Reviews of local pros in Norfolk, Virginia

Nelson was very professional, knowledgeable and got the job done in a timely manner. Definitely recommend and will reach for future needs.

My son’s closet ceiling fell in - ugh, what a mess! Nelson to the rescue. After an estimate from the “other guy” who stood in the backyard and sent his drone up, Nelson came over, within a few hours of when I called him, and got up on the roof himself (right after a rain storm!). He showed us pictures of the roof and what he thought was causing the problem: the damage wasn't obvious. So nice to have that small business touch - to talk to the owner, the one who would be doing the work. Best new yet, his estimate was half Mr. Other Guy’s! Needless to say, we booked him. Nelson did a great job, always in touch with kind communication. After he finished, he didn’t bill us right away; instead he waited until a heavy rain and then had me check to make sure the leak in the closet was truly fixed. Nelson’s a sweetheart and a pro. To top it off - he fixed some broken tiles on the front of my house (see pic). I didn’t even ask! That’s service.

Roof repair recommendation: Nelson Pena with Matrix Construction of Hampton Roads has worked on a few roofs of our properties, and he is very professional, friendly, and efficient. He patched leaks quickly and offers good warranties on his work. He works with our schedule, and makes extra effort to make sure we are satisfied, as well as being very reasonable and beats the quotes we get from other companies! Highly recommend!

The best work and a friendly crew. The work gets done rain or shine, no excuses. If you need roof work of any kind try them out, we've done several jobs together and are very satisfied with the outcome.

Nelson and crew did a beautiful job replacing the roof on my house.
I will recommend Nelson and Matrix Construction of Hampton Roafs, Inc. to my family and friends.

When the insurance company sent their spies to my property, they said "New roof or no coverage!"

Nelson Pena, the owner of Matrix Construction, will gives free estimate with several options using quality materials and stands behind his work. His company has 4.9 stars out of 5. My experience with him is 5 stars. He even added an extra heat vent as part of the roof replacement ...

Nelson is beyond fantastic, I can not say enough good things!

The original contractor I had over to look at my siding, gutter, and roof gave me the most insane estimate.

When I contacted Nelson he made sure to come by quickly, and then walked me through everything going on and what all of the options were.

The pricing was beyond fair, he did fantastic work, and he was honest and responsive.

I can not say enough good things about him and his business, and would highly recommend him to anyone looking for someone to help with the exterior of their home.

A few years from now when it is time to replace the roof on my home, Nelson will be my first call.

From our first conversation, the team at Matrix Construction was attentive, informative, and thorough in explaining every step of the project. They took the time to answer all of our questions and were always quick to respond to calls and messages. On the day of the job, the crew arrived promptly, worked efficiently, and maintained a professional and courteous attitude throughout. They completed everything as promised and left the area clean and tidy.

Thank you, Matrix Construction, for a job well done — we’re very happy with the results and wouldn’t hesitate to hire you again!

They were wonderful to work with. They replaced our roof for our house in July and just did our detached garage yesterday. We had to replace the whole roof and the estimate was spot on. Very easy company to work with. They even color matched our vents.

I regret that I recommend this roofer to my son for an active leak repair. He was told by the company estimator/ project manager that the existing roof was fairly new, in good shape and could be repaired. Following an initial failed repair attempt, the project manager stated that he was bewildered by the continued leaking but had his crew make a second “Repair” at an additional cost, rudely telling my son that he was giving him a great deal. Unfortunately $3600 later, following a period of mitigation, months of aggravation and more rain, the roof continues to leak in the same locations as well as others. Completely dissatisfied by the workmanship as well as the perceived ineptitude and condescending behavior of the project manager my son has decided, against my advice, to accept the monetary loss. He will hire another company to replace the entire roof.

WT Anderson did an excellent job on our roof replacement! Their staff are extremely knowledgeable, helpful, and easy to work with. The crew showed up on time and performed the work flawlessly! We are very happy with the results and will be using them for our other projects including Siding, Trim, Gutters and Windows!

Update:

WT Anderson continues to impress us with their work on our Windows, Siding, Trim, and Gutters! 10/10 we recommend!

Professional operation. Estimator showed on time, did a thorough check of attic and roof, landscape, generator and A/C for potential issues. Discussed replacing sheathing, rain diverters, pipe collars, drip caps and venting systems. Detailed estimate 30 minutes following the inspection, with shingle and underlayment material samples provided at that time. .
Large, complicated, mostly steep (45 degrees) roof plus a boat lift hip roof. Same 6 person crew worked 0715-1830 each day. Self-sufficient operation. Good clean-up each night. Project manager visited daily. Minimal shrub damage due to crew diligence. Careful boat lift roof methodology resulted in zero debris / materials entering the water. Excellent final trash and lawnscape cleanup. No hesitation to use them again. Pics are faded, old roof before, material delivery during tear off, and finished product.

Where to start:
Called about a month and some change out to get an estimate ( it was free) the sales guy was very knowledgeable and friendly.

The price was very competitive to the 4 other estimates. What sold me was the presentation and display of information and actually hands on materials to see what's I liked. Gave me a price and I agreed, even knocked off a few extra hundred bucks because I was having some financial problems. I was very thankful.

Quoted to have install done Feb. 15&16 the called the 14th and said rain was coming so the cancelled the 15th, BUT sent extra crew to knock the job out on the 16th as agreed to ( although FINISH date is NOT guaranteed for obvious reason) ( DONT BE THAT GUY)

Feb 16th come and they are on site and ready to go at 7am on the dot. The Spanish guys that came out were so friendly and courteous it was outstanding. They worked their butts off with no questions, appeared to know exactly what they were doing and dam I've never seen someone shoot nails so fast. ( sounded like a machine gun popping off rounds) they had this huge magnet roller to get all the nails up so nobody would step on a left behind one ( haven't seen any still ) so hopefully they got all the nails JOB WELL DONE GUYS

ONLY GRIPE: was that my gutter drain was damaged/ broken

Would recommend to anyone who needs a roof repair and wants it done well and professionally 100% quality !!!!!

Thank you WT Anderson and the entire crew for a superior roof renovation and replacement project on my home. From the initial informative quote experience (Jonathan) to the office assistants (Angie and Lisa) who kept me informed and answered my questions to the crew on day of installation with Jazmine (site supervisor) clarifying the install expectations and quality work completed by the install crew (Santos lead on site). I highly recommend WT Anderson!

The roofing crew were a great bunch of guys, hard working. They kept me informed about everything they did and the new roofing materials used. No more tar paper. Tom Anderson was the only person that actually walked on and looked at the roof. A company you can count on.

Had 3 skylights installed- wonderful work and professional. Kept me informed and asked for input. Well done! We have used them numerous times with always the same outcome-happy customers!

WT Anderson is a wonderful company. They do quality work and they don’t overcharge you. Whenever I have called for help, I have gotten response. A couple of times Mr. Anderson himself called me. How often does that happen with a company?

They do quality work, at a reasonable price, in a sufficient time frame.

I also appreciate the young ladies working in the office. They make sure the information gets to who it needs to get to so the job is done.

I am very satisfied with the roof W T Anderson installed on our house. Their service is also wonderful. They responded so quickly. When Hector arrived, he addressed the situation with his expertise and skill. I have no regrets with our Anderson roof. I will be calling them in the future regarding my windows.
Sincerely,
Kevin

Awesome experience with WT Anderson. Helpful and personable front office. John the salesman was on time, and followed through with emails. Hector and his
Crew…meticulous, courteous, on time, respectful and fun. We couldn’t be more appreciative and our house and garage look amazing!

Want to give a huge shout out and huge thanks to the team there at W.T. Anderson! They did an amazing job with my new roof and gutters, both that will last me a lifetime in this house. I highly recommend them; they’re very professional, reliable, great craftsmanship, pricing is everything you could hope for when getting these services, and then the service team with all their help! I have had several compliments from my neighbors how amazing it looks.

I called WT because of their outstanding reputation for being on-time, on budget and clean up. The reviews on here are mostly accurate. They scheduled two weeks out and were on time. Their estimate was within a few hundred of the correct amount, approved ahead of time for the overage and most of all, when Hector called to let me know he was almost done, he sent pictures to me out of town so I could see the roof. Loved that he did that for me. They removed an old chimney, old dish satellites, and all loose cables, installed 3 tab architectural, and turned an old 3-tab mess into a beautiful roof.