Constraction reviews in Auburn, Washington

James is wonderful to work with, positive, direct, efficient and honest. He fixed a problem that our recently purchased home had had for some time. We are so happy we found someone responsive and communicative. He is value for money too.

After working with a contractor previously for my master bathroom that was a complete nightmare, it was a huge relief finding this company. Their communication was flawless! We had such a pleasant experience with the design team and my bathroom is more beautiful than what I could've expected. I will most definitely be calling them again when I'm ready to remodel my kitchen. Thank you so much for the exceptional care and I look forward to working with you all again.

The Masseys were hired to do the renovations of the three bathrooms in our house. They were up front with the cost of hiring them for the project with Genessa doing the designs and James managing the schedule and works. They were east to work with. Quick to respond to issues and requests. The project came in on time and within budget. We're happy with the resulting work. We would recommend them for any renovation projects around the house.

Massey Home Services did an outstanding job installing our new hardwood floors, doors, and trim molding. Their expertise, professionalism and attention to detail were exceptional! Highly recommended for comprehensive home improvements in the Tacoma area!

We had water damage inside our master shower tiled walls. We had to have the walls, wood framing, floor and underlayment completely removed and replaced.
We entertained two (2) bathroom companies specializing in repairs and upgrades and two (2) general contractors with 5-star ratings.
We talked about the needed repairs inside the wall and explained the project in concise detail to all four companies.
The bathroom companies wanted to provide bids on their specialty bathroom products. Basically, bathroom kits they per-fabricate in their shop and install. Their bids were not concise and ambiguous.
One general contractor never sent a proposal, and one general contractor (Massey) provided a detailed scope of work and their bid. It was obvious to us, Massey Home Services listened, took careful notes, and provided us with a bid for exactly what we wanted.
The three bids were within a few thousand dollars of each other. Although Massey’s bid was the highest, their detail to scope made us feel they would deliver what we wanted. We made a very good decision. The details in their quote showed in their details in quality of work and the finished product.
All of Massey’s subcontractors did a very good job, professional, and polite. Their work is excellent. In summary, if you want to work with professional people and want an excellent job, I strongly recommend Massey. You will not be disappointed. James and Genessa Massey were a pleasure to work with and are very nice people.
Michael and Hana appreciate your work and thank you!

When my new house builder decided not to cover a couple issues that were not caused by us, James came to the rescue. He was very professional, knows what he is doing, provided great detail into how the job would be done and what to expect, and from what I can tell his prices were good. I will be using James for many other projects around the house (I am not a handy guy). He was always on time and responsive if I had questions.

I am thrilled with Massey Home Services master bathroom remodel. Their professional approach, design expertise, and project management were nearly flawless. James and Genessa's level of care and attention to detail exceeded my expectations. A 5-star rating is well-deserved for anyone in the Tacoma area, looking for exceptional work and personal touch.

We were looking for drywall repair for a wall that had some water damage. Called Massey due to his rave reviews online and now I see why. James was very professional but also pleasant on the phone & in person! He initially gave us a quote from pictures I sent him, which we were willing to pay, but after assessing the job in person then completing he graciously went down on the cost. I appreciated his honesty! James did exactly what we needed, in a timely manner, at a fair price. I couldn't wait to leave a rave review of my own :) Will definitely recommend to anyone I know in need of his services. Thank you

Great experience remodeling our outdated master bathroom! The communication was outstanding. James and Genessa were very responsive and it never took long to hear back from them. The project was high quality from start to finish and the small problems that came up during were all handled quickly and professionally. I would definitely recommend and use them again for other projects.

I just wanted to give a shout out to James and his team. We reached out to James for a consultation and possible remodel of our home. He scheduled a call and he called at the exact time he said he would. He asked lots of pertinent questions about scope, our wishes and timing. He suggested that it maybe something I could do on my own after asking questions about my wife and my backgrounds. He gave me suggestions and encouragement that it was the best move for us. He was genuinely concerned to do the right thing for us after our conversation. Said to reach out if he could help in any way. It’s refreshing to actually experience superior customer service in this day and age. Thanks James.

Massey Remodel + Design nailed it for us. From start to finish, their work was solid. The design was on point, craftsmanship was excellent, and they stuck to the schedule. Communication was easy, no stress. Highly recommend for their quality work and transformative results. Our kitchen is looking great now.
Truly an exceptional experience!

This is the team you call when you want a stress free kitchen remodel!

My wife and I are truly impressed with how Massey Remodel + Design to care of our needs and exceeded all expectations as first time homeowners.
James gave us peace of mind throughout our whole project even his team cared about every detail and turned our dream kitchen into a reality.
I look forward to starting our next project with them and thanks again to Massey Remodel + Design!

The Masseys were awesome the entire time we dealt with them, taking care of all the details we couldn't while we were busy juggling a baby with moving and full time jobs. Their attention to detail and insistence of quality work making sure we were pleased with the result made all the difference!

Thank you so much, we love our kitchen and the whole house! We will likely we back in touch for future projects and would absolutely recommend Massey Home Services to anyone.

My wife and I bought an older house and we had so many ideas on the upgrades we wanted to make, but we had no idea where to start. Massey Remodel + Design made it clear that they could assist us on such a big decision.

We are so pleased with the outcome! We love to entertain, and we constantly receive compliments on our remodel when our friends and family visit.

This company really cares about delivering quality!

Thank you for an amazing experience!

I had some major problems with my water pipes, and I hired James and Genessa to fix them and follow up with remodeling my kitchen and all bathrooms. So far, the process to design the remodel and select materials has been exceptionally smooth. Their organization and attention to detail has made the planning process easy and fun. I especially appreciate the honest and upfront feedback through every step of the process. I’m excited for construction to start, and I would highly recommend the Massey’s!

We are so happy with our new kitchen and baths! James and Genessa made this experience go smoothly and kept in touch throughout. We even finished earlier than we thought! All of the workers were pleasant and professional in their tasks. We can highly recommend Massey Home Services to create a lovely space in your home and will be calling on them again!

Genessa and James are a great team. They made sure we had a wonderful design that has transformed our entire home with its first major remodel since it was built in the mid 80’s.

After working with James and Genessa to remodel our kitchen, 3 bathrooms, and replace all the flooring and paint in our house, we can't say enough good things about them!

They are personable and easy to work with. Honestly they feel like friends now. Which is exactly how you want it to be when investing in a large project like this.

They are communicative. They never failed to check in with us daily, and were always available to answer questions. I also never felt like we struggled with miscommunication. They were always clear and transparent in everything they did, and they consistently kept track of things that we ourselves had forgotten.

They have fantastic attention to detail. Genessa has an eye for beauty, and an intuition for form and function. In so many cases we didn't know exactly what we wanted, and in spite of that, what she produced was better than we could have hoped.

They only work with fantastic contractors, and are unafraid to hold them to a high bar. We couldn't believe how exactly the end result matched the renderings.

They are dedicated. They stuck with us to the end, working through any concerns no matter how small. Where others might turn their attention elsewhere once the big ticket items are complete, James and Genessa truly understand the importance of the little things.

Perhaps most importantly, they know how to create a schedule and stick to it. Our project was done exactly when they said it would be. (In fact, it may have even been done a little early.) And their cloud based planning tool made it easy to see what would happen, and when.

We would wholeheartedly recommend them to our friends (and we already have).

We recently had our kitchen remodeled by James and Genessa and it was the best decision we've ever made. The entire process from design to construction was seamless and couldnt have been easier. Both James and Genessa were great about communication letting us know exactly what was going on throughout the process, having no surprises was a surprise in itself!

Genessa was amazing to work with on the design. She listened to our wants/needs making sure we got we what wanted, but also made sure everything was cohesive for a complete, beautiful kitchen. During the construction James was onsite multiple times ensuring the work done was with high quality and there were no mistakes. I cannot recommend working with Massey enough if you are considering having any work done to your home.

James and his crew were referred to us by our designer and tasked with remodeling our powder room to build in a shower that was not present before and provide a much needed refresh. From the beginning the estimate was provided up front and fair, a plan and timeline was set up and then executed flawlessly. My wife and I recommend Massey Remodel + Design to anybody looking for a home refresh who appreciates a contractor who has a plan, is on time and delivers as expected while doing great work.

We had a great remodel experience with Massey Home Services for major kitchen renovations, including removing a load-bearing wall. Contractor James and designer Genessa kept things on track, helping us with material choices so we weren't overwhelmed. They ordered samples and ensured our satisfaction. We recommend them to everyone asking about our remodel and will use them again. On-budget and on-time. Five-star service!