Garbage Collection reviews in Bellevue, Washington

Worst service ever! We moved into a new house and called for waste collection service. They did not provide us a container. We called multiple times and were told the container was out of stock, so we had been without a can for more than FIVE weeks. It was fall time and our yard waste piled up. Representatives only told us there's nothing they could do because they did not have any container, and they were not willing to reimburse my expense to get rid of the waste. I finally called the government and a can was sent to us immediately.

The absolute worse service and dependable service. Never hesitates to miss a week of garbage pick up. Always uses weather but roads clear. Use excuses like supporting fellow garbage persons in San Diego support to not pick up trash
trashWashington State

I am so grateful for the employees at Republic.
The driver at my 90 yo mother's home, saw her hobbling down the driveway one day to collect a bin. Ever since that day, which was been over a year ago, he has taken it upon himself to bring up every single bin to her garage door - garbage, recycle and yard waste.
His kindness and thoughtfulness fortifies my faith in humanity.
When I called to make a commendation, the woman was so kind and helpful.
They've never missed a day in years (contrasting other complaints on here).

Seems like a waste of time posting a review for a company with a full area monopoly. But hopefully it makes a small positive difference.
It is simply hard to imagine less caring company that treats their customers like a lifeless commodity. From complete indifference of customer service, to total lack of consumer communication, all the way to a misleading and contradictive policies. It’s been a long history of misses, but holiday tree collection took the 1st prize today.
Instead of doing what the rest of US does, and simply putting a tree at the curbside, these jokers require that “you cut the tree and bundle it back together”. Only after the call to their customer service line. Otherwise, they just drive right by and leave you to figure it out.
This “company” would not last a day in an open market. It will make you feel nostalgic for the day you’d spent at the Driver’s Licensing office. You have no idea what “bad” means until you have had direct experience with Republic. I’m sure they have a Richie Aprile on consulting payroll.

After numerous attempts to contact I have to say that previous one-star reviews are valid. If I can give a negative dot I will.

Since October, I have been trying to contact the responsible personnel (who seems to be a supervisor) via emails, phone messages, personal stop-by at their Bellevue office, and the City planner helped me placed calls and emails. Just drop dead silence. You don't know what will make them respond for my business connection service change - location change, or change to the individual bins, or separate 4-cy containers at a couple locations to avoid utility easement? Nothing - the personnel is not interested in looking into these details at all, not for the company's interest and not for the community's interest. Oh, spam phone calls soon after - not sure if those were related yet I did noticed.

I miss the time of America 30 years ago. even 20 years ago people were really friendly and helpful. Now it's totally A different scenario - they see if you are from a big corp. if you are a small company - a target for them to sit and laugh at you. How do I know? This afternoon there was a lady on the phone who cut off for 30 seconds after I mentioned the City where the development is, then came back and directing me to a regular "someone will call you back in 48 hours" - she was determining if my case should be taken seriously or not. And I have gotten this response a few times already that has been drop dead quiet.

What a group - discriminating small business, discriminating minority women engineer.

Update on Jan. 02, 2020: since there are more than 100 views of this post, I am updating the status of this task. Nothing happened (except another spam phone call) by writing to the email address provided, next day I called UTC and reported 9 attempts by me (actually, more than 9 times) and at least 3 times by the City's planner, UTC took my compliant and contacted the company. Before noon they contacted the City for apologies. --- No apologies to me! Well, at least someone was reading my request of change and technical information on alternatives - it was all about change the pickup format. Because I have listed details on how this change will not harm safety, the access, and will benefit NUD's plan on water main improvements. In the end I received the letter of approval before holidays and the City and NUD can continuing their review.

This small task took a lot of my energy. It can be scaled as "tiny" task relative to other tasks for this project we have accomplished - wetland mitigation, stormwater treatment, traffic impact, utility connections, access road and site configuration design, architectural design and structural engineering.

Continuously they do not pick up the yard waste. I report it and also call. Sometimes it is picked up a day or two later, but most of the time they do not. This time of year there is lots of yard debris. We pay for this service and I don’t feel I should have to call and report every single week.

The crew that comes by each week at our place is awesome! And customer service? They have always taken care of me and my needs, whether it is my home or large dumpster for a project, the crew there has helped all the way through. I hope that you all experience the level service I receive. I want all these folks on my team!

We called to ask about why they took one of our yard waste bins. They charged us for the service of it even though I watched them take it away at pick up day. We told them we wanted a refund because they charged us for the service even through they are the ones that took it away. She said no refund and it’s our fault for not calling sooner. We asked to speak to the manager and she hun up on us. Called back and got another person who easily did the refund and is having a replacement can sent. The customer service is a joke but unfortunately there’s no competition or other options for us so they can get away with it. No accountability. Donald Slager you should be embarrassed!

Have missed pickup at least three in 10 weeks.I am getting tired of calling to get a scheduled pick up. How hard is it to pick up garbage on your scheduled route? Why am I paying for this kind of poor service?
I don't know why this is the only garbage pick up company in our county. Service is so bad and missed pick up is a common thing. I demand a refund! It is incredibly frustrating.

Terrible services, no trash picking up in my neighborhood for consecutive two weeks. The first week it was due to heavy snow, no one came and pickup. However, the second week the snow melted, nobody came! When I walk around other neighborhood in my area, the same thing, trashs bags are scattered along the street, and ravens started eating those trashes inside. I am wondering what are people doing in this company? No people working in two weeks? Full of slakers... sigh...

I wish I could give them 0 starts cause that is what they deserve when it comes to customer service satisfaction and their policies . They messed up with the last pickup, they didn't pick up the recycling, the landlord called me, I called them and they said that is gonna be picked up by the end of the day, do you think they did? noo. the landlord than called a junk removal companie and informed me it was $100 from our deposit because it was last minute pickup ... I have been calling them and they kept twisting stories to make it look like is my fault , the landlord ... It was just them, they were supposed to pick up everything, no one needs to have recycling in the bins at an open house , that day was their first open house.

If I could give a zero, I would. This is unbelievable. I can not explain how frustrated I am with the services. 1. Called 2 month ago to cancel the service (thought I canceled it) 2. Noticed a charge from them on my bank account, but they already picked up all garbage cans (did not make sense in my head) 3. called them again to make sure I am not getting charged/cancel my account 4. two weeks later still getting charged without any service provided (bins are already picked up 1.5 month ago) 4. called them again and customer service rep tells me it is my fault that I did not take my CC off the account UNBELIEVABLE!!! How it could be even possible!

I understand that due to inclement weather our neighborhood garbage service had to be cancelled for 2 weeks. These things happen rarely. During the second week of no regular service a neighbor was contacted by Republic via a voice message stating that garbage only would be picked up the following morning. If not for the neighbor telling some of us we would have had no idea. Then this week I noticed a few green yard waste cans on the street for a couple days filled with recyclables. Once again , some customers were notified and others were not. When I tried to call and find out how to be notified in the future there was a recording which said to please not call as they have a high call volume. I would have spoken to them about this instead of posting here had I had the opportunity to speak with someone.

They are over-charge me a lot of "ultra bag", they claimed, while Seattle windy blow the can cover up causing few pieces garbage fall out.
They count each pieces as an ultra bag.
Totally insane.

While reaching out, they keep claim "We are not fixing any problem few months back", while their billing is quartly...

Doesn't understand why snowing and strike happens, they are still hesitate to give out credit to customer.
But windy weather, they can claim those pieces are ultra-bag ?

Extremely poor service.

Your pickup crew is excellent. However, is there a way to ask them not to dump the recycling truck's collector into the truck's main stowage in front of my driveway? Invariably, broken glass shards fly out into the driveway and street, presenting a serious hazard to our motorcycle tires. It would be nice if your trucks stopped leaking hydraulic fluid also, it seems to be a fleet-wide problem.

I have a hard time believing all the positive reviews that all seem to deal with elderly people having their bins moved around for them. My experience is scary bad drivers (I have witnessed tantrums with a driver throwing cans into the road and dumping material on the ground, then chucking the lids like frisbees), late, and missed service. I have called about missed service numereous times, never had them come pick it up. I reported the driver throwing the tantrum and was told by the rep that there was nothing that could be done since they are union drivers. Just awful.

Hours are a lie and they don't pick up or communicate abything. Will update if they reach back out.

Their online services are horrendous. I am trying to login to my account to setup autopay. When I go to login, I am taken to a page to "verify my information". I am asked for my first name and last name. When I enter those, I get a generic error message that "something went wrong, please contact us". I spend 45 minutes on the phone with customer service, where the representative is going back and forth with someone else about my problem. Finally they decide that they need to file an "IT ticket" and that I will get a phone call about my problem. I never get a phone call. Now when I try to login to my account, it says that my password is incorrect. When I try to reset my password, I never get the password reset email. So frustrating! I don't want to have to pay by phone or mail forever...

Update: I was eventually able to login and setup autopay. I don’t know what fixed it. Maybe the IT ticket did something that unblocked me. Now my beef with Republic is that they have charged me six times for extra trash pickup when I have put our extra recycling. Extra recycling is supposed to be free! When I called, they couldn’t produce the photo evidence the agent said they are supposed to have. So they refunded the fee. Possibly it’s because I hadn’t written “recycling” on the stack of boxes I put out? Hopefully the incorrect charges stop…

When I ordered the service, I was told that the bins were scheduled to be dropped off on Jan 9th. They weren't and I received no communication as to why, when and if I was get them at a later time. When I called to follow up, the associate said she had no way to find out what happened or be much of help to address the issue other than seeing the note in the system saying that it was postponed to the 13th. And no surprises at all when they missed delivery again the following week without any explanations or what so ever. We have trash and boxes piling up in the garage because republic services keeps failing to deliver its service commitments. Unacceptable!

I ordered a dumpster for my small business renovation work and they did not deliver because they scheduled incorrectly. I called and told the attending agent that I gave clear instructions and confirmed that the work was on the weekend so they can deliver it on Friday and just have it picked up on Monday with added cost on me. They did not deliver because they had it scheduled for Monday delivery.The agent told me that they would just cancel delivery and not charge me. I could not help but laugh on his response and he got mad that I was laughing. How could you not laugh on having someone charge you for not delivering the service? Now, I have to reschedule again the workers and pay extra for them not delivering it on schedule. I called again to arrange the delivery of a dumpster and they could not give a confirmation that it's going to be delivered on the day. republic services is the only garbage provider in my area and left me to just engage the private hauling services.Very bad service. If I could only give them zero star, that is what they will get.

My problem with Republic Services is that one hand doesn't know what the other is doing. If you make a payment, even walk it in...on more than one occasion, the pickup trucks were not updated. And, after making a payment, a week later...someone came to pick up our cans. He acted like we were criminals when we told him our account was in good status. Truly, it just seems like Customer Service, Accounts Payable, the pickup trucks and can distribution...just are operated by separate communication tracks. Makes for a lousy customer experience.