House Cleaning reviews in Auburn, Washington

I have always written a good review for Merry Maids, because the lady who regularly cleans my house does an amazing job. Nicole pays attention to details and my house sparkles when she's finished. This review isn't to warn people away, but rather to advise them to be very careful when scheduling cleanings around holidays. Three years in a row my cleaning appointments at Thanksgiving have been canceled at the last minute. The Auburn, WA office seems to think a week before the day isn't last minute. After speaking to the manager, and asking for some kind of compensation she tells me she's not authorized to offer anything but assurance this won't happen again. Considering this is the third year in a row, and only now am I told in the past 30 years they do not work the day after Thanksgiving, it seems like they would tell people, or better, DON"T SCHEDULE APPOINTMENTS THAT DAY. Be aware that their scheduling appears to be automated, and management is not paying attention until it's too late. It would be wise to get a firm confirmation on your appointment. Call early. I wish I had. You'd think they'd be able to offer some kind of compensation, but I guess they don't care if they lose a long time customer. There are a lot of cleaning companies I could have chosen.

The experience was great! The girls did a fantastic job! I will 100% use them again! The price was perfect, especially for the amount of work they put in!

I hired Merry Maids to clean my new home before I moved in and they do a great job cleaning.
I then hired them to clean the rental home after I moved out. Buy was that a back saving and time saving for me.
Working full time and organizing at the new house, I just didn’t have the time or energy to do it all.
I will also use this company for my regular cleaning.

They were great. The girls were absolutely wonderful, came and helped us with a grandfather's house after he was in the hospital and it hadn't been touched in years and they they did the heavy lifting and the hard work and the amazing amazing ladies Emily and Faith absolutely just a great could not have done a better job. Highly recommended and we've actually scheduled them for weekly bi-weekly reoccurrences of just to keep it maintained. But just amazingly good. Phenomenal hard-working people

Hands down the worst experience with quality and customer service i have experienced (besides the receptionist) You trust a professional company to do a professional job and I did NOT recive that. Not only did the job not get completed but it was poorly done. They were quick to want to resolve the issue by coming back but with a "move out clean" that is not possible being out of the home. I've waited a fair amount of time before leaving this review in hopes that I would have my fair request met but that has not happened. Do not use this company for detail work and don't expect your issues to be resolved.

Kristi and Shae were excellent. Couldn't be happier with their outstanding work and professionalism. Will definitely use them and Merry Maids again.

I Used this company for a disabled client of mine that needed cleaning services. A heavy cleaning was needed. The conditions of the home were not ideal. The ladies that came out were professional, hard working and kind. I also liked that they bring all of the supplies they need to get their job done. The price was 150.00 an hour with a 2 hour minimum for a one time clean. This includes 2 maids. They split up and worked in different rooms to complete the job quickly. I would use this company in the future if I have another client with a similar need. I wish I could post before and after photos but that would not be appropriate since this service was for a client. Just know that the before and after was like day and night. I appreciated that they didn’t react negatively or make my client feel uncomfortable or embarrassed about the state of their home. The kindness and professionalism was unmatched compared to other places that I’ve used in the past.

UPDATE:
TODAY I HAD A AMAZING EXPERIENCE! Everything was clean up to my expectations. The floors look great and all counter surfaces we're wiped down not just dusted. I definitely hope that I get these same ladies again.

I requested a move out clean with clear direction that this clean was to prepare our home to be listed for sale. I explicitly said to the scheduler, if the cleaners need more time, please let me know. I have no issue paying for as long as it takes to get the house ready. I called when the cleaners left and asked if the house was clean and the list was complete. I was told it was. I then see the next day that toilets and glass shower doors were not cleaned. How is this not part of a move out clean? I called and told the scheduler that I needed the toilets and showers cleaned right away, I need them to finish the job I paid for. She didn’t seem to care and told me it would take a week to have someone come out. This is unacceptable. I also voiced my concerns to Mark, who is supposedly the owner of this location of Merry Maids and never heard back. I would never recommend Merry Maids, extremely disappointed.

Wow, Sage and Maddie are amazing! They did such a fantastic job. Very thorough with great attention to detail.

I am very happy with Merry Maids! They do an excellent job cleaning. They are very efficient, always dependable, and their customer service is great if you need to change a date or reschedule. I’ve used Merry Maids for several years and highly recommend them.

Having Merry Maids come in and clean was one of the best decisions I've made. They were very thorough and my house sparkles. The ladies they sent were very nice and did a marvelous job. I would highly recommend this service to anyone.

First time I used Merry Maids. Highly recommend! So nice to follow their arrival and communication was great! Cleaning was very good for first time.

Merry Maids continues to provide an outstanding house cleaning service. Shay and Morgan were quick and thorough with excellent results. I

The Miracle Maids are excellent! They gave us a detailed explanation about services and answered all our questions. They arrived on time and were patient as we walked through the house and explained our expectations. They did an thorough job by paying attention to detail. The house was sparkling clean when they were done and smelled so fresh! We can’t wait to set up regular service with them!
Thank you Miracle Maids!

Great service! Easy to communicate with as well as accommodating of a needed schedule change on my part. Very friendly staff who did an outstanding job on our house! This was our first time ever having our house professionally cleaned and we were very pleased and hope to utilize their services again. Thanks, Miracle Maids!

The Miracle Maids have great costumer service and do excellent work. They are very detailed and thorough. I highly recommend them to others.

The Miracle Maids were recommended to me by my real estate agent, two years ago when I was preparing my house for sale. They did a great job, at a reasonable price. The house looked better than I expected and I mean the oven, the refrigerator, the fireplace, that require special attention in order to present a clean house to the prospective buyers. The Miracle Maids did just that… miracles to clean that old house.
Since then I’ve been using their services regularly at my new house and I am very happy with their thorough cleaning. They are very efficient and fast and leave the house sparkling.
I would recommend them to anyone. They are the best.

Everything from the ceiling to the floors, including the chair rails, are spotless.
Thank you to Anahi and Lisseth for your attention to detail.

I have had numerous house cleaning services over the years. Miracle Maids is right up there with the best of the best. Michelle responds in a timely manner, the cleaning staff is always on time, and the house always looks incredible. I only need to tell them one time on how I want something done and never have to repeat myself. My clients have used them as well for move out cleans and they are impressed with the results.
I am very happy with Miracle Maids.

Miracle Maids is the best cleaning service I’ve ever used. They are thorough and do a great job every time. The customer service and communication are also top notch. Highly recommend!