Garbage Collection reviews in Bellevue, Washington

Household recycling drop off is open 10:00 a.m. to 4:00 p.m. Monday through Saturday.

Includes styrofoam, electronics, clothing, cardboard and rigid plastic, scrap metal, batteries, fluorescent tubes, hardcover books, cooking oil, and plastic bags

(Follow up: No frustration on my end. Posting above hours in case others are looking for recycling drop off, especially on the weekend... Google says it's closed on Saturday. I found the hours listed on your website. Thanks!)

Rude as can be. They picked up my trash/recycling can because they got my cancellation date wrong by over a month. They said they would get new ones out and call me back. They are so cheap/lazy they didn't do either and it's been a week without any cans. Called today and they said someone will bring some new ones out, but were super vague. The solution was to put my trash out in the street for the animals to get.

Terrible service. Last Friday they did not pick up any of the yard waste cans for our whole street. I called Monday and they promises someone would make the pickup Tuesday. (She even noted that they had "issues" with the driver and acknowledged the cans were left) Of course no truck on Tuesday. I called again Thursday and spoke with Wes. He assured me the cans would be picked up that day. Nothing! No calls back, nothing. I wish I could choose a different vendor!

Ordered a dumpster for a home renovation project. They promised it would arrive before the project, then charged me $600 to reserve the delivery. They failed to deliver on time, so now all my waste is soaking wet sitting on my driveway. I called to ask for a refund and they said they couldn’t issue it because their system said the dumpster had been delivered. Can’t wait to call them tomorrow about this for the 6th time.

Awesome electronics, small appliance, scrap metal, card board, styrofoam, clothing, books, light bulbs, batteries, hard plastic, cooking oil recycle center but it is only open Monday to Saturday 10am-4pm…. It would be even more awesome if they had a way to recycle the brand new and barely used, in good working condition items back into the community to people that may need them especially the multitude of cords and bicycles.

Their trucks are not well maintained and drip oil along the street. Very unpleasant and bad for the environment. They often also leave a trail of recycling debris along the way.

(older) Absolutely the worst customer service experience. They really don't care about their customers because they have a monopoly relationship based on the contracts with the cities they serve. Their trucks drop trash and recycling all along the route. Miss pickups regularly with no prorating of the bill. "You can can put out double next week! Yay"

(older) For those who are interested in a followup, the "response from the owner" suggested that they would love hearing from me. I did message them, twice, and got no response. So the request to help, etc. is essentially just a fake response to make them seem more customer oriented.

Update: They have gone back to putting the metal trash can in a place that it blocks access to the recycling bins. No matter how hard we try to recycle this company make sure it doesn't happen. This is The Regular Guy who picks up the trash twice a week. He just can't seem to do the job right. Recently we called Republic to see about dropping off electronic recycling. We were directed to their weekend drop off site. We planned our entire morning around getting by there and dropping things off. And surprise! They were closed. We called to find out if we had made a mistake and we were informed that the Saturday site had not been opened much because of staffing issues. This would not be a problem if it wasn't the same company that directed us to come on a Saturday with no warning that they may be closed. Wasted gas, wasted time and wasted energy.

Original 2 star review: The lack of services or information regarding the snow, ice and shutdown would lose another star, if I could find a way to give them more than two. I live in an apartment complex that has trash dumpsters and blue wheelie recycle bins. If placed where they belong, it is a system that works well. However, for over a year the regular trash man who collects the dumpster contents would place the large dumpster in a way that no one could access the recycling bins, including his co-workers who come for recycling on a different day. I know they were asked multiple times to put the dumpster back in a way that works for everyone, but it took a year to get the regular guy to do it. If you can't put the bins back where they go, then we can't get the trash in them or use the recycling bins. But for the long time of poor service and bad attitude, a month of success warrants barely one star. But hey, you are getting better, you know you are, and you can do it!

We have had their service for three months and they are consistently not picking up our trash, recycling, and compost. I understand why this company has the low review rating and all the one star reviews. The drivers that have our route (SE 48th St. in Sammamish Wa.) are horrible and fail to do their job. They are rude and petty for no reason. I had to call three times in one week for three missed pick ups. First call they missed two of the cans and I was told the following day they would come out and get the missed two cans. They only got one so that made it the second missed pick up then the following week the compost was missed yet again. My compost hasn’t been picked up for two weeks meaning some of the compost food has been stewing in the can for going on three weeks. I was promised a supervisor would call me within 48 hours and that was 8 days ago, still no call. This company needs to hire people that actually have good work ethic and are honest. My next step is contacting the city. I have records of all my calls and pictures and of the missed pick ups, the trash they leave all over the curb, the cans blocking my driveway or the cans in the road, and pictures of what trash is in which can to prove I am sorting the waste properly even though that is the lie used by the drivers every week.

Update: I sent an email to the email address provided in the response from the company and never heard anything back. Clearly it’s an automated response and the email is not monitored. The company finally picked up the missed trash and then billed me for their mistake. Great Customer service.

Update: Today was our trash pick up day and the recycling driver didn’t pick up our recycling. I have pictures of everything that was in the can to prove it was all sorted correctly and pictures showing they missed the pick up today. Also I never heard back from Customer Service about the fee they added to our account when I was promised a return call. They failed to do the job we pay them to do and they had to come out and get missed trash so they add additional charges (dishonest and unethical company). I am guessing they will add another fee to come and get the recycling they failed to pick up today.

FOR BELLEVUE/CLYDE HILL REPUBLIC SERVICES HOUSEHOLDS ONLY: Free styrofoam blocks dropoff! Yay! They also take electronics, batteries, fluorescent tubes, hardcover books, scrap metal, textiles (clothes), hard plastics, and cardboard. It’s hard to find, so leave extra time on your first visit. Google Maps navigation doesn’t quite get you there, you gotta figure out the last 100 yards yourself, in an area with rando industrial sites and construction projects to confuse you.

Rented a dumpster for some home projects and have had nothing but trouble with them since. My signed service agreement billing rates arent being used and they almost lost my deposit (totaling half the billed amount). They removed my online access to see the service account and have still not addressed the billing errors resulting in over $300 of incorrect billing. Customer service will toss you around to different teams. Sales reps don’t respond nor do they take any responsibility for any issues. Still waiting on corrections for every line item on my bill as the clock ticks closer to the due date.

We were mistakenly charged a fee for an extra can/bag of trash. I called customer service and resolved the issue. Cindy Roland emailed us weeks later saying that upon listening to our recorded call with customer service she learned that we had a bear cart and she was altering our bill to show that. She had back charged us since October of last year for this cart. I emailed her letting her know that we never requested the bear cart and weren’t interested in using it if it cost more. This has been an ongoing problem for months now where Cindy seems to ignore what we say in our emails, avoids questions, refuses to call us about the issue or leave her number so we may call her, and continues to charge us for a cart that was never requested. We should not have to pay for something that was mistaking delivered to us by republic services nor deal with Cindy and poor customer service. As a customer resource advisor she should be more helpful and accessible to customers.

Terrible service. Rude drivers. Also, why don’t they arrange pick up days the next available day when we get snow flakes ? I don’t understand why we have to wait a whole week for missed pick up. What if it keeps snowing on garbage days? That means no service ? We need to get discount on the bills.

We have been using republic services since start of October 2022. Since the beginning of the services, it has been unprofessional at best.

Recently we ordered a waste container and it was delivered unexpectedly. On top of this, the representative told us the container would be 15 yards long and failed to tell us 15 yards was measured by the inside of the container and it’s volume. In addition to this the container was picked up two days late. During this time it rained heavily which would have added to our gross weight. If this wasn’t already enough, we were quoted below $500 and have the contract (attached) to prove it. Today we received the bill and it is $1000+ dollars.

To top that off we spent 5 additional hours talking to customer service and we were guaranteed a refund. We haven’t heard back nor have we been given any kind of rebate.

If this is not resolved we will be filing a small claims suit against your company.

UPDATE- It has taken 3 weeks for them to come and pickup our trash cans. (They are still sitting here)

The drivers are beyond unprofessional, they leave notes telling us not to park in our OWN driveway. They honk outside our house demanding we move our cars. They have changed our bill without notice and have been charging us for extra cans for God knows how long. 20+ years of service down the drain, they gave 1 week notice telling our street they will no longer serve us. 1 WEEK!?!? Read the reviews and don't use this service.

I'd rate them negative 5 stars if I could. They are available 24-hours a day to take a payment but don't take any accountability when they miss their pickups consistently.
Terrible business.

Liars with no integrity. I worked with Thomas Washington. Do not trust him. This is his exact email:

"The same pricing for either size dumpster (10yd, 20yd, 30yd, 40yd) . See pricing below:
117.22 delivery
165.01 haul charge
183.71 disposal per charge
5.00 rental per day
Prepayment: 600.00"

Well, It is not $183.71 disposal per charge, it is per ton. I learned this when I got a $2k surprise bill. I had even called billing many times before our pick up to confirm pricing before we had another dump and delivery, and they were very vague on pricing and their CS team has no idea how pricing works. I should have known then this company is terrible and mismanaged after that first call and should have checked reviews before contracting with them. Do not work with them. They lack all business ethics.

Ordered new bins back in early July and now it's been almost three weeks and still not delivered, spend hours over the phone with their representatives but NO progress, nobody knows when I can get my bins. It's extremely gross to have your garbage bags sitting outside for weeks in hot summer with flies flying around and special smell there.

They did offer services of special pick up today but it seems like a no show again. I gotta call them everyday to get things expedited but still endless waiting.

Service cancelled at the first snowflake, and now with weeks of service cancelled due to strike. The only consistent thing seems to be the billing, the charges are made regardless of how many times they cancel the pick up.

Well after two weeks in not getting our trash pick up due to the strike. And to be told that we’re not getting credit on the account due that ! Which I call B.S. we as customers should see CREDIT on our billing cycle due to their negligent service and incompetence!

It has been more than 2 weeks without garbage pickup service in Bellevue. I am really disappointed. Please address the public and answer the following questions:
1. What effort has the company taken to resume service to its customers?
2. What will the company do to prevent such service interruptions from happening again?
3. Why should the city of Bellevue continue to use Republic Services instead of switching to another provider?
Please do not ask me to send email to customer services. This is a public issue. The service interruption itself is disappointing enough. What’s even more disappointing is the lack of proactive communication.

I can’t believe City of Bellevue is still paying a 3rd party for our garbage collection. Like the other reviews, I feel robbed from Republic. Now we have to bring our trash to a dump site in factoria that’s backed up all along I90 in summer heat as our garage is stinking up the car. Oh right, and we’re still paying Republic for this “service” 🙄 unbelievable. City of Bellevue needs to wake up