Reviews of local pros in West Point, Virginia

I would not recommend KJ Heaton and Air LLC. They came out to fix my central air, and the issue was with the TXV metering device. Instead of actually replacing or repairing what was broken, all they did was add more freon and told me the system was fixed. The original problem was never addressed, and my system still isn’t working as it should. Very disappointing service, and I would advise others to look elsewhere if you want your system properly repaired.

My 96-year-old grandmother lost electricity throughout her entire house.
K&J Mechanical came right out and corrected the problem quickly. They were timely, professional, and worked long and hard to get her out of the cold and safely back with power. Their compassion and dedication truly stood out. My family is very grateful for their excellent service, devotion, and kind hearts. We highly recommend K&J mechanical.

This company was sent by my home warranty. The worker who came out told us we needed a new coil for our heat pump and that it was leaking. The first step was to send this information into my home warranty and the estimate came back that we would owe 3.7k in costs because the company put in all this other “work” that needed to be done like bringing stuff up to code etc that was never mentioned to me at our initial appointment. The coil that needed replacing would be covered but not this other work supposedly we needed. This was very off putting to me that other things needed to be done was not mentioned to me in person and was just added on. It honestly felt like a scam. I called the company and the woman on the phone said it would take 24-48 hours to send me an email of an itemized list of what needed to be done but after 3 business days I was not given this information despite calling everyday for what the hold up was. I ended up having a highly rated company come out and turns out nothing is wrong with my unit!!!! It’s working perfectly fine we just need more insulation in our crawl space to help with the heat in the house. 3.7k saved!

As a caregiver for an elderly veteran, I am extremely disappointed with our experience. His air unit began blowing cold air, so we called this company for service. The technician was at the home for no more than five minutes before providing an estimate for several thousand dollars to replace the entire unit.

Thankfully, we declined the repair and sought a second opinion within 24 hours. The second company immediately identified the issue — the thermostat/fan setting had simply been switched from “Auto” to “On.” Once adjusted, the system worked perfectly. There was absolutely nothing wrong with the unit, and no replacement was needed.

It is very concerning that such an expensive replacement was recommended without any meaningful troubleshooting. As a caregiver, I felt this situation took advantage of an elderly veteran who relies on honest, professional guidance when making home repair decisions.

I strongly encourage others — especially seniors and their families — to always seek a second opinion before approving major HVAC repairs. Based on our experience, I would not recommend this company.