Contractor reviews in Virginia Beach, Virginia

I live in St. Paul, MN. I had Groundworks, formally Innovative Basement Authority, 2 years ago, to fix my basement, but to date, my basement continues to have a pool of water whenever it rains. They take up to a month to call me back and the 2 times they came to repair, all they did was putty up the leaks!!! IF your putting up the leaks was not working, wouldn't your company do something else to repair my basement, instead of just telling me that they cant do anything else?!?! I paid A LOT of money to use this company, and they haven't done anything to do what they said they can do! I would NOT even give them one star, BUT it wont allow me to post this review unless I give it a star, not fair!!!!

We had issues with the concrete around our pool becoming uneven and causing trip hazards. We contacted Groundwork’s and their team, Alex Young and Garret Beck came and did a fantastic job. They were very knowledgeable and worked well together, and with us the whole time. They kept asking if we were satisfied with how the project was turning out. Although everything couldn’t be set perfectly, they illuminated the trip hazards. We are so grateful and pleased we called them. Highly recommend!!

DO NOT USE THIS COMPANY or their subsidiary, JES Foundation repair.
I contracted with JES Foundation in 2022 for a French drain and sump system installation based on a hard sell from their salesperson. I received a “free” estimate but was told the instant he walked out the door the price would go up by $10,000. I needed the work done as I was actively having water seep into my house. The installation was done and the water issue was remediated.
In July of 2025, we had a very bad storm. The sump system sprung a leak and caused damage to my basement. I contacted JES, through the Groundworks customer service line, and had a technician come out to review. He confirmed the failure and that the damage and repair was covered under the Groundworks/JES warranty. He took pictures and said he would report to his boss and they would have someone out later that week to perform the repairs.
It has now been over two months since the damage and visit by the technician. NO ONE has come back to actually perform the repairs. I have called Groundworks and JES repeatedly. The general manager of the JES location near me has spoken to me once to confirm that JES should do the repairs – and then I never heard from him again. I have called numerous times and am always told “he’s in a meeting” or “he’s away from his desk” and that he would call me back to schedule a technician to perform the repairs and he has never done so.
I’m now considering other options to try and get my sump system and basement repaired.
I repeat, DO NOT USE THIS COMPANY.

Matt from the Manchester office arrived early (thank you) and did a great job assessing our problem and carefully and thoroughly explained our options for the work we need to be done. We would definitely return to Groundworks for future work we might need. Thank you Matt!

Came out in June and gave us an estimate did the job collected great. About 3 months later we had a problem called them for Warranty work They put us 3 months down the road. They can’t get it till November that just seemed a little off to me. I just hope we see them November and no problem but until then I’m not giving them a good rating due to their guaranteed work

Guys did a great job of levelling up our concrete porch on side of house. Installed 2 piers and levelled up nicely. Tyler Kent, Devon H and Darlin M were very pleasant to work with.

Basement gutter and sump pump install. Very informative throughout the process, Gunner and crew did great job and cleaned up area. Aaron handled a small issue needed in a prompt manner. Quality company

Dylan was great. He took time and explained in detail all the aspects of the business. When he was through, I feel like I could build a foundation. It was like talking to an old friend. A company is only is as good as their employees. Dylan does your company proud.

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I want to shout out to Austin Holt for his professional manner and congenial personality who was respectful in and outside of my home. He carefully took New measurements after foundation work of four months ago and showed and explained the differential numbers. He then took care of some unfinished business left over from when the work was Initially done.
He also spoke about the possibilities of doing some corrective driveway work.

Bryce and Christian did an excellent job explaining the work they were going to perform and answering my questions before the work started. They injected the PolyRenewal so that the driveway and sidewalk tripping hazards are gone. They went above and beyond to ensure I was happy with their work. Thank you!

I had my sidewalk, walkway, and cement patio fixed. The company and workers did a great job. Professional and knowledgeable group.
Work was done on a timely matter. Thanks to Matt, Nick, Stacey, Jose (the other guys with Jose).

Think Twice Before Hiring Groundworks

I hesitated to write this review because, to be fair, Groundworks has some genuinely good employees — I met a few and appreciated their professionalism. But this review isn’t about the people. It’s about the company itself.

A few months ago, I hired Groundworks for foundation repair. The total cost? $20,000. A serious investment, but one I believed was necessary. Before the work began, I had Air & Drain Works perform a hydrostatic test to check for plumbing leaks. The results came back clean — no issues.

After Groundworks completed the foundation lift, Air & Drain Works returned for a post-test. That’s when the trouble started. The lifting process had caused a leak. A costly one. The repair estimate? Over $10,000.

I reached out to Groundworks multiple times, hoping for some accountability or at least a conversation. Nothing. No returned calls. No follow-up. It’s amazing how responsive they are when they’re trying to win your business — and how silent they become when you need help after the fact.

So here’s my advice: if you’re considering foundation work, look elsewhere. Find a company that stands by their work after the job is done — especially when their actions lead to expensive consequences. If this review makes even one person reconsider, then maybe Groundworks will realize that ignoring customers after the check clears isn’t a sustainable business model.

Update to previous review: Groundworks to the Rescue – A Company That Truly Cares

I rarely revise my reviews, but in this case, it’s well deserved. Groundworks reached out to me directly and offered a resolution that was more than satisfactory. Their willingness to listen and make things right showed me that this company genuinely cares about its customers.

The quality of their work has never been in question—it’s excellent. What impressed me most was their commitment to standing by that work and ensuring customer satisfaction even after the job was done. If you ever encounter an issue, give Groundworks the opportunity to resolve it. I’m confident you’ll be glad you did.

From the ground up, Groundworks proves they are the best.

Howard came by for an inspection in California and initially things went well. He explained the technical aspects clearly and provided a rough cost estimate. However, when I said I needed time to think about the project, his demeanor changed abruptly. He turned away and started leaving immediately. When I asked how I could contact the company, he appeared upset and responded in a way I did not expect from a professional. The sudden shift in behavior was surprising and disappointing.

Sergio came out to our house and was very professional. He listened intently to everything we told him. He did a very thorough investigation of our home and help identify new areas of concern. We never felt rushed or pressured. He offered his professional advice. Sat down with us and explained the whole process as well as the finance options. I would gladly recommend Sergio and groundwork’s to my friends and family as well as those in my community. Awesome job so far. Thank you.

I live in Aransas Pass I had GROUNDWORKS do foundation work to my home on 2/2/2025 and I highly recommend this company am very pleased with the work they did to my forever home . David Gomez , Mike Aleman, Jordan Sneed and Gustavo Zamarron were very professional and I am very impressed and pleased with the work they did to my home . Thank y’all so much. I would definitely recommend them

I would like to share my experience with Innovated basement authority today. Bryce Jacovetti, their inspector came this morning and did a complete inspection for where water was coming in the laundry room. He was very thorough and explained everything very well. I will for sure recommend him to anyone who needs an inspection for water problems. A very nice guy and easy to understand all his recommendations. Great guy!!

I recently had Alex Dennison, Certified Field Inspector, inspect our home due to some uneven flooring that I noticed a few months ago. Alex was very pleasant and professional throughout the entire visit. He conducted a thorough inspection of our home and took the time to explain everything in detail. I really appreciated how clearly he described the findings and reassured us that there was no foundation problem. His expertise and communication made the whole process stress-free. Highly recommend Alex for anyone needing a home inspection!

Ricky M, Dakota B and Logan H From Shamokin Dam/Ground Works
Did an amazing job in my basement in crawlspace. They were professional, courteous, and efficient.
I am extremely pleased and satisfied with the work they did and truly appreciate it
Christine E
Eynon PA

Mark Robichaud arrived as scheduled and met with us to review the situation with the water in the basement. Upon examining the problem, he immediately identified the source of the water through the humidifier on our heating unit. Mark reviewed our various options related to the basement and foundation. We were very pleased with his professionalism and ability to address our problem comprehensively. We look forward to continue working with Groundworks!!

Jefferson T, Franusio P, Jose, Alexander T Quion all showed up on time for Groundworks. They all worked together like a well oiled machine. They did a great job repairing my foundation and a great job on clean up too. I would hire them again.

Contacted groundworks for inspection concerning concrete pad leveling. Had the inspection done within a week. Had a little trouble with scheduling the work, weather and the likes. Front office was great to work with during this time.
Finally was able to get the work started. The tech, Colton, was great to work with on site, very professional. After going over what work was to be done and how it was to be accomplished, Colton started. The job consisted of leveling several slabs of concrete leading into the garage that had settled over time, a small job. He completed it in about 45 minutes. The finished work looks good and the concrete is back to it's original position.
I would and will recommend groundworks to anyone in need of concrete repairs. Pleased with the service I received from this branch of groundworks out of Bozeman, Mt.