House Cleaning reviews in Auburn, Washington

We actually hired Merry Maids as a House/Apartment Warming gift for our daughter & son-in-law. We had their apartment cleaned & sanitized before they moved all of their household goods in. The scheduler & cleaners were very kind, thoughtful, & professional.
We are all extremely pleased with their service.

This Merry Maids branch has been cleaning my house every other week for over 12 years and I so appreciate the reliability, friendliness and hard work of the cleaning crews. Once in awhile something isn’t done quite right and the office staff is always very responsive and makes it right.

We’ve been using Merry Maids for almost 25 years. They’ve done a great job in cleaning our home. In the (25) years, I have only had 1 or 2 negative incidents and they were quick to resolve it.

Generally, the work is as expected. There are some items that leave me confused.

Example: One time, I moved some boxes from my carpeted bedroom. The carpet was vacuumed well but the trim along the carpet was left dirty. This was visible. When I pointed it out during my next appointment, I was told another vacuum had to be used to clean that. It was cleaned on that visit. There have been similar examples of obvious issues not being noticed or ignored.

The service overall is very good, And I am grateful for their positive presence and help.
However not all of the providers are thorough. Sometimes my house is spotless sometimes there are small errors like trash cans not emptied. Once in a while there's a big goof and had I not been there would have Become a large problem upon returning home after they had left. One example is a wood floor being left sopping wet after cleaning. On that occasion I happened to be home while they were working.

The communication by Merry Maids is outstanding. The office kept me informed about the appointment and I was able to follow the route to see exactly when the ladies would arrive. The ladies were friendly and efficient and my floors and bathroom sparkled.

The Auburn Merry Maids office was phenomenal. Mark went above and beyond to help resolve an old gift card issue. The team they sent to my house were nothing but professional, efficient, and responsive. The office called before the service (as promised) and after the service to confirm my needs were met. My entire experience with Auburn was wonderful. Thanks so very much. I'm a huge fan.

I've been using this company for weekly cleanings for almost one year. I've been called a meticulous cleaner myself, and my mother owned her own cleaning service when I was young so I do know a lot about cleaning. I have a child with special needs (Aspergers') and we keep our house, diet, laundry, etc. pretty much "chemical" free. I am satisfied with the products the maids use in my home, but do provide one cleaning product and tool each week, which they always use.

The reason I don't give five stars it due to inconsistency in the quality of cleaning. Each week one room is "special attention" and it seems like that's not adhered to. For example, this week my foyer and study were SA. My foyer ceiling fan was left un-dusted and the windows next to the door were not cleaned. The table there still had dog hair and wood chips underneath. However... my master bathroom shower was cleaner than it had been in a month and they dusted the rest of my furniture with extreme care.

Calling the office staff is always pleasant and they are great when I cancel cleanings--don't even ask why and just keep rolling. I am a loyal customer and will continue to work with this company. They need feedback to make improvements and overall they are a hard-working bunch.

"Shaylyn and co worker worked very diligently and meticulous. The price was fair for the quality of the work. If we decide to have a cleaning again. I would definitely ask for Shaylyn

Merry maids is a great company to communicate with about pricing and other questions you have 😀 i would totally recommend them to anyone who needs a good house cleaning 😀

Your two person staff were on time, quick, courtesy and professional. Have used Merry Maids for over a year and very pleased. Have done special move out cleaning a couple of times and have been pleased with their attention to cleaning details.

The Merry Maids have been doing a great job for me for more than three years. Besides cleaning my home well each time they come, they are always pleasant and friendly. They are the best.

Communication and everything was great with Racheal and I even checked out saying “very satisfied”. However upon detail inspection I didn’t see the level of cleaning service that I expected for $300. My new house was already cleaned by other professionals when we bought it but we wanted additional cleaning coz the switches and the outlets looked very dirty which I specifically asked to get those cleaned.
They said they cleaned the switches but it was the same to me, also missed other outlets like thermostats and other outlets located right next to the switches (checked and all dusty from the top). However the living area and kitchen and windows were clean and I appreciated that.
Also they had there plastic shoes on when they came out from the house after they cleaned and get into the house for inspection instead of taking off there shoes at the door.
I felt like I could have saved my $300 and kept the way it was if I knew that the cleaning service was just wiping of staff with a towel which I could have done it myself.

I gave 3* coz I felt they might have done a good job if I left them a checklist. I assumed standard cleaning covers removing dusts from light fixtures and other outlets which is not the case. I recommend leaving a note and list every little thing if u don’t list it they won’t clean it.

It's great to see merry Maids come reliably to clean up our house. Please make the bed so that the top sheet folds over the blanket by at least 8 inches.

Worst cleaning in over 35 years. Two person crew was nice and it was easy to communicate. They dusted very well, where they dusted. They missed my desk, desk lamp, and window sill. They did okay with the bathroom sinks, counters, tubs, mirrors, and showers - except they missed the top of the showers where the tile meets the wall. They said the vacuum they had was too powerful to use on our area rugs, so these were skipped (okay if the vac may have damaged the rugs). Problem is the three rooms with regular carpeting were left uncleaned too. After they left I used my inexpensive old bagless upright and picked up more than half a container of dirt from the carpets. Was their vac not working right? Was it bad technique? The rooms are small BTW. Next, I noticed the floors did not 'feel' clean. So, I used my old neutral cleaner and a 12x6 flat mop bonnet. The picture shows the results for the two bathrooms, laundry room, and by the sink, dishwasher, and fridge in the kitchen. This was after they said they had cleaned. **** Click on my name, From Brooklyn, to see picture **** They also missed the front of the fridge, and left the kitchen counters feeling rough instead of clean.

Was it the crew, bad technique, poor equipment - or a combination? All I can say is I got half a cleaning and was charged the full price - PLUS extra because it was the first time. I thought the first time extra charge was maybe for a deeper cleaning, but when I called I was told it was just an extra fee. Well, my wallet got a deep cleaning.

I asked for a 50% refund to cover what they did not do. Instead I was offered a supervisor to check the work the next time - and maybe a different crew. No thanks!. Why would I want them to come back when clearly the job was botched.

Maybe a different crew would do better, but using the same equipment and similar techniques is not likely to result in a better job.

Response to owner response:

Normally I would not do a follow-up to a response. However, this time I find it necessary. Your response has conflicting statements. NO, do not come back on 9-25!

The poor cleaning job did not become obvious until after the 24 hour window had passed. Yes, the house did have a sort of clean look, but until one felt the floors and kitchen counters, noticed the hand prints on the front of the fridge, and the debris still on the floor in one bedroom. it was not clear, while your people were here, that the job had been botched. The walk through felt rushed.

Merry Maids may indeed be highly respected nationwide, but this franchise left us cold.

Emily did an amazing job cleaning my home at the last minute. Especially knocking out those fussy rings in my toilet (hate those). Would definitely book her and her team again.

The cleaning service was good and on time as promised. However, they could have done more to clean the interior of cabinets and drawers. Overall, I am still happy with the quality of their work.

Me and my family look forward to Merry Maids visit. We have bi-weekly cleaning service with the same person every cleaning. She remembers all of our special request. She is amazing!
The cleaning is very thorough, in a short amount of time. The office interaction is very professional yet very personable at the same time.

The staff were very thorough and cleaning the spaces of my home that I needed taking care of. I left everything perfectly ready to go. It is such a help to have all of these details taken care of and not have to worry.

The gals were hard workers that checked in whenever they needed clarification, and they did a fantastic job! Our house still smells clean and fresh days later.

I paid to have this service done for my 22-year-old granddaughter who has custody of her half sister's in half brother. She needed help!!! She greatly appreciated your service but said they did not complete her list!!!
I am sure they did a good job and there was a lot to do but it sounds like it would not have taken too much time to clean the coffee table and some other things she wanted clean. And I guess they threw her window screens away!!!..... So that is a little over the top!???? I told her I would buy her new screens.
I want things to be very wonderful for her because I know she is overwhelmed and her and her husband are trying to do a good job for her three siblings and still be workers and give them good meals. It took a lot for me to convince her to use your service and I reassured her that your workers had the utmost integrity and honesty so she would not have to worry.
Thank you, Jennifer Green