Reviews of local pros in Reston, Virginia

The team did an outstanding job! They made my siding, walkway, and old decks look brand new. I was truly amazed of the transformation of our dirty decks into decks that looked brand new. I wish I had photos to post of before and after their work. Highly recommend.

Roof shingle cleaning, expertly done. (But still over spray damaged one plant (so far), and may have left bleach like spots on gray dry concrete ornamental steps. NOT FOR Publication. Must be more thoroughly rinsed.)

Too focused on making sales, locking you into contracts, instead of customer service.

Initial call was mostly a sales pitch. Three weeks go by, no initial service, so I reached out via email. No response, so I called to cancel the initial service. To his credit, Carlos the rep did offer to schedule service in a few days and offer a small discount, but I wanted to cancel and wasn’t interested in a fix. They should’ve handled it right the first time. Carlos kept trying to close deals with rambling sales pitches so much that I had to interrupt him, tell him to please stop with the sales pitches, and just cancel my service request.

This company seems more interested in making sales than actually cleaning gutters.

The scripted, not really responding to the comments message posted by the vendor only reinforced the perception their customer service people are regurgitating generic corporate talking points instead of having a real customer-focused conversation.

They did a good job getting my gutters clean. The problem I had with a company is they arrived without notifying me and then blocked my cars by parking in my driveway. When I asked them to move to get out of the way, they told me my cars would not get anything on them and convinced me, they did not need to move their truck. Long story short, I had to take both cars to a car wash, and one of them still has issues with spots on the windows/paint from whatever they dumped on my car. Those are pictures of what was left on my car after I tried to scrub it off myself with hose and rag. You will not be back to my house.

I had a bad experience last time Ned Stevens Gutter Cleaning came by and left a low review. Kristy reached out and tried to solve the issue in return for removing the review. Today i got a notification they would come by again, I called the number that was shared to their texts and the representative would not accept that i wanted to cancel their service. I had to tell him 5 times: "I want to cancel". Bad company as you can see on yelp.

The gutter services I got from them in the past were fine, but they told me I needed new gutters, I told them I wasn't interested right now, but they WILL NOT stop calling me multiple times a week to sell me gutters even after I've told them to stop and blocked multiple numbers from them. I stopped using their services because of this but they WILL NOT LEAVE ME ALONE! DON'T give them your phone number!!! Anyway. I'll keep blocking their numbers until maybe I finally block them all...

I strongly advise not allowing Ned Steven gutter cleaning to save your credit card information. Without my permission and without notifying me, they came to my property, cleaned the gutters, and charged my credit card even though I never authorized the service.

This is unacceptable and unprofessional. A company should always confirm service and obtain customer approval before doing any work—especially when charging a saved card.

I hope this review helps others avoid the same experience.

I don’t enjoy having to leave this negative review. I was a customer for over six years with Ned Stevens for gutter cleaning; they would come out several times a year under contract to clean my gutters due to heavy foliage fall. Unfortunately, the last two years have been a decline in service. I found torn shingles on the ground after one service and often had big piles of leaves come out of my down spout despite the regular cleaning and gutter guards. When I took a look at my garage roof, which is the lowest roof visible, I realized they bent up and damaged the gutter guards. When I reported the issue, they took pictures (after 2 calls) and escalated to management but I never heard any response. I had to call a number of times to cancel, as they kept talking me out of it saying they would resolve it through escalation. I gave up and made them cancel the contract after about three tries and a lot of wasted time on hold. Several months later, they tried to follow up and ask if I would come back. I explained the prior issues to the new rep that called me. He also promised to escalate to management… which I again have not heard back from in over a month. I’m not holding my breath. I had another company come out and fix the gutter guards, as well as clean the gutters. The damage cost me a significant amount of money to fix, and the gutter guards will have to be replaced as the fix is temporary. Even if they called to fix this today, I would not trust them on my roof again.

Excelente servicio ,

Very Professional and staff is friendly, Would recommend.

Excellent work! Recommending to all my friends

Very responsive and professional. Reasonable rates and they did a nice job

Always super thorough, professional, and trustworthy!!

They scratched my hardwood floors beyond belief, put dents in my newly painted home, and took 150$ for an hour of horror!

So quick and helpful! Definitely using them again :) so friendly and easy setting up

Great cleaning company, quality services, with complete equipment, cleaners are hardworking and thorough. Highly recommended!

Very good service, good communication and very easy to deal with.

Great cleaning services- they’re friendly, thorough and have good prices. Highly recommend.

Very thorough. Have used them for over 2 yrs

They were very thorough. Place was spotless. I will definitely use their services throughout the year!

I love their service. They do weekly cleaning for me, Every time they do it was very detailing. Good people as well.