Home Services reviews in Richmond, Virginia

My roommates and I had them scheduled for a move out cleaning and they no called no showed and ignored all communication. Very unprofessional and took a deposit from us- scam artists.

EXCELLENT customer service Crystal was prompt and really knows what she is doing my place was spotless I would recommend her for residential and commercial services great job Thanks Crystal!

Crystal Cleans RVA is a professional who gets the job done! She is detail oriented, and will not dissapoint. Thanks for your service!

Crystal does what she says she will do, efficient, polite and professional! Did a great move out cleaning for me and spend the time making it perfect.

I brought an oriental rug here to be cleaned. Lexi, Kyle and Laura are the nicest. They were so kind to my young children who asked a million questions, and they did not complain once about moving my rug from my car to the store in the pouring rain. They were detail oriented in explaining the cleaning process. Kyle and Laura worked together to point out areas that could be repaired. It was a really reasonable and fair quote. I was floored at how fast the turnaround time was. When they unraveled the rug, I couldn’t believe how wonderful it looked. The frayed edges were fixed and it looked like a new rug. I need to buy a new rug so I can come back for this experience again. Thank you for keeping this art alive!

Friendly, fairly priced and professional.

Great knowledge, folks are really friendly and customer service oriented. Terrific value

Always have done a great job with my rugs!

Wonderful staff excellent work I would definitely recommend them to anyone needing something repair to clean

Best rug cleaning and repair service available in the Richmond area, period.

Extremely knowledgeable. No living beings know more information about rugs than the staff at this institution. Seriously incredible.

They did a great job of repairing and cleaning my rug. They are the best!

Excellent service, attention to detail, and price. We brought a small rug in for standard cleaning, had it back before Christmas.

We have a beautiful Afghan rug that needed repairs and cleaning. They did a wonderful job. We're so happy with how amazing it looks!

They are the best rug cleaners(i've tried 3 others). They were able to clean and get out cat urine odor. Very personable as well. Excellent company and workers.

Expert carpet cleaning. Diagnosis of carpet condition was excellent.. price for services rendered was fair market value. Will use their services again. Give this business a call. See for yourself. Will yo retrieve ur carpet from your auto. Will bring your carpet out to your auto when completed. Currently, you never have to leave your vehicle. Service with a smile. We like it!!

We are very pleased with Christian Lorraine and The Business that they did for us. Are rugs are clean and properly taken care of. They were ready for us when we were promised and looked great! I would recommend Christian Lorraine to anyone needing Persian rug cleaning!

We had our oriental rug cleaned by C-L. Staff examined the rug thoroughly in front of me. I liked that. Had a dog urine stain at one end of the carpet. Paid extra for the cleaning treatment.Brought the rug home and unrolled it after the cleaning. The color red had bled. Pink was now over 40% of the carpet. Expensive rug is now ruined. I still have questions. Did the information concerning the urine stain reach the cleaning crew? Does the cleaning crew know how to clean a rug with a urine stain? From our experience, administration and the cleaning crew don't talk. If they do, I would have been told about the color bleed when I picked up the rug. Maybe when I picked up the rug they didn't want the confrontation? With hindsight as my guide, the cleaning process applied to the urine stain created the problem of color bleed. I don't think C-L knows how to clean rugs with urine stains.
I have uncovered more reviews that are exactly like mine from up to 3 years ago. Beware!

Christian Lorraine did an amazing job on my large oriental rug! There was an area where candle wax had spilled on it and when they were done with the rug it was spotless! Amazing job and great team to work with.

Other than the person rolling their eyes at me upon hearing what neighborhood I lived in, and the rug taking two weeks longer than “quoted”, and the rug not being super clean, it’s a good establishment. My rug was extra dirty, which was a fair assessment, so I figured the extra time would take care of that. They did their best, and for that, I applaud them. I also would rather support a local business, even if it takes longer than expected.

Excellent and professional. Christian-Lorraine cleaned three of my antique oriental rugs, plus made repairs to one of them. All odors and stains removed. Repairs fantastic. Rugs smell clean (not covered up with heavily scented cleaner). The Customer service staff and delivery men are so polite and nice. Absolutely recommend 1000%.