Reviews of local pros in Vienna, Virginia

I had a three hour appointment window and was advised I’d need to be present for it. There was a pipe actively leaking in my living room which required several buckets to catch the water. I left work and called to make sure my appointment was still set. The person who answered the phone affirmed that it was. No one showed up and no one called to say that a tech would be late. I called 10 minutes before the end of my appointment window, at that point i was advised that the tech could not make the appointment. I did not bother rescheduling and went with a different company- ridiculously poor communication and a waste of time.

July 2019 and our 20 yr old A/C gave out. One of those 2 hottest weeks of the summer where it had been upper 90s for days. Anyway, on Thursday I got quotes from a big A/C company and from Home Depot, fine but after taking over an hour each and various people coming out to give me "comfort advising" they both said they couldn't install until Monday - too much business/customers ahead of me with the same problem. I checked the forecast and it was supposed to be right at 100F all weekend. So I searched again for someone to call, had about three places in mind - all like Millie's here and on yelp --> some really good reviews and some bad too. Anyway, one didn't answer and never called back but Millie's answered right away. I was honestly a little skeptical when they said they could get someone out the very next morning to do it and cost was basically the same (Carrier unit, I could tell from the #s that all the proposals were to install the same model/unit). But sure enough the next morning they arrived - earlier than they had said even - and knocked it out very quickly. Quite good techs. They didnt have any Millie's markings on their shirts or van so seemed subcontracted out, but they were good, quick, and got the job done. Were even quite gentle with some plants and fencing around the external unit - which honestly after a couple nights of trying to sleep in the basement with kids and not much luck, I really didnt care about any more. In short, yes I whole-heartedly recommend Millie's.

Our air conditioning broke on a 90+ degree Sunday in August. Millie's HVAC came out that night (Sunday!) to inspect. We needed a new A/C unit and they came back and installed the next day. Price was fair. The guys who completed the installation were friendly and did an excellent job. I was most impressed at how quickly they were able to come out to our house and complete the job.

I called at 6am for an appointment. Was told a tech would arrive between 11-2, they never called. I called multiple times asking for updates. At 2pm they said the tech would arrive between 3-6pm. I called at 4, 5, 6 they said I had "cancelled my appointment" due to computer error but someone could come from 6-9. They even confirmed with my tenant. Then at 6:15 called to cancel the appointment because they don't have techs from 6-9 can they come tomorrow. Seriously? They advertise as same day, emergency service 24/7 - yeah right! Worst experience ever. I wasted hours and hours of my day calling and my tenant rescheduled her work day too. Do not use this company. Not even an apology they tried to blame me for the situation! Awful.

We had a great experience with Millie’s. They were the only company willing to come out the same day (it was over 90) and then quickly diagnosed and fixed the unit. They also advised us to clean our units and showed our son how to do it. Before leaving, the repairman took the time to do the cleaning himself. We’ve had no other problems all summer

I have waited two years to write this review just to be on the safe side. My experience with Alan and Amit was really positive. They were the most straight forward HVAC contractor I have dealt with. Their prices were the best and most competitive but with that you wont a nice van with someone's face on it or get employees in uniforms which is fine because they knew what there doing. Two weeks after the AC was installed, we had a bad thunderstorm and yhe compressor got damaged. They were very responsive and came out fast and replaced it. I highly recommend using them if you are looking for a good value.

They told us we had a refrigerate leak and I would have to replace both units. We replaced both units earlier in July, we are in August and I've had to call them back twice because my units randomly stop cooling the house. They are definitely not a 24/7 service as they schedule me for next day instead of getting me a tech same day. I wish I would have shopped around before going with them.

My residential AC went out during the hottest summer on record. After calling the entity with which i had a service contract, as well as other entities from the internet, Millies have me the most comprehensive information, the best quote and the quickest, most excellent service. The team arrived on schedule, completed the work timely and within budget. I have had no problems since their service call, highly recommend Millies and could not be more pleased.

The A/C failed of course on the hottest day this year on an investment property that I own. I called and the technicians were dispatched within 12 hours due to the fact the tenant is elderly with respiratory issues. They were courteous and efficient and fixed the A/C in less than an hour. What I also appreciated is the fact that their office called me the next day to verify that the A/C was working and to check to see if the tenant was satisfied with their service. I highly recommend Millie’s HVAC and plan to use them again as needed in the future.

I really have two reviews, one for the service aspect of the work and another for the backoffice work.

1.) First for the replacement of my furnace due to a cracked heat exchange. The initial contact with Charles was very positive, he was responsive and professional. Was able to diagnose the problem quickly and work up a quote. There was also an issue of what equipment (furnaces) were available and he helped us through that selection for a next day installation.

The installation team showed up on time and the work performed was very good. Due to COVID and my Father-in-laws Leukemia I had asked the installation team to wear their masks the entire time, which they mostly did.

The cost of the installation was roughly $3,900 after taxes for a 96% 80,000 BTU unit.

2.) The backoffice charged me a 50% deposit and then the remainder on the installation day. A month later I was again charged for another $1,974. I called the backoffice and the office manager Kamal Sharma spoke with me and indicated that a "new" backoffice person made a mistake. He indicated that they would refund in 7-10 days, but that the bank would hold it up for 30 days. I approved of a refund, and then called the next day to confirm as well as get a receipt. Mr. Sharma was very unpleasant and said I just had to wait. I don't agree that and confirmed with Chase (the card I used) that he could have processed the receipt immediately.

Here it is 1 week later to the day I notified them (Feb 14, 2022) and I still don't have a credit back from the company. They did send a refund receipt on Feb 18th, 2022.

Overall, I won't go back to this company again. The backoffice made a mistake and I had the burden of an additional $2K on my credit card. Not acceptable and should have been resolved in a more friendly manner in my opinion.

Do not contact Millies HVAC service to resolve your heating system problems. They will misdiagnose your issue and not even provide you with a quote in a timely manner! Take your money elsewhere!

I had a heating system issue at my home and contacted Millies HVAC on New Year's Eve to diagnose the issue and provide me a quote for the repair the day of service. They were kind enough to send a technician on January 2nd and luckily it was a warm week for January, so I wasn't in much of a rush.

Millies HVAC mentioned that I should expect a surcharge of approximately $60 for a technician's visit that would also go towards the repair of my heating system. This isn't a problem because it is how many services operate.

The technicians initially misdiagnosed my system by informing me that both of my control boards had to be replaced ($$$). The technician then mentioned later on that my electric heat kit was faulty ($$$) and that my control boards were actually fine. I found this odd because the only heat that was originating from my house was due to auxiliary heat - and not the heat pump. The auxiliary heat and the emergency heat originate from the same source and I knew that wasn't the problem because the emergency heat function in our house also worked.

The technician mentioned that he would provide me a quote within a few hours after leaving. Upon reaching out to him later in the day, he mentioned that his supplier was closed due to the observed holiday and would provide me with the quote the following morning. I recognized this issue and knew that it wasn't a problem.

The next day still goes by without a response from the technician. Then on January 4th at noon I contacted Millies HVAC over the phone and requested the quote. The supervisor told me that he would email me the quote the following morning because he was going to go out for lunch!

I ended up replacing the capacitor the following day of my unit and it resolved all fault messages and error codes and my heating system is working as expected.

I experienced awful service from Millies HVAC this past week, and my family and I were lucky that it wasn't freezing outside. They refused to give me a quote in a timely manner and the quote I was expecting was for an issue that would not have resolved my heating system problems because all that had to be replaced was my capacitor.

They gave me the same bologna they gave someone else that my technician is on an emergency and can't come today like they promised. I have to go another day in 95 degree heat without air conditioning. They say 24 hours a day 365 days a year on their invoice. I guess that is except when your technician is busy with someone else. They didn't even bother to call to tell me they could not come as promised. I had to call them. I will not be using this company again.

Except the the guys who hardly spoke English, or maybe no English at all, I am very very unhappy with performance of this company. including Sales Person, The person who sent me the contract, the person who showed up just one time on my property, they all lied in one way or the other. Even this person sent me this email to write a review.
Shawn Taylor: I never said I liked the work!
They were not on time, at all, Price was high and I had no choice because at 110 degrees Saturday afternoon I had to get it fixed, Sales person left me no option, but buying a new one and said it will be installed within the next 4-5 Hours. Well it took ten hours and I (73 years Old ) had to stay up till 2 after mid-night.
The three guys who installed the air condition were very nice people (nothing against them), but, did not have much of training. Were not experienced installers. none of the guys had a license. when I requested to see license, they showed me a home improvement license from State of Maryland.
No one from the company (being experienced ever came to inspect the work)
My advice for future customers is do your shopping around, and put timing on contract. Make sure you inspect and require proper licensing for the work this company wants to do for you

My AC was not cooling the house. Contacted Service doctors, AKA Millie's HVAC in 062021. They recommend to replace my HVAC and furnace but did not recommend replacement of evaporator coil. In 2022, start of summer season, AC was not cooling the house again. The unit had no freon indicating leak that was left undiagnosed. For 2 visits they filled with unit with Freon and eventually on 3rd visit told me I needed the evaporator coil replaced. They did not show up one appointment and delayed another appointment at last minute. Unfortunately, they misdiagnosed and I was changed with an additional amount to pay for evaporator coil. Poor service by acting manager, Kamal who refused to bring this issue up to owner and stated I can only speak to him. Of note, the technician notified the owner at time of leak who did not pay much attention to what the technician was saying, indicating they made a mistake by not replacing the evaporator coil. Would not use this company again as they lack to take responsibilities, not showing up/delaying appointment, poor diagnostic assessments, lack of professional behavior by acting manager and owner does not want to be involved when there is an issue.

HVAC was leaking water so I called Millie’s in August 2019. The tech came out, checked the Freon gauge outside, and visually inspected the inside unit. After a total of 10 minutes on the property he concluded the unit needed to be replaced due to a Freon leak. Total cost $2500.

After he left, I googled Freon leak and all articles stated that the root cause should be detected (i.e. identify where the leak was). This was not done. I then called a small local HVAC company for a second opinion and they conclude that there was a clogged pipe, not a leak. He added a cartridge to the inside unit (repaired it) and said I was good to go. Total cost $200.

Millie’s called me a week later to follow up on the replacement and close the sale. I told them it was fixed and that I felt the tech didn’t do his job. They insisted I still needed to pay the diagnostic free, which I reluctantly payed.

It’s now September 2020 (1 year later) and I am happy to report that I have not had an issue with the HVAC since. If you want an HVAC replacement, maybe these are your guys. If you want your HVAC accurately diagnosed or fixed, I’d look somewhere else.

Update: it’s now September 2024 and HVAC still has no issues.

Fabio

Terrible!!! Got an AC from them two years ago, it was leaking and caused water damage. Called them to check it out, told me they had to cancel due to an emergency. They were suppose to come the next day, never got a phone call or anything. Called them they informed me that they left me a message and called, I had none! They said they would come the next day, same issue! I called them an hour before and they said they would come without calling. They never showed! Called them back and they told me they called and left a message, once again I did not a missed call or voicemail!

The worst they charged 300 dollars still did not fix the issues all they did was fix the wire and did not even do a good job it has me another 600 dollars to fix the rest of the system by someone else

This company stated they would install a brand new Hesting and A/C unit in my mother’s home. They never pulled permits or installed a condensation pan. My mother is elderly and instead of doing their job correctly. They half way did the job and refused to meet the code standard set by the state of Maryland.

27Jul Millie’s HVAC inspected my AC unit and diagnosed my compressor had stopped working, thus the reason cold air was not being generated by the unit. They recommended I replace my AC unit, emailed me a quote of $ 8,000, insisting on a $3800 upfront payment. 29July they installed what I assumed was a brand new HVAC unit. This unit did blow out cold air, however after the recommended time of 4-6 hrs according to Supervisor Charles, though the thermostat was set to 68° the condo temperature was 77° in the unit. 01Aug I contacted Charles to make him aware of the nearly 10°temperature discrepancy 3 days post-installation. 02August a service technician diagnosed the blower would need to be replaced. Charles communicated this is a $2,000 charge that I would not be billed for. I continued to follow up with Charles to get an appointment for the blower replacement but he ignored my phone calls, then responded via text I needed to talk to a Kevin Wells on 06 Aug. From 06Aug - 16 Aug, I had multiple conversations with a Kevin Wells and a Shawn Taylor who set up FOUR appointments for blower installation with no technician showing up each time. I was also told if the blower installation does not fix the issue I would need to have a new FURNANCE installed which lends itself to question why I would need a new HEATING system for air condition issues? In conclusion , my guess is they never intended to finish the job and instead kept giving me excuses about the blower/part not being available. As of today, it has been 2.5 weeks since they installed my HVAC unit, collected their $8,000 in full, and have not resolved my HVAC issues and seem to not have the ability to call back and provide the next date of service to finally resolve my ongoing HVAC issue.

This has to be the least professional operation out there. I bought a new AC unit in 2022 with a 10-year warranty, and there is already a leak in one of the main lines. Because it was found by someone other than Millie's (read: building HOA maintenance) - and despite the fact that the unit itself was not touched or attempted to be repaired by anyone else - they claim that the warranty was voided and any work would require full replacement at full cost. This is not anyone you want to do business with. Dishonest people who do not deserve your business.

Had a completely new system installed in 2021 and was relatively happy with the quality of work and the actual technicians doing the work. The biggest negative is scheduling and follow-up. When we needed service on the unit, an appointment was scheduled and 10 minutes before the appointment window, got a call "the technicians truck broke down". Not sure if they outsource scheduling, but that portion of engaging with Millies has led me to find another business to work with.