Window Installation reviews in Richmond, Virginia

Francisco’s crew was very communicative and efficient. They installed all five doors within 7 hours and walked me thorough all of it after. Highly recommend!

Excellent service from beginning to end. Our dedicated support person kept us updated throughout the process. The installation crew was superb. They exceeded our expectations for taking care of our home inside and out, I’d say they left it better than it was before the new windows were installed.

Fantastic work done by a great team across the whole process. They genuinely respected our wants, needs, time and home. I will call them again for any future windows and doors project, and will be referring all coworkers, friends & family in the future. Keep in mind these professionals are in high demand and you will need to schedule work with sometimes several weeks in advance depending on complexity and size of your project. We scheduled in late June, install was done early August.

We had an appointment at 6pm and Patrick Ramsey showed up and was the most polite and respectful person. He was very thorough and made sure we understood and got the best value for the money. He didn’t leave our home until 10pm. I highly recommend this company but honestly the experience we had wasn’t just the quality of the product that amazed me but the professionalism of this gentleman and overall care for us and are needs. Thank you Patrick

My experience with Renewal by Andersen was great from start to finish.Tim was respectful and demonstrated excellent knowledge of the product. He provided an extensive demonstration of the windows. The Fibrex material and financing options were particularly attractive selling points. The installation crew did a great job with installing the new windows. They protected furniture and other surfaces in my home. They cleaned up and removed debris from both inside and outside my home. Throughout the process customer service has been top notch, keeping me apprised of every step in the process. I love my new windows! Thank you Renewal by Andersen staff and installers.

I want to give a shout out to William (Bill) Morris who came to my house for the initial consultation. Bill was the consummate salesman: polite, personable, and entirely professional. His knowledge of the product was impressive and he was able to answer all my questions, and even helped me with the math. I was totally sold on Renewal by Andersen after that one meeting. Bill helped with changes to my order that I asked for the next day. He was always quick to respond to emails and texts. What a nice guy! I feel like he's a friend now. Give the man a raise!

Also, the installation crew was superb. Christian and Jose Navas were two of the hardest workers I've ever seen. They arrived on time, explained what they would be doing, and worked hours without a break. There was no trace left behind of trash or debris. Both young men were polite and professional. The windows are beautiful, and their work was excellent.

I would highly recommend Renewal by Andersen to anyone. And it is in large part because of the wonderful service I received from these three gentlemen.

Your happy customer,
Susan C

Had an awesome experience with Renewal by Andersen. Bill Morris was great to work with—super friendly, gave us a clear and detailed quote, and kept communication smooth the whole way. The project moved fast and the windows look fantastic. Definitely recommend!

The crew was respectful and very efficient. They replaced 11 windows and two doors in 6 hours. Very impressed. Would highly recommend.

Jose Portillo did an outstanding job. From recommendations to excellent work his crew. Took their time to do the job right. Very happy we went with Anderson.

I saw the commercials and added Anderson to one of three estimates I wanted for new windows. I got a Chris Taylor and he was very very helpful. His presentation of the Anderson product was very well presented. He has helped every step of the way of the process, to include making time to answer questions about "what's next?" He made me feel well taken care and I would highly recommend Anderson and especially Chris Taylor to helping get new windows.

I had high hopes for renewal by Andersen. The sales rep and everyone we met with was amazing until…
Installation day: I am told previously they would be at my house from 9-11am. I get a call at 9am that said they would not be there until 11-1pm. The get another call around 10 to say they can’t make it out. They rescheduled for the next day, but I had to call out of work to make this happen. We were told the project (rather large) would be done in one day and they would have 3-4 people working on it.

Real installation day: only 2 people came to install. It took 2 full days and 2 days of me having to call off of work to get it installed. Workers left my house with a key to my new doors, which I hadn’t realized for a couple days. Feeling very unsettled with strangers having a key to home.

Results: After looking at the work more, there are gaps in the door and the caulking was not done well. After spending 30k, I would expect much more quality work. I am speaking with them now and I hope to get this fixed, but I am not very happy with the work done and money spent.

Chris was an amazing instructor on how and what to expect in every aspect of the job process. I would highly recommend his expertise! Great person!

My family and I had a free consultation with Jerome Pratt at Renewal by Anderson in our home to look at replacing our entry doors. Jerome was very helpful in answering our questions and introducing us to the product. He was knowledgeable and you could tell he wanted what was best for our needs.

Ryan Schoening our design consultant arrived on time, gave a thorough explanation of window replacement services, offered multiple options with prices, as well as reviewing payment methods. He was pleasant, knowledgeable, and not pushy.

Excellent Design Consultant, William Graves, introduced me to the Renewal by Anderson process. He was knowledgeable about the product, articulate in explaining the various options, polite and considerate at all times. Congratulations to your organization for having a very outstanding employee representing you. Roberta Arcand

Brian was wonderful and did an excellent job explaining everything to me. Renewal by Anderson offer great quality for patio doors. I would recommend them.

Matt Miller and Bobby Mead just made me aware of how professional, well trained and experienced people they are. Renewal by Andersen have 2 well trained employees. Matt explained to me that this company is here to help Veterans and people. Treated me with kindness and respect. I am so glad that Matt came and even though Bobby was observing, they are an awesome team. Should receive a raise and would gladly refer them to friends and family. Sent information on Matt to 2 Veterans.
God Bless

Nishat LaFontaine was our Sakes rep, who not only came out on the 3rd day of the big winter snow/sleet storm here in the Shenandoah Valley, but her cheerful attitude and demeanor was above and beyond expectations. She was very thorough and knowledgeable about the company and product. We look forward to continued business with them in the future.

We recently had some windows, sliding glass and entry doors installed in our house in Mineral, VA. We were very satisfied with the installation of the product not to mention the product itself. Our designer, Nate, was very patient with us during the time he spent with us while we picked out the styles, types of fixtures, etc. for our windows and doors. He made several suggestions and steered us in the right direction which was very helpful. Our contractor, Jeremy and his hardworking crew were awesome at doing their job and were also very easy and pleasant to work with. One of the windows we were replacing was a bay window in the family room which was being converted to a very large picture window. On the outside of this new window, a section of siding had to be replaced which we knew was going to be next to impossible since the siding was very old, but Jeremy went above and beyond and checked with several of his suppliers and ultimately found an exact match! All in all, everything went very smoothly and we would highly recommend Renewal by Anderson to anyone who is contemplating replacing any of their windows or doors.

We’ve had our door installed for a year now. Everything with Renewal by Anderson has been a breeze. The initial appointment for a quote was easy with no pressure. I told them what I wanted, they designed and didn’t pressure me for “extras”. Installation day was quick-about 4 hours. They did a beautiful job and cleaned everything up afterwards. A year later, Brandon came by for our free inspection. He adjusted the lock so it locked a bit smoother for our SimpliSafe lock.

The door itself is absolutely beautiful and exactly what I wanted. We get compliments on it constantly…and the lifetime warranty on the door is just an added benefit. I highly recommend Renewal by Anderson for a gorgeous front door!

We love our new replacement windows by Anderson! Price has increased amongst all companies since Covid, unfortunately. You can't beat the quality, durability, and reliability of a product and company like Renewal by Anderson!