House Cleaning reviews in Richmond, Virginia

We have always had excellent cleaning service completed by the team at Cottage Care. They are very thorough and very responsive to our needs and special requests. We also appreciate their flexibility in scheduling when changes in our schedule necessitated any changes to our regular cleaning time. We are very grateful for the wonderful service they provide!

We have been using CottageCare for around two years now, and we couldn’t be happier! Ani, our house cleaner, is absolutely fantastic— she is incredibly attentive to detail and always so considerate of our home and preferences. Every house cleaning leaves our space feeling fresh, organized, and spotless.

One thing we really appreciate is the excellent communication from Camellia who manages this team. She makes scheduling and rescheduling effortless and has been great at helping us customize our cleanings when needed. We occasionally request deep cleanings for our refrigerator and oven, and they always handle it thoroughly with care.

The level of professionalism and reliability from this team is unmatched, and we highly recommend them to anyone looking for high-quality house cleaning services!

Cottage Care exceeded my expectations of quality customer service. In having such a busy schedule, they were able to provide a great service - and relieve me of so much stress. My home is spotless and I couldn’t thank them enough! Camellia is very kind and welcoming. I enjoyed speaking with her! Shay & Lexi did a phenomenal job in my home and I just can’t thank them enough!! Thank you Cottage Care

Lisa cleans my apartment on a bi-weekly basis. She’s super friendly, good with my dog and so efficient and thorough. Having her clean my home every other week has been a game changer for me. My home is comfortable, clean and it gives a time back to prioritize other things!

I’ve been signed up with Cottage Care since the start of the year and I have not been disappointed with their service. The day to day needs of life calls my attention elsewhere, yet I thrive in a clean environment. Hiring Cottage Care was such the right decision. They’re personable and attentive. They’re team members will even ask after their cleaning for you to go back over to ensure it’s to YOUR standard. And trust me, I am a clean freak. I adore Ms. Wendy and I appreciate her care after my home in the way I would want it. Hire this service, you won’t regret it!

Cottage Care crews have been cleaning our home since 2022. We have been very satisfied with their reliability, thoroughness, communication, and scheduling flexibility. In particular, Wendy has been assigned to us regularly. She is always on time and completes her work efficiently and well. She is very personable and pleasant to work with. It is always a pleasure to come home to a clean house after Wendy has been here.

I have been very happy with the cleaning services provided by Cottage Care! Lexi is professional, thorough, and always leaves our home spotless. The attention to detail and reliability are truly impressive. The company is also flexible with changing the plan for which rooms do and do not need to be cleaned that day. Highly recommend to anyone looking for a great house cleaner!”

Stephanie was friendly, thorough and punctual. She explained what she did and was willing and able to answer any questions I might have had. Thank you for a job well done!

I absolutely love this company! Lisa does an amazing job. My house always looks clean and smells good after she leaves. If you are a pet owner this is the company to use! Just let them know the situation and they do their VERY BEST to accommodate everyone including your furry baby family members. I am very please with everything Lisa has done. She is honest and very professional. Camille has great personality and skills to help squeeze you in the schedule and she understands the hectic life needs for a good house cleaning. She does a great job pairing the right person to the right home/client. A great example of team work and awesome company.

CottageCare has been consistently thorough, professional, reliable, and thoughtful. They have been my cleaners for years, and I am pleased with the quality of their work. They are careful of pets and special requests.

Rese always cleans thoroughly and has helped organize areas such as a bookcase in my bedroom. I appreciate all that she does!

We’ve been using Cottagecare since the summer and they have been excellent. Shay has been prompt and thorough and just a sweet person all around. Highly recommended.

Wendy, Ashley and Lenora did a fantastic job. Killed it! Whatever they are getting paid is not enough. House was spotless.

Jackie and Ani did an amazing job with a deep clean of our house! This was our first time ever hiring a cleaning service, and we were very impressed. Jackie and Ani mopped all our hardwood floors on the first floor, wiped down countertops and tables, dusted shelves, vacuumed our carpets on the second floor, and cleaned 2 1/2 bathrooms. Our house has never been so clean :) Cottage Care was very professional to work with and we would absolutely hire them again.

Updated review (2/24/25): My family has been using CottageCare for monthly cleanings since 2017. They have great communication regarding cleanings. You are texted a reminder the Friday before and the day before your cleaning. The manager, Camellia, is always very friendly and wants any feedback regarding the cleanings. The cleanings are very thorough. It is so nice to come home to a clean house! I think the sparkling clean floors are my favorite thing about the cleanings. I trust their employees to be in our home when we are not at home. I would definitely recommend CottageCare if you are looking for a reliable cleaning service.

Updated review (8/3/23): We have been using CottageCare for monthly cleanings since 2017. Today two CottageCare employees did a wonderful job cleaning our home! They got our white porcelain kitchen sink sparkling and like new again. The manager even stopped by to do an inspection on how the employees were cleaning. I have been pleased with each cleaner CottageCare has sent to clean our home. The local office continues to do a great job communicating with me about upcoming cleanings (I get reminder texts the Friday before and the day before.) and always asking for any feedback on the cleanings. I continue to highly recommend them for house cleaning.

Updated review (8/4/22): I continue to recommend CottageCare for house cleaning. I have been using them since the fall of 2017. Today Meghan did a great job cleaning our home. She was punctual and friendly. Our home looks so clean. I especially love coming home to sparkling hardwood floors! I have been pleased with each cleaner CottageCare has sent to clean our home. The local office continues to do a great job communicating with me about upcoming cleanings and always asking for feedback.

Original review: My family has used CottageCare for monthly cleanings since November 2017. A neighbor first recommended them to us, and we would highly recommend them to anyone looking for a cleaning. I have found the local office administration to be very friendly and helpful. We receive a text both the Friday before our cleaning and the day before our cleaning as reminders. The office is always asking for feedback on the cleanings. If by chance we are unable to keep our monthly cleaning appointment, they work with us to find a new convenient appointment day. I have found the cleanings to be very thorough. There is something about walking into a clean house, especially seeing the gleaming hardwood floors that lifts your spirits. I feel that I can trust the cleaners in my home when we are not there. When I have been at home while a cleaner or cleaners are there, everyone has been very friendly and hard working. If you are looking for a cleaning service, I would definitely give them a call.

I have been a customer of Cottage Care since about 1998. I have stayed a client of Cottage Care because they do quality work, are very careful, and have a strong work ethic. My current cleaner is Shay. She is pleasant and skilled, always eager for feedback and wants to know what I think needs special attention. The photograph is of our bathroom and you can see it is sparkling. Now Cottage Care isn’t perfect - no one is - but on the extremely rare occasions when there is a problem with the cleaning, the manager always makes it right. I recommend them highly and without reservation.

From cleaning to scheduling, the team at Cottage Care provide a caring, professional service. They take pride in their work, and it shows. Our house really does sparkle after their visit! Thank you Stephaine, Jackie, Camellia, and the whole team for going the extra effort!

We have used CottageCare Richmond for years and have been very pleased with the job they do. Lexi is very thorough and leaves everything sparkling clean! Highly recommend them.

CottageCare has quickly become one of my best decisions made in late 2024. They are wonderful! They are very responsive, professional and take effort in doing the job carefully and completely. I am very pleased, especially with Shay!

We have used Cottage Care since 1998. They always do an excellent job. Shay is our current cleaner. She is always on time, pleasant, and skilled. She gives our house top notch care and leaves it spotless. The manager is on top of things often checking to make sure we are satisfied. I recommend this company.

I just had to come back to say how wonderful the team is here. From the quality work they do to their awesome personalities. Thanks for making my life easier

I have to say that I was amazed at the job the ladies from CottageCare did. They cleaned my apartment and it looked amazing. They were very positive and professional. Stephanie and Lexi were awesome! I recommend CottageCare to anyone who needs their house cleaned. Dude they hand wash your kitchen floors!

Lenora was very professional and very polite while cleaning my home. She didn’t miss a thing. Everything was clean a sparkling when she left. She is always welcome to come to my home and clean.