Tree reviews in Smithfield, Virginia

Super job by the Jones Curb Appeal crew! Trimmed up the trees along the water bank - fairly hard to get to. Very pleased with the results!

They are a professional tree removal service. They have all the right equipment to do the job safely and efficiently

They did not have any oversight, communication was ineffective, and satisfaction is not a primary concern. I am not satisfied, and apparently there is NO recourse.

I originally met with Kevin and found him to be pleasant and knowledgeable; so I decided to give them a try. The initial scheduling had been easy and efficient and the consultation appointment was prompt. I was looking for whole yard landscaping and he suggested starting with cleaning the beds and mulching.

I made my down payment and then did not hear anything until they showed up. I had no idea when they were coming, they just showed up and were not even completely clear about the work needing to be done. I was working and it was inconvenient to have to go over what I had already explained. They finished day 1 and again when they showed back up, I had no idea they were coming and was again working. There was no one person communicating with me, and again, I had to clarify some of what I had already asked to be done.

The 2 young men and young lady that did the actual labor/work were very pleasant, conscientious, and responsive. Kudos to them!

They planted a Japanese Maple that is approximately 18'' tall and I was charged almost $450. For that price the maple should have been much larger even when accounting for labor and travel and gas, and anything else! There is NO WAY that cost is reasonable!

I called to express my dissatisfaction specifically about the maple and there is apparently no recourse if you are unhappy with their work. The lady that I spoke with continuously attempted to justify that cost. Kevin had given me his card and stated to call him with any questions or concerns. Yet, when I asked to speak with him I was told that the lady I spoke with handles the complaints. She did say she would pass along my complaint and he would decide if this was something he wanted to address. Seriously??!!

Obviously, the landscaping for the rest of my yard will go to someone else. There are are so many lawncare companies, I wish I had kept looking. Just make sure you keep looking!

Leaves, leaves, and more leaves! We have a lot of trees in our yard, and we fell a little behind in upkeep during the holidays.

When we finally had some time this past weekend, we did some raking and leaf blowing, and WOW, we had a lot of leaves.

Usually, we haul everything on a trailer and make multiple trips to the dump, but it was the holidays, and we were feeling lazy.

So, instead, we called Jones Curb Appeal for leaf removal pricing, and I'm glad we did! The pricing was reasonable, they came out the very next day, and it sure did save us a ton of time on yard work with their fancy equipment.

We were so pleased; we are now inquiring about regular yard maintenance! Highly recommended!

TLDR: if you need work done, use Jones Curb Appeal!!!!

I am extremely allergic to pine, so when we moved into our new house and the builder had left pine trees in the yard, I knew I needed to remove them and plant something else.
I called around and spoke with about 5 companies for quotes. Not only was Jones Curb Appeal the quickest to respond and come out for a quote, they also were at or below every other quote.
I ended up having them remove several trees and clear a section of the lot. They ground out all of the stumps and removed all of the wood. They even raked up the area where they removed the trees, collecting the branches, pine cones, and sweet gums balls (I have never had a tree removal company rake up the area before!).
I interacted with a few of the workers as they did their thing, they were all very polite and seemed like genuinely kind people who were knowledgeable about what they were doing. Their tools were well maintained, which shows me they take pride in their work and are responsible with things in their care. I was fascinated by their stump grinder, I had never seen one that was remote controlled before (watching them use that was almost worth the cost alone lol).
The area looks great and I am so glad that I used them! They were very professional, did great work, and had wonderful customer service! I would hire them again and recommend them to anyone who needs work done.

JCA removed some trees for us. Kevin was quick to respond and provided a very reasonable quote. We needed this done in a timely manner prior to a new roof and he worked his schedule to accommodate us. Everyone was friendly and professional. Job well done!!! We highly recommend JCA and won't hesitate to contact them for future needs.

The folks at Jones Curb Appeal could not have been nicer. Very pleasant to work with. They had flower beds to weed and mulch, removed two crepe Myrtle trees, mulched our playground area and extends the area with rocks and mulch for patio type sitting. They also filled in many sunkened areas in our yard from tree removal years ago. All in one day. We are so happy with the hard work that was done. Thank you JCA for bringing our neglected yard back up to date!! Gene and Julie Major

The team at Jones Curb Appeal continues to provide excellent service and value to the customers.

This was a top notch job. The tree techs were very professional and friendly. We highly recommend and we'll certainly use Jones Curb Appeal again! Greg

Excellent job removing our leaves! The crew leader was very professional and kind. I definitely recommend calling them for your landscape needs

Excellent work. Had several trees and stumps removed. They removed the trees and hauled away all debris. Very friendly and professional. Highly recommend

There workers were very helpful and friendly. The work was done quickly and efficiently.
They were also careful not to damage the lawn. I highly recommend them.

It took about a month after our deposit for them to come do the work. At first I was annoyed, and a little concerned. But then I realized that they are simply VERY busy! They are good at what they do. They would have been done with our job in one of rain and thunderstorms hadn’t interrupted the day. They took out approximately 20 trees, ground all the stumps, plus a couple extra stumps, and cleaned up some over growth in our yard. They did a good job getting as many roots as possible and leveling the areas. We have some fine tuning to do, but that will be done with some new landscaping. This is the second time they have completed work for us. Great job at a reasonable price. Workers were all professional. My advice- hire them - but be patient- they are in demand!

I'm a neighbor to a client of your at the Waterford oaks neighborhood. Ive asked your crew several last year and twice this year to not
1- blow the mulched clippings into my property. They have weeds and I'm trying to keep my lawn weed free. As your crew(s) mow and constantly push the weeds onto my property my plan i have cannot keep up and they then spread. My hired company has stated such as well.
2- In response to not blowing it into my lawn, now the crew(s) unevenly cut and scalp onto my property. The fence pictured is surveyed too town code 15 feet to the line. Permit too, due to drain pipe easement.
Please stop.
Thanks

This was my first time using a lawn care service and Jones Curb Appeal did not disappoint. They went the extra mile by recutting the first cut as the lawn had not been cut in a while. The trim work was great as well. They were very accommodating! I highly recommend them.

JCA Outdoor Services is an excellent and very professional company! Their crew did a great job of tree and debris removal. We highly recommend them! Gene and Connie Lackey.

We have had many positive experiences with Jones Curb Appeal. This event was a 60' tree removal and stump grinding. Work is excellent and the people are always helpful and positive - a real PLUS! We will see them in the spring!

We received prompt and above and beyond work on our property. The crew did an amazing job clearing trees and brush hog work. They were also kind and considerate. We recommend them to anyone!

I had a tree removed. They did a great job and the clean up was perfect. They also remove my leaves. They did a good job. It will take two or three more visits to have the yard cleaned up. But if prior years are any indication of what the yard look like in the end. It will be great.

The Jones Curb Appeal team did a great job carefully removing a fallen tree off or my gazebo and patio. They are professional and safe and provided a fair price. They had the right equipment and experience and were able to take care of it the following day after reviewing and quoting the job. I highly recommend them!

We hired Jones Curb Appeal to remove three large trees and grind out the stumps, and they did an outstanding job! The team worked with professionalism, efficiency, and care from start to finish. Everything was handled safely and thoroughly, and they left the property looking clean and well-kept. Excellent service all around — I highly recommend Jones Curb Appeal to anyone needing tree removal or landscaping work.