Water Damage Restoration reviews in Vienna, Virginia

This is the company I call for any water damage. They are quick to assign a crew to my property and have helped me in multiple instances.

More than 5 stars!!! Unfortunately we had quite a bit of water damage at our home. Our bathroom flooded our third floor and seeped through the drywall to our second floor. I called flood Doctor and explained what happened. They were able to bring in dehumidifiers, fans, and perform an assessment on where the water was IN the walls. Our entire third floor bathroom had to be ripped out and replaced. The tile, vanity, and carpet in the third floor hallway had to be ripped out and replaced as well. On the second floor of our townhouse the drywall for our dining room, living room and electrical (fan and kitchen lights) was also effected by the water damage.
We had to make an insurance claim and they worked with our insurance company every step of the way and kept us in the loop at all times. Between phone calls, texts, and many many questions they were AWESOME! No matter what time of day time of day or night (trust me I work nights) they were always able to help.
The construction that was done with DAR restoration is impeccable. In an unfortunate situation, flood dr and team exceptional. I would, and have recommended Flood dr. And DAR Restoration to anyone and everyone! Thank you for putting our home back together =)

Our basement flooded this past winter due to a pipe freezing and bursting. We were out of town and by the time we got home two days had passed and our basement had turned into a pool. We called Flood Doctor and they were on the scene in no time.

Their backend staff was very well organized and worked with my wife and I to schedule all the different times they would have to come and go over the next month. Our entire basement was demolished and restored in just 30 days.

They also helped us with insurance company paperwork and red tape. The office staff was well prepared when it came to providing our insurance company what they needed. A dropbox file was created and all their daily readings and work-logs were updated for the adjuster to see. He never had to bother us and ask for pictures or measurements.

I will include some pictures for reference.

Flood Doctor was called after heavy rains flooded our basement. They came out immediately and started working. They packed out everything and moved it out of the basement. After which they extracted all the water from our basement and placed equipment there for several days to dry everything. My mother and I were very pleased with the level of professionalism and responsiveness of the flood doctor crew.

Their team at the office was also just as helpful when it came time for us to file an insurance claim. This being our 1st claim for our home we had no idea where to start. They documented everything and gave us everything that they knew our adjuster would want.

If you are ever faced with a flood in your home, our family highly recommends using Flood Doctor of VA.

Had water coming into my condo from a unit above in Arlington. There was water damage everywhere, mostly in the ceiling and such a disaster. Looked for a restoration company and gave Flood Doctor a call and told them about my emergency. They said they could be there asap and work 24/7 to get me all patched up. Very happy customer here!

The flood doctors are great. Frank and Steve were amazing and very professional with helping to fix my house after a flood. I would recommend anyone with flood related issues to contact them immediately.

I contacted Flood Doctor to come to my home and performed water mitigation services due to a hot water tank leak in my finished basement utility/laundry room. My whole basement was flooded.
When I first contacted Flood Doctor , the representative that I spoke to was so claming. They really took the time to hear my concerns and understand what I was going through. I was able to schedule services the same day, which was a huge relief. The technicians arrived within the estimated scheduled time frame. They inspected and took pictures of my basement. Due to the amount of damage caused by the flood, they were able to help move furniture/contents and remove the all of the damaged carpet/pad in my basement. Flood Doctor even hauled away all of the wet carpet and padding. Then drying equipment was set up. They monitored the equipment each day to assure they were not leaving any room for mold to growth.

They then provided water damage remediation, including removal affected baseboards and sections of drywall. On the last day of services, the technician performed a final walk through of services for my basement.

Every visit was scheduled around my availability and with professionalism. I would highly recommend Flood Doctor to anyone.

A waterfall started streaming from my neighbor's ceiling at 1:30 A.M. While dealing with the leak from the condo above, she called Servpro; that was a mistake! The person that answered was useless.
We hung up, searched, and found Flood Doctor, which should have been our first call. Frank answered the phone and was AMAZING! Within an hour (at ~2:30 A.M.) he had assessed the situation, assembled a team and dispatched them. Dave, and crew, arrived and immediately tackled the damage. They were polite and professional; a true delight to interact with.
If you're in the need for water damage restoration services, don't waste your time calling anyone else, go with Flood Doctor. You won't regret it!

Awesome experience working the the guys at Flood Doctor! As you can imagine, water and mold damage to a house can be a seriously stressful situation. I had no idea what to do when I realized my home had flooding and mold problems. THANK THE LORD I called Flood Doctor. They're professionalism and ability to take complete control of the situation was the biggest stress reliever. The entire time I felt like my home was being taken care of, and that I could finally relax about the situation. Flood Doctor repaired the damage to my home quickly and affordably. THANK YOU FLOOD DOCTOR!!

Significant leak in the kitchen! The water damage repair service provided by Flood Doctor was excellent. Expert technicians took care of everything. Reliable and stress-free!

I recently had an upstairs neighbor's toilet overflow into my condo in the middle of the night, causing damage to my bathroom and kitchen. Marcus from Flood Doctor came out to assess the damage almost immediately after I called, and had a crew come to my place two hours later to do the immediate mitigation, with the full remediation and demolition following. After a covid-related delay, insurance sent an adjuster out this morning to view the damage, and he commented that the restoration company had done good work. Marcus was very responsive, knowledgeable, and helpful throughout the process, and made a stressful situation as easy as it could be.

Flood Doctor is very knowledgeable and I would use them again in a heartbeat. They also respected COVID regulations and I took comfort in that. Don't hesitate to reach out to Restoration Doctor and ask for Steve should you need any of their services!

What a lifesaver! Flood Doctor turned a stressful situation into an easy process. Their team was professional, efficient and caring throughout the entire restoration. I couldn't be more satisfied with their service!

Met with Steve to review a potential problem. He clearly answered all our questions including whether we had mold in our concrete floor. He was very personable and honest. There were no high-pressure sales. Would definitely recommend Flood Doctor.

After a pipe burst in my kitchen, I called a water damage restoration service. They were incredibly understanding and worked tirelessly to restore my home. They even disinfected the area to prevent mold growth. So grateful!

I've been dealing with Steve at Flood Doctor since we had a sewage backup in February. He came out on the recommendation of the plumber. Steve has been professional, proactive, and communicative, while our insurance company drags their feet. Based on my interaction with Steve alone, I would recommend FLood Doctor. Thanks Steve!

While I was house sitting for my parents, a pipe had burst from the recent freezing temperatures and flooded the basement. Flood Doctor came in immediately and restored the room completely to its original condition all before my parents returned. Employees were professional and knew exactly what to do. I highly recommend using this company!

It was the middle of the night and I had no where to turn. There was no hesitation when i called and Frank said he would have someone on the way. When Dave and his team got there they got everything set up and the fans started. Dave was awesome, he took the time to explain what needed to happen. He was professional yet empathetic to my situation. Once i was in touch with my builder and have everything set with them to begin repairs Dave was patient and said he would come to get the fans whenever I called and there was no rush. I am so glad I called Flood Doctor instead of any of the other remediation companies. I hope I never need to call them again but if water finds it way into my condo again I will know who to call. Thank You!

With honor and respect, I want to take the time to let as many people as I can know how wonderful this company is. What started as an unknown leak turned into complete restoration over a period of 6 days. Steve and his team took control and told me to "trust them" and I am so glad I did. Not only were they consistent but they also recommended to multiple companies to help get this location back in business. The pricing, time, patience, kindness everything you want out of a company you can find here.

"Excellent service! Flood Doctor did an amazing job restoring my home after mold damage. The team was professional, efficient, and went above and beyond to ensure everything was taken care of. I'm extremely satisfied with the results and would highly recommend their services to anyone in need of mold restoration."

I heartily endorse the water damage repair company I worked with. After a sewage backup, they cleaned up the damage and restored my carpets with amazing efficiency, thoroughness, and promptness. They even kept mold from growing.