M&J Services

Very Rude service, field manager Mike is incredibly argumentative. Not sure if he was having a bad day or what, but horrible attitude. Called them off of the strength of one technician who I had encountered previously but the receptionist and field manager were very unprofessional.

Poor phone customer service, technicians were good but management was not. Older lady answering phones and Mike let you know through their communication ability they don't know how to respectfully communicate and or have better things to do than answer customer questions. Over-priced services as well. got 3 different references in area that offered more for less.

Technician was @ my home for maybe 5 minutes. Technician didn't even look at the inside of my unit, did not check the upstairs unit, but alleges I hadn't conducted preventive maintenance and my coils were allegedly really nasty and he was unable to diagnose my system unless he: 1. Completely took my unit apart and flushed my system to clean it and I needed to pay him $587. 00. Technician alleges he took pictures of my unit, not sure how that's possible when he didn't even remove covers from my unit. Technician didn't realize he was being watched while he alleged he was working to his company values. Needless to say, because of this Technicians demeanor, this company lacks integrity. Company was not concerned with what was really going on, but with them receiving their payment. Most people know you don't flush freon in a system, not to mention this unit was newly installed 2 years ago. Beware of this company.

Update: In response to the owner, What you fail to realize is I was on the phone from the time Trey rang my doorbell, until the time he left. It is also noted, that as I previously mentioned, as a company you just take the word of your technicians and are not concerned with all sides of the situation. To suggest I am lying to you is absurd. As a owner/field manager you never asked me what happened. You were only concerned about some alleged pictures your technician said he took. It's always a good idea to get all sides of the story before drawing a conclusion. Not only were you not at my home, you also was not on the phone when Trey was speaking to me directly. The only reason I received a call from your company was to remit payment. I paid you. That's what matters to you most. Thanks for sharing. Best wishes to you and your future business endeavors. It's Unfortunate we were unable to establish a good business relationship.