Reviews of local pros in Tabb, Virginia

Sears repair man was very professional offer great advice hopefully insurance company will help getting my fridge tepaired

Joshua arrived right on time, quickly surmised the issue and provided a much needed cleaning of our unit in addition to replacing the failed belt. He epitomizes the level of service, friendliness and professionalism I have always associated with the Sears brand.

I scheduled an appointment for A/C service and it took a month for the technician to get here, but the service was great when he finally arrived.

Mr. Derrick is an exceptionally competent and professional technician. He is personable and knows his repair business. If we are in need of Sears Repair services again, we will be sure to ask for him.

Joshua B was great and did a wonderful job very quick and great customer service.

Derrick was very friendly and knowledgeable about my appliance. Unfortunately it couldn't be repaired.

Derrick A. was very nice and knowledgeable about the Kenmore dryer! The service was quick and efficient. Thank you!

Although Lewis did a great job the dishwasher is still not heating, cleaning or drying the dishes. Also it is not desolving the detergent pod completely.

He was in a rush… excused himself for being abrasive due to the window of time he had before they had to charge the deductible…

Left because he didn’t have the part…

Came back when he did have the part…

Something was done and it’s working, but he didn’t brief me… he just told me he was done and left.

Excellent service by Luis M., a skilled professional who is also helpful and kind. Many thanks for the job well done.

The technician did an outstanding job.It was very helpful knowledgeable but everything that I ask him.I will not recommend you to the form is duties

Technician (Luis) was good, however, since my problem is intermittent, he wasn't able to do anything since the problem wasn't present during his visit. He did check the fan, temperature, and the general functioning of both ovens.

I would like for this trouble ticket to remain open for the next 30 days to see if the problem continues.

Thank you.

Scotty arrived on time and went right to work. He had called to let me know I was his next stop. Scotty installed the parts and checked to make sure things worked right. They did. Very respectful. So glad Sears sent a very competent service repairman to my home. Thank you Scotty! All this was done under my home warranty CHW.

Problem was quickly diagnosed and the repair completed. The tech was very friendly and polite.

The technician was fantastic. He was very pleasant and very knowledgeable. He suggested a good path forward. It was a very good experience with Mr. Derrick the technician.
The Sears process, and scheduling, was very impersonal and quite frustrating at times. At one point, I tried to get an update on when the technician was going to to arrive and the AI chat bot could not find my appointment. Very frustrating.

Luis quickly identified the problem with the leaking dishwasher and ordered the necessary parts. He returned promptly and repaired the leak. He is a very nice, highly skilled professional—the best. I am so glad they sent Luis.

Sears tech Anthony calls After 4 pm. He called and said he was not going to show to do the evaluation because he turned in the first evaluation that he did for the hvac system yesterday that was not turned in 2 weeks ago that he did. We had to cancel a doctor appointment because of this appointment. I was not happy that he didn't call and tell me in the morning that he wasn't coming. They also should have called and canceled this second evaluation because he now turned in his report on what's broken.
Anthony twice told me I can't be upset or complain and I have to be professional talking to him. He was busy with other customers and that's why he keep moving my appointment further out during the day and didn't bother to call me and tell me that he was not going to show up.
He informed me that as he said the first time he showed up that he was not there to fix anything. He did however say that today he fixed 2 other people's issues from the same original dated appointment. So there parts were ordered.
Yet he told me that he got injured and was out on medical leave for a week and that's why my report was never turned in. But he's saying 2 other people from that same original Saturday appointment weeks ago he when and did their repair. He went to their place and fixed there issues.
But I can't complain, I'm not allowed to complain and I have to be professional he says.

The first 4 times the appointments were scheduled, they never showed up. I keep being told by sears to bad get a new appointment. This has been going on since May. Then when this guy did show up a few weeks ago on a Saturday, he said he was there to do an evaluation and then would turn in a report on Monday. But it may not be till the end of the day because he was going to be busy getting to appointments.
Sears is taking my money every month. Yet 5 months later they still have not provided a service. Worst thing is my husband has respiratory issues that have now worse because of this and they are ignoring it still. I have made sure 5 times now that it's noted my husband is now on a breathing machine because they are not showing up. The hvac system is putting lots of dust in the air.
The tech said that there is a hole in the system letting all the dust go out thru the vents. It needs a return trunk replacement.
Yet with the know medical situation. Sears still is not doing their job. I keep being told when I call, just make another appointment. I have said 3 times I wanted a compliment filed. I doubt it was actually done. Nobody seems to call me back like I asked. I'm told that I am at the top for escalated issues and they are not g oing to do anything.

this is the second time they have been out to troubleshoot and hopefully repair my A/C unit. The first time there was no troubleshooting done other than a visual inspection. He mentioned that I would have to get a clean and maintain done, which costs more money. Which I paid in hopes that it would fix the issue. It seemed to at the time. However it stopped cooling again. I went out to look at the unit and found a thick coating of frost/ice around the pipe. So I called again for service. This time they no showed. I called again and had it scheduled. This time he comes out and he doesn't troubleshoot either. He then tells me that my coils inside of the furnace need to be cleaned. After some debate about the service he tells me that I can diagnose it using google. He was incredibly condescending and kept stating that he's been doing this for over 30 years. Anyhow he leaves and I get an email from sears stating that the service was completed and the recommendation was a cleaning and maintenance, which is not covered by my home warranty.
My A/C still does not work.
I use choice home warranty who outsources service calls. If they ever send sears out to my place again I will cancel my warranty policy.

Excellent service! The technician was prompt, professional, and got my washer working perfectly again. Couldn’t ask for better help.

Luis was an expert start to finish. He replaced the motor in my LG dishwasher. His knowledge with the LG brand was very evident. He was very warm and friendly - unlike many others in his profession. I would request his services for any future repairs give the option.

Technician timely and very knowledgeable. Unfortunately the microwave/wall oven model is no longer manufactured thus replacement part(s) unavailable. Also $249 too high for the bad news