Home Services reviews in Virginia Beach, Virginia

We had work done in the front yard and backyard. The back was a drainage challenge, to say the least. All work was done professionally and with great courtesy. The team that worked on our yard were diligent, hard working, and neat - at the end of each day they cleaned up everything. We are very pleased with Jack Frost, their staff, and the services they provided. Thank you!

Went in there today and looked at the mulch and rocks for my house. Spoke to the owner and staff, very nice and professional. Had a great selection of everything I needed and at a fair price in my opinion. The shop was clean and welcoming. Would recommend you stop in and see for yourself :) will be definitely going back! I placed my mulch order for delivery and will be getting the rocks soon.

Do not buy mulch from here. I've been doing mulch for years and bought 3 yards from here and the first time it rained, all the dye washed out. I called to speak with manager and I was told I'd get a call. No call, so I finally call back and got someone on the phone. They was very rude, kept making excuse after excuse. I was told it needed to sit for 4-8 hours before rain, which it did and I informed them of. Then I was told it's just a risk you take with dyed mulch and was out of luck. Finally I asked if I could speak with someone else and he said he was the owner. Wow, some customer service. I wish I would have read all the reviews prior to doing business. Seems pretty common, breaking peoples windows, selling unseasoned wood for seasoned, selling poorly dyed mulch and taking no accountability for anything. Avoid this place.
*Unfortunately we can’t put statement to their reply, but as stated in review, the mulch was laid well before the 4-8 hours you recommend. Stop making excuses and be accountable for selling cheap materials. The only people prospering is you guys. You lost a good customer by not doing so and not correcting your mistake. I’ll go elsewhere

We have been using Jack Frost as a principal material supplier for over five years. They offer something really great in the variety and quality of their bulk materials. Consistency is great, and the speed of service is excellent.

Thier delivery service on bulk materials is the easiest in the city. Receptionists are fast and accurate, the amount of material you recieve is precise, and the delivery drivers have demonstrated some great problem solving and show great care for customer property. On many occasions we have ordered materials last minute and gotten them within 24 hours.

The garden center is small compared to others in the city, but that's not a bad thing here. There is always variety for all types of plants, and the team does a great job watering and caring for them.

The staff here are great. Jeremy in the garden center is a wealth of knowledge for when you need help. Everyone that works there is a receptionist, and they are always great at the door and answer the phone. The environment is very friendly and professional.

Dump truck driver cut us off on the road, then flicked us off and tried to stop us and argue in the middle of the road!!! I have it all on dash camera. they weren’t using their signals and cut right in front of our car and we almost wrecked. Absolutely unprofessional!!

Very disappointed using this company for the first time and had a hard time getting mulch delivered correctly. The customer service was terrible Jeremy the kid in charge was very rude and made sure he continued to speak over me as I was trying to explain what I needed for my company. Then because he couldn’t strong arm me he told me that our company could not use them anymore. I’ve never been treated this way from a company not even a fast food chain. Apparently customer service isn’t their forte. There are other companies that would be glad to take our business and other lawn care businesses we know since you think customer care is a big joke. Thanks Jeremy for again giving a new customer a hard time.

I’m a home owner and I went there to get a load of sand in my little trailer. The guy operating the loader was not only rude to me when I was trying to park for the load (annoyed I didn’t know exactly where to park) but he proceeded to dump the sand all at once from high up to purposely damage my trailer. I understand they aren’t responsible for the damages, but the fact he did it on purpose really annoys me. They will never see another dollar from me.

We’re new to the area and recently discovered Jack Frost Landscapes & Garden Center—what a hidden gem! They have everything you could want for your garden. I found the cutest hummingbird feeder, and they even had live ladybugs for sale—how cool is that? The kids had a blast releasing them in our garden. Huge thanks to Cheryl for the fantastic plant recommendations, she really knows her stuff! We’ll definitely be coming back. Highly recommend!

This is the second time we have purchased hardwood to burn for the winter from Jack Frost. The first time, we received a "normal" amount of debris; dirt, saw dust, mulch and bark. This time, we received a ridiculous amount of this extra waste. I called them and they did not really offer a solution except maybe sending someone out next week to pick some of it up. They dumped the wood in my driveway where I normally park my vehicles and expect me to wait til next week for them to "maybe" pick some of it up? This was uncalled for and I will re-think purchasing from them again. Buyer beware!!!

They had a beautiful selection of the string of turtles!! They were so lush and full. Well cared for and waiting for new homes! Check them out today! You won't regret it. Sharol was the sweetest! Will be back soon ❤️

Overall not a great company to do business with. I purchased 2 trees (one ordered and one on site) and was told by Jeremy (store manager) it would be $75 to half the price of the tree to install. When I received the quote it was close to $600. After explaining my frustration to James (landscaping manager) he thought it was best I speak with the owner Beth. Mind you I didn't ask to speak with the manager he suggested this because of the mis information I kept receiving from Jeremy. The owner Beth made me feel even worse after just telling the story of what was happening. Finding excuses for the team versus being a leader. I never asked for a discount, return or anything! She spoke over me explaining that I was understanding things incorrectly which wasn't the case, her team was giving incorrect information. We ultimately just asked for delivery instead of install and they were gracious and cut the delivery price for us (again, i never asked for anything). When we received the trees the tree I had ordered from their grower was an easy install but the tree they had on site was horribly root bound. I dont have much hope for that tree but I'd rather lose the money on a tree than deal with their customer service again or overpay for what felt like being taken for a ride. I understand that you need to charge a certain amount when sending a team but your staff, specifically "managers" need to have a better understanding of the business.

Don’t believe the 1 year warranty they claim to have (when purchasing.) I purchased multiple 4.5 ft tall plants from there and half died within months. When I returned to get them replaced I was told they have no warranty on plants after 24 hours. Then after I got upset because I was told they had a 1 yr warranty like Lowes and Home Depot, he agreed to replace 1 with a 6in seedling that was less than half the cost. Dishonesty and not taking care of their regular customers is why I will never be back to buy anything from Jack Frost Garden Center.

Caused damage to my siding and would not own up to it. No damage was present prior to them coming for the very first time. I'm not trying to get free siding repair on preexisting damage, and it's obvious that the owner was trying to get out of any blame for it. Cancelled services. He offered free grass cutting instead. Honesty is a rare commodity these days.

Fantastic!!!!

We moved into a very well landscaped home about a year ago. We put a pool in the ground and that took a toll on the landscaping as did basic weathering. We reached out to Keith and he came to look things over. After a short consolation, we knew he was the right fit. He and his team were professional, timely, efficient and very talented! We couldn’t have been happier with the final result as well as the monthly up keep! We would recommend him and his team while heartedly!!

Great job! Very responsive and meticulous attention to detail! Highly recommend.

Great landscaping company. They do three of our properties and we love them. The crew responsible and they clean up after themselves and very nice guys. You’ll never go wrong hurry in Turf Master’s as Teddy their owner make sure all is well.

Great service from a professional team of landscapers. Would definitely recommend for the Williamsburg area.

So very pleased

Amazing lawn maintenance, always great service. Communication is phenomenal, you have any questions answer is always there in minutes. Cannot ask for a better company to maintain my lawn. Price is great! Look no further if you are looking for great reasonable prices. A+++!!! I appreciate the great service.

Have used them for multiple jobs ! Never had a problem. Very punctual and great and honest services