Appliance Repair reviews in Woodbridge, Virginia

I had a perfect experience with Mr. Farzad of DMV Appliance. (And Ms. Star was excellent with scheduling.) Mr. Farzad was on time (at the beginning of the service window!), knowledgeable, professional, friendly, and knows his business. My service was covered by a warranty. Highly recommend!

Technician showed up to my door and appeared to be deathly afraid of dogs. My dog is very friendly as I tried to explain and the technician threw a fit started cursing and refused service after I took the day off. I called to speak with a supervisor and no one returned my call. If you have a technician that has an issue with going into homes with dogs you should be letting the customer know. This technician stepped into my home then threw a fit cause my dog was barking at him. My dog is a service dog and has never bit anyone. Before anything could be explained the technician cursed at me and left. Very unprofessional and this company should have the respect of the customer and their technicians to ask about pets in the home. Especially if you are sending a technician out that is scared of dogs. Unbelievable.
DO NOT RECOMMEND!

I had a very disappointing experience with DMV Appliance.

- On their first visit (to assess my refrigerator), they removed many items from inside but left without putting anything back, which I had to do myself.

- On the second visit (to replace a broken part), they accidentally broke my glass stove by dropping something on it. While they admitted it was their mistake and replaced it at no charge, the process took almost three weeks, leaving me with a half-functioning stove.

- When the stove was finally replaced, it is not reassembled properly. There are gaps where food and debris can easily fall into cracks or behind the stove.

- On both visits, they left behind trash from the repair work instead of disposing of it, which I had to handle.

Overall, their work was careless, messy, and unprofessional. Their manners were poor, and they did not show respect for my home. Based on my experience, I would not recommend DMV Appliance.

I would strongly caution anyone against using this company for warranty service. We had a brand new stove, still under warranty, that was not working properly. They spent less than a minute looking at the appliance before immediately stating that it could not be fixed under warranty.

The level of customer service and professionalism was unacceptable. When I asked the technician for his name and his manager’s contact information, he refused to provide either. This is not what anyone should expect from a warranty service provider.

I manage a property and deal with vendors regularly, and this has been one of the worst service experiences. I have since reached out to GE and requested that they never send this company to my property again.

If you have an appliance under warranty, I would strongly recommend avoiding this company. They will not help resolve your issue, and their lack of professionalism makes the process even more frustrating.

Great and fast!
Recently had the hose of our refrigerator broken, it was licking water through the
filter inside the fridge and it was a disaster. Farzad did a great job coming in and fixing it. It was a very good job and we are happy!

My technician Farzad was amazing! It was a loose wire and he checked everything and kept working and troubleshooting and got my washer fixed. I highly recommended! 5 stars aren’t enough! Thank you!

Mustafa was patient and kind! He even showed me how to change the filter for future reference. I highly recommend his service.

Technician was courteous and helped make sure my washing machine worked correctly.

EDIT: Changing this to 1 star instead of 5 for multiple reasons.

1 - The technician, when he reconnected the washing machine hoses, reversed the hot and cold water hoses. I was able to fix this, but it took time which I didn't plan.

2 - Less than a week after the technician looked at our washer, the same issue happened again. This time, I am going to use a different repair company since DMV Appliance Service really didn't do anything useful.

Mustafa and another technician came out to repair my stove and did an excellent job. They arrived on time, explained the issue clearly, and walked me through the fix. They worked efficiently and had everything repaired in no time. Both were professional, courteous, and made the whole process stress-free. My husband and I truly appreciated the great service they provided.

Mustafa was an excellent technician. He went through and consciously troobleshooted the problem on the ice maker.
**Update** Mustafa not only fixed the ice maker, whatever he did made it whisper quiet! Ask for him by name. Our thanks Mustafa!

Great experience! Very knowledgeable! Stopped my washing machine from leaking. This was an insurance claim with Lowes. Highly recommend them and getting the 5 year protection plan from Lowes for all appliances.

Mustafa did a great job – so glad dryer is fixed. He explained the Problem, and showed me exactly how he repaired it! Cleaned up his mess and was very nice. Part of my warranty plan, so no price paid.

Mustafa Noori was awesome. He solved my struggle with my new ge dual wall mounted oven temperature. He was simply professional and knowledgeable. God bless him and his family in

Farzad mannerism and service was great. He clearly explained everything so my wife and I could understand. He ordered and promptly replaced the refrigerator’s ice maker. Thank you

Mustafa was very friendly and competent. I would give five stars, but my warranty company did not authorize him to perform the repair, so I cannot evaluate the quality of his work (but that was not his fault).

**NOT BBB ACCREDITED!!!** Scheduled an appointment online for 12/18 and a woman called me hounding me to move my appointment up. Guy came out on Thursday 12/11. The technician told me that the machine is working properly however after he left every load has not been spinning and draining all of the water making me do an extra spin cycle which I know is not normal. The lock is not working as well, as I mentioned to him but he told me that sometimes the lock doesn’t always have to work? Which to me is also a major concern with the machine. Also none of the lights are working except for the start/censor. How am I suppose to know if the cycle is done if none of the lights are on and the lock is not working? Not even the “cycle complete” light. The guy told me it was being over loaded and that he’s been working on whirlpools for years. I explained to him I do not over load the washer but he did not seem to care too much. My machine is now not working at all. Can’t even report this company sent out my Lowe’s to the BBB because they aren’t accredited. Did call and report them the Lowe’s though.

Upon reading more reviews it seems like everybody else with a warranty is getting the same treatment. Also had another company come out and several parts failed testing including the motherboard, but the guy “has been working on whirlpools for years”.

If I could give this fraudulent company negative stars I would. GE subcontracts with this despicable company. My glass stovetop started to form silver lines under the glass. The technician came out and sent in to GE an order for the top to be replaced. GE sent me the new cooktop which was in perfect condition. The same technician came out to install it. I asked him if he has ever installed a cooktop before and he stated only once because he cracked another customers. Right there was a red flag. When he was finished and slid my range back I saw a bunch of scratches all over the front 2 burners. I told him there are scratches and he said that it is from his gloves and they will come out and not to worry. I was in a panick. He had turned the burners on to make sure the stove worked. When it was still hot he took my paper towels and ferociously kept rubbing and rubbing the scratches! I begged him to please stop because it was making it 10 times worse. I never ever clean the top with anything but a soft microfiber cloth. I showed him what I use and he just ignored me! He took it upon himself to go under my kitchen sink cabinet and used about 1/3 of a bottle of Windex trying to get the scratches out. I told him he is going to have to replace the cooktop and he said this is the replacement. I told him you ruined it and need to replace the replacement. He looked me straight into the eyes and actually told me that I made the scratches!!! He proceeded to call someone speaking in Arabic and so I didn't know what he was saying. I was absolutely floored!!!! I never even touched it and also why would I want to ruin my own cooktop??? He said he would document that I did this. After I told him to leave I found screws that he never installed back!!! He is completely incompetent! He is the worst most horrific person I have ever encountered. I tried to call to speak with the owner and was told twice that he would call me and I have never received a call. If you care about your appliances run as far away from this so called appliance repair company as possible. If GE recommends to send them out ask for someone else immediately!!!

Farzad provided excellent service! The repair was fast, professional, and hassle-free. My refrigerator is working perfectly now. I would highly recommend him to anyone in need of appliance repair.

Mustafa Noori, our repairman, did an excellent job of diagnosing and fixing the problem quickly and efficiently. He was punctual, polite and knowledgeable.

I'm so pleased with the warranty service I received today! The technician Hashmat and his coworker were punctual and arrived right on time for my refrigerator repair. They were incredibly efficient, quickly pinpointing the issue with my appliance. What's more, they even had the necessary part on hand. It's wonderful when a repair goes so smoothly and professionally. I highly recommend DMV Appliances.