Tree reviews in Richmond, Virginia

I'm very mixed on my review here.... The people are very friendly and everyone from estimator, tree cutting crew, wood removal, to stump grinding were great and the quality was on point with what I expected. Prices are good once you negotiate with them. Where they fall short is their scheduling and communication. They are quick to come out and give a price... but once you give them the green light everything slows down. We had to call multiple times between each phase to get on their calendar for the next step. First it was "when are you going to come out & cut the tree down"... then "when are you going to come haul it away"...and the slowest... "when are you going to grind the stump"? It seems their business office has some opportunities in scheduling/coordinating and communication with the end customer to match the level and quality of the workers out in the field.

I recently used the services of C. S. Flournoy, Inc. The work was done in a quick, but efficient manner. The customer service was great! They were in touch with me along the way keeping me updated. The best part was the area where the tree stump and all the roots was being removed, after taking down the tree was marked appropriately by the utilities before they completed the job. The price was reasonable and they are listed on Angie's. Yes, I would use them again.

Job well done.

Michelle was very responsive and had us quoted and scheduled in 48 hours! The crew was timely and made quick work of grinding 7 stumps and leaving no mess behind. Excellent service at a great price!

Great reliability and service and expertise. They rescued me when another service that starts with an N didn't even show up or call me because they thought there might be bad weather when their wasn't and then couldn't even reschedule me for a while. I was both grateful for Flournoy's understanding and also extremely impressed with the skills and equipment and service, from the office to the estimator to the workers. They are the best!

I have used a number of tree companies over the years (live in a very wooded area) and C.S. Flournoy is by far THE BEST! After providing a reasonable estimate, I emailed and requested the work to be done. It was completed within 2 days. They did such a good job cleaning everything up, I didn't even realized they had removed the tree and ground the stump. Highly recommend this professional, reliable, and great company!

We've used Flournoy a few times now, for both tree work, and driveway grading. Sometimes they take a little longer to get back to me, but that's because they're super busy, because they do great work. Really happy with the professionalism of these guys. They do exactly what you ask, they're fast and efficient, and always clean up after themselves, so you end up with a great job, and no mess. I'd happily recommend this company to friends and family.

This company offers remarkable service. Each employee encountered was friendly, competent and professional. The service was rendered in a timely fashion with no damage to the surrounding lawn and excellent site cleanup. The cost was the most reasonable of 3 quotes obtained. Would highly recommend this company over several others we have used.

I needed trees cut away from my home. Every person I dealt with was a total pleasure- the estimator -Warner, the folks who answer the phone - Lisa, Michelle, and Cathy, the crew that did the work - Jerry and two other gentlemen. The crew arrived on time, took great care with every step of the process, from backing into my driveway, to listening to my concerns, to cutting the branches, and then cleaning up. This is a company that really cares about their customers. They have the skill and knowledge to do what is needed, and they do it professionally with care and concern. I can't thank these folks enough for doing this job so well. Oh and also the price - I got several estimates and C.S. Flournoy was the least expensive. Thank you!

Travis, Arthur and Josh did a great job removing a large tree from the back yard. They placed plywood sheets to protect the lawn from their bucket truck, carefully cut and lowered the limbs and trunk and removed all debris and raked the yard. They were courteous, professional and efficient. Very pleased with the experience.

Great work done by the C.S. Flournoy crew! We had a large tree that was bending over our driveway, plus the neighbors driveway and cable lines. Warner came out to take a look and provided us with a very reasonable quote. The team later arrived with the proper equipment to handle the job with ease while also respecting our property. Michelle in the office made sure all my questions were answered and sent me over all receipts/paperwork for my records. Overall, we were very pleased with the tree work services and professionalism provided by C.S Flournoy. Highly recommend!

I recently had the pleasure of working with C.S. Flournoy Inc., and I am beyond impressed with their service. From the beginning, they demonstrated a level of detail, care, and thoroughness that truly set them apart. Requested for an estimate on a Monday and were cutting trees and completing by job Friday afternoon! A+++ customer service from Warner on his clear and concise communication!!!
Their team was meticulous in their work, ensuring that every aspect of the job was handled with precision.
Not only did they execute the job flawlessly, but they also went above and beyond in cleaning up my yard. The level of cleanliness they maintained throughout the process was remarkable. It's rare to find a company that not only meets but exceeds expectations. You can hardly tell that they used heavy equipment in my yard! In addition to their professionalism, their commitment to customer satisfaction was evident at every step. I wholeheartedly recommend this tree company to anyone in need of tree services.

Had a terrific experience with Flournoy. Estimator, Warner, came quickly and produced his estimate that afternoon as promised. It captured accurately what we discussed. The tree team (Travis and Dustin) were on time, terrifically polite, helpful and cleaned up very thoroughly. Highly professional operation. Happy to work with them again.

C. S. Flournoy personnel were great to work with. They were very careful and removed a large tree that was close to my home but nothing got close to hitting my home. They were able to cut down the tree and remove the wood I'm one day. I'm pleased with their work.

Estimation and service were excellent. However, billing process is unacceptable. I was told I would be mailed an invoice rather than being able to hand a check to the man doing the work. I received a bill over a month later saying past due. I immediately sent a check but Before it was received, I received an obnoxious phone call about my past due account. I don’t pay bills late and this behavior is unacceptable. They chose to use an invalid email address to bill me and claim they texted me, but I got nothing but a paper bill followed by a rude phone call. It’s too bad because the service was good

Flournoy has been cutting trees and doing other work on my property for over 10 years. I would not use any other company. I trust Flournoy.

Michelle and Samantha, in the office, are very helpful with scheduling, payments, etc.

Warner, the Sales/Production Manager, is very familiar with the property. He's given me good advice over the years. I find him to be fair and honest.

The most recent project was scheduled on the heels of the late January/early February snow storms. The driveway was still mostly impassable. The team consisting of Travis (crew leader), Richard and Alexis (crew members) arrived on Wednesday morning as scheduled. Travis quickly found that they wouldn't be able to get their equipment up the hill nor finish the job that day. Despite these setbacks, the team went to work doing all they could under the circumstances. They spent the day cutting down the designated trees and gathering the debris for cleanup the next day.

On Thursday, Travis, Alexis and Ian showed up on time and ready to work. Much of their work had to be done by hand because of the continued poor conditions on the driveway and hill. It was slippery, muddy, wet and more. To say they worked hard would be an understatement.

Each team member was polite and professional. They were respectful of me and the property. They worked well together as a team. I never heard or overheard a complaint. They were skilled and worked in a safe manner with each other, Flournoy's equipment, and my property. They have my utmost respect and appreciation for what they do.

I highly recommend Flournoy to anyone needing tree work or any of the other services they provide.

Julia

C.S. Flourney Review

We are pleased to write this review of the Flourney company including its arborist, tree cutters, stump grinders, loader operators, office staff and all other titles the personnel have that worked on our project. Our experience in having 19 very old , extremely tall trees cut and stump ground (on our property and the neighbors’) along with all the sapling and other tree-related debris removed was extraordinary. In addition, they were amenable to hauling away junk found on and in the ground left by prior owners of the property for a reasonable fee. They were all knowledgeable, ambitious, tenacious, kind, and professional. We would highly recommend individually each of the people who worked here for us and the company collectively, and will most probably be doing business again with them.

J&H Tree service is the best out here. Very professional, well equipped, very knowledgeable of all aspects of their tasks to be performed. I have had this company do quite a bit of work for me on my property and highly recommend them to all.

Very professional job! Appreciate the quality, attention to detail, and above all, the honesty. Performed tree removal exactly as agreed upon. The men worked harmoniously and were courteous and respectful. Lawson patiently answered all of my questions prior to signing the contract. Highly recommend Commonwealth Tree Care!

The crew did a Great job and was very careful with the obstacles in the back yard. I highly recommend Commonwealth Tree Care !!

The crew was very professional and represented your company very well. At the end of the job someone let us know what we could expect next with the grinding of the stumps.

We had a cracked branch that I was worried was a huge falling hazard! They came and did the quote within ONE DAY and said they were booked 2 weeks out to do the work but then was able to fit me in the very next day! So happy with how speedy we could get it done!