recommend him for his job. Highly satisfied!

I had a pipe leak behind my basement bathroom wall and it flooded the wall and part of the bathroom ceiling. JJ and Connor did a wonderful job clearing out the water logged materials and setting up the drying equipment. They even cleaned up afterwards

My friend Pam had a plumbing issue which caused a crawl space issue. Hampton came out and assesed the situation and gave a fair quote for the clean-up. Servpro wasted no time in sending a crew. Manuel V. And Jean A. were the technicians that came and cleaned the smelly mess. They were very professional and thorough in cleaning her crawlspace.

Evan Slaasted, the project manager assigned to our project was excellent. He was professional in his approach to handling the issue and briefed us regularly on the progress of the project. He was timely and answered all our questions which shows his understanding and knowledge related to this matter. He is a sure candidate for raise and promotion.

JJ and Gabriel came to remove water damaged floor. They did a great job with removal and cleanup. I would recommend using them.

After dealing with the stress of fire smoke damage and unexpected mold issues, their team came in and completely turned things around. From the very beginning, they were responsive, professional, and compassionate about our situation.

The Evan and team worked efficiently and explained every step of the process so we always knew what to expect. They took care of the smoke odor, fire damage, and made sure the mold problem was fully remediated. The attention to detail was outstanding, and they left everything clean and staged for the remodel!

Very quick service when we had an emergency. The project manager, Matt Snyder, did a great job assessing and making sure the crew knew what service we needed and made sure the job was done right at the end. The crew was very pleasant to work with, and we’re pleased with the overall service.

Matt was an excellent project manager for the first phase of our claim. He did an excellent job communicating status and took time during every visit to make sure we understood the status of the work Servpro was performing.

JJ and Kyle came out today to start the process to dry out our floor after a dishwasher leak. We’ve used ServPro in the past and trust no one else for this type of work. Always professional, clean up and explain things as needed.

Absolutely TOP NOTCH quality and service. This is THE premier mold remediation choice for the Richmond area and beyond. Will 100% be using them for future services. Customer service and quality of performance were the highlights of our experience. The final product speaks for itself.

Ghazi showed up on time. He was very personable and was absolutely meticulous at explaining the whole process of cleaning my upstairs carpet and living room sofa. He spent a great deal of time doing a thorough job. He got the stains out, but was gentle with the material of the sofa and carpet. I am very happy with the result and would happily recommend him.

I’ve had multiple flood incidents in my home over the years and used different mitigation specialists each time. Andres and his team did an excellent job of completing mitigation on my most recent incident. They provide clear communication and expectations regarding the process and made themselves available for questions along the way.

Luke and Nick were very efficient and professional. They did a great job. The project manager Paola was also very helpful. They responded right away and provided same day service.

The job they did was so thorough. Nick was incredibly friendly and knowledgeable. Kept asking if we had any questions. They cleaned up after themselves. It was spotless! We don’t give perfect reviews. This was our first. Would have no problem recommending Servpro.